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Using Open Source Technology to Coordinate Disaster Recovery

Using Open Source Technology to Coordinate Disaster Recovery Laura Zink Marx, Executive Director, NJ 2-1-1 Partnership Aaron Titus, Project Manager, Crisis Cleanup June 2, 2014. Contents. Hurricane Irene: Challenges and L essons Learned From the perspective of a 2-1-1

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Using Open Source Technology to Coordinate Disaster Recovery

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  1. Using Open Source Technology to Coordinate Disaster Recovery Laura Zink Marx, Executive Director, NJ 2-1-1 Partnership Aaron Titus, Project Manager, Crisis Cleanup June 2, 2014

  2. Contents • Hurricane Irene: Challenges and Lessons Learned • From the perspective of a 2-1-1 • From the perspective of a faith-based voluntary organization • Solving Irene’s Challenges using Open Source, Collaborative Tools: Crisis Cleanup • Requirements for Participation • Collaborative Accountability • Impact

  3. Hurricane Irene 2-1-1 Challenges…. • Timing: • Calls started immediately because of past relationship • No commitments from faith based organizations for clean-up • Tools: • Excel with tabs for each organization accepting clean-ups from master list • Conference Bridge: coordinated with organizations on conference calls on behalf of NJVOAD.

  4. Hurricane Irene Log Sheet

  5. Hurricane Irene Mormon Helping Hands Challenges….

  6. Home Page

  7. Requirements for Participation An Organization Must: • Have a physical presence in the area • Interact directly with survivors • Perform property assessments or remediation (assessment, debris removal, muck-out, rebuild, etc.) • Reputable • Individuals (spontaneous volunteers) must first affiliate with an organization.

  8. Crisis Cleanup Deployments • Hurricane Sandy (5,000 work orders, 120 Orgs) • Nov 2013 Midwest Tornadoes (629 work orders, 25 Orgs) • Colorado Floods (1,446 work orders, 79 Orgs) • Black Forest Fire (403 work orders, 8 Orgs) • Moore, OK Tornado (1,272 work orders , 6 Orgs) • Philippines Typhoon (International Organization on Migration) • Many more… 12, in 4 countries

  9. Crisis Cleanup Impact • 10,000+ Households assisted • 40,000+ Volunteers assisted • 75,000+ Volunteer hours enabled by Crisis Cleanup otherwise wasted in managementor travel. • $1.5 Million: Minimum value of FEMA offsets to local governments due to Crisis Cleanup efficiency gains. • $25 Million: Minimum market value of services to survivors enabled by due to Crisis Cleanup efficiency.

  10. Login

  11. Work Order Auto-Fill

  12. Assessment Form

  13. Map

  14. Map

  15. Status & Printer Friendly

  16. Crisiscleanup.org Questions on the Tool??????

  17. Benefits for 2-1-1s • Instant coordination • Real-time view of the field • You have an answer for clients when they call back • Does not guarantee service, but guarantees your clients won’t be forgotten • Improves chances of service • Doesn’t leave the responsibility with 2-1-1 if no one comes through.

  18. When Crisis Cleanup is a Good Fit • Fixing Property • Large Geographic Area, Many Work Sites • Many Responding Organizations • Active Use by Field Workers • Early Grassroots Adoption • Collaborative Accountability • Needs Assessment

  19. Planning to Use Crisis Clean-up • Work within your local community (VOAD, COAD, United Way etc) to review crisiscleanup.org NOW • Include local faith based organizations in discussions • Decide Your Guiding Principals: Who Will Be Helped : elderly, vulnerable, first responders etc & Prioritization • Talk through the confidentiality aspects so clear expectations on how information is shared is discussed on the first call • Decide how clean-up groups can communicate with each other • Reduce Risk of Victimization through education and planning

  20. Planning for Implementation • Complete Worksheet with • Who to involve in discussion • Issues that will (or could) be addressed with Crisis Clean-Up • Perceived Barriers to using Crisis Clean-up In Your Community • Large Group Debrief

  21. Our Collective Strengths Every Organization has a Strength • 2-1-1: easy to remember portal • Red Cross: Mass Care • Baptists: Famous Mobile Kitchens • Catholic Charities: Case Management & Long-term Care • Mennonites: Start-to-finish Rebuilding • Mormon Helping Hands: Large numbers of unskilled laborers in the 72- hour to 8-week period after a disaster

  22. Crisis Cleanup Philosophies • The right way to do things is however it gets done, locally. • Technology should enhance, not replace, inter-organization relationships. • Voluntary organizations are co-equal, sovereign and interdependent; no single organization is in charge. • Collaboration and communication should be not only convenient, but required. • There is no such thing as the “One App to Rule them All.” • To preserve confidentiality, the system should never contain sensitive personal information.

  23. Links and Contact Aaron Titus Laura Zink Marx aaron@crisiscleanup.orglmarx@nj211.org Cell: (202) 681-1686 Office: (973) 929-3704 Crisis Cleanup: https://www.crisiscleanup.org Crisis Cleanup Demo: http://demo.crisiscleanup.org Intro Video: http://youtu.be/yCxI5YHyX5k Training Video: http://youtu.be/tpMOgDr_KGI Requirements for Participation: http://bit.ly/1nEjEz0 Is Crisis Cleanup a Good Fit?: http://bit.ly/1fv0eKe

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