SDG&E Report: CARE and ESA Programs

1. SDG&E Report:CARE and ESA Programs Low Income Oversight Board Meeting El Cerrito, CA March 6, 2019

2. CARE Program 2018 Highlights

3. CARE Program: 2019 Goals, Plans, Progress • PY 19 Goals • Maintain and/or increase 90% CARE Penetration • Plans • Continue to improve CARE customer experience • Establish a preference center to ease provision of CARE information • Continue enhancements to CARE system to further improve tracking and marketing • Progress • Enhanced email campaigns to improve target marketing • Customized Outreach efforts in disadvantaged communities to better reach low income customers • Increased customer recertification response rate compared to 2017

4. ESA Program 2018 Highlights

5. ESA Program: 2019 Goals, Plans, Progress • PY 19 Goals • 22,641 Homes treated • 11,910 First Touches • 10,731 Retreatments • Meet ESA Multifamily CAM targets for property engagement • Plans • Continue effective canvassing and marketing campaigns • Additional focus on ensuring first touch goals are met • Bi-monthly contractor meetings to encourage communication • Continue improving leveraging efforts • Progress • Contractor meeting completed in February • Training plan initiated

6. SDG&E Tribal Outreach • 2018 Tribal outreach focused on the continued growth of relationships with two Energy Solutions Partners:  Southern California American Indian Resource Center (SCAIR) and Southern California Tribal Chairmen’s Association (SCTCA) • Activities included: • Quarterly presentation on the programs to SCAIR and SCTCA staff  • Increased participation in event attendance  • Partners increased their monthly messaging posts on social media and newsletters • In Q4 2018 SDG&E hired a new Tribal Liaison • SDG&E will continue to focus on growing relationships with individual tribes as part of 2019 goals

7. 2018 CHANGES Program Year-End Update

8. 2018 CHANGES Program Year-End Update Actions Taken – Dispute Resolutions

9. SDG&E Utility Contacts Residential Programs – Sara Nordin, Manager SNordin@semprautilities.com ESA and CARE Program – April Johnson, Supervisor AJohnson@semprautilities.com ESA and CARE Marketing – Ty Tantum, Manager HTantum@semprautilities.com ESA and CARE Outreach – Bryce Tiernan, Supervisor BTiernan@semprautilities.com CARE Regulatory Policy & Reporting – Sheila Lee, Senior Policy Advisor SLee4@semprautilities.com ESA Regulatory Policy & Reporting – Kathy Wickware, Senior Policy Advisor KWickware@semprautilities.com

10. Appendix 2018 Program Activity Reported in Joint Utility Dashboard

11. CARE Program 2018* Activity Authorized 2018 Program Budget and EOY Expenditures 2018 EOY Enrollment and Penetration *2018 End-of-Year (EOY) Through December 31, 2018, reported in SDG&E ESA-CARE Monthly Reports (January 22, 2019). Final 2018 results will be reported in SDG&E 2018 Annual Report (May 1, 2019). **2018 authorized budget pursuant to Resolution E-4884 issued December 18, 2017.

12. CARE Enrollment, Penetration and Expenditures 1 Year-End 2018 data reported in SDG&E’s Low Income Monthly Report submitted to CPUC January 22, 2019. 2 2016 and 2017Annual data reported in SDG&E’s Low Income Report submitted to CPUC May 1 of each year.

13. ESA Program 2018* Activity Number of Homes Treated, Program Expenditures Energy Savings 2018 Year-End Unspent Funds *2018 End-of-Year (EOY) Through December 31, 2018, reported in SDG&E ESA-CARE Monthly Reports (January 22, 2019). Final 2018 results will be reported in SDG&E 2018 Annual Report (May 1, 2019). **2018 authorized budget pursuant to Resolution E-4884 issued December 18, 2017.