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Introduction to

Learn about e-Governance, which uses ICT to improve the efficiency, effectiveness, transparency, and accountability of government transactions. Explore key definitions, pillars, and objectives of e-Governance.

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Introduction to

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  1. Introduction to By Laxman Kumarwad Department of MCA

  2. What is e-Governance Electronic Governance means using ICT to transform functioning of the Government. Transactions Government Government Transactions E-Governance Solutions Introduction to e-Governance Citizens

  3. E-governance is the application of ICT to transform the efficiency, effectiveness, transparency and accountability of informational & transactional exchanges within government, between government & government agencies of National, State, Municipal and Local levels, citizen & businesses, and to empower citizens through access & use of information. Introduction to e-Governance

  4. Definitions of e-Governance • Dr. APJ Abdul Kalam: “A transparent smart e-Governance with seamless access, secure and authentic flow of information crossing the interdepartmental barrier and providing a fair and unbiased service to the citizen.” Introduction to e-Governance

  5. UNESCO Defines: E-Governance involves new styles of leadership, new ways of debating and deciding policy and investment, new ways of accessing education, new ways of listening to citizens and new ways of organising and delivering information and services. Introduction to e-Governance

  6. SMART Governance • S -Simple: Simplification of rules and procedures of Government making it user-friendly. • M-Moral: Infusing ethics and morals into officers again since anti-corruption and vigilance agencies improving. • A-Accountable: ICT helps set standards of performance and efficiently measures it. • R-Responsive: Efficient service delivery and government that is in tune with the people. • T -Transparent: Information confined to secrecy is out in the public domain bringing equity and rule of law in public agencies. Introduction to e-Governance

  7. What is Not e-Governance ? e-Governance is not about‘e’ but aboutgovernment ! e-Governance is not aboutcomputers & websites but aboutcitizens & businesses! e-Governance is not abouttranslatingprocesses but abouttransformingprocesses ! Introduction to e-Governance

  8. Pillars of e-Governance e-Governance People Process Technology Resources Introduction to e-Governance

  9. Citizen Centric E-Governance Citizen-centricity is all about turning the focus of government around- looking at the service delivery though the eyes of the citizens (so that the needs of the citizens come first) rather than operational or other imperatives of the government system. It is hoped that a citizen-centric approach will enable government: Introduction to e-Governance

  10. To achieve essential efficiency gains and improve service delivery levels • • To increase usage of online services, thereby improve sustainability and encourage investment in egovernance • • To improve citizen satisfaction with government services • • To improve quality of life Introduction to e-Governance

  11. Evolution of e-Governance • The actual term governance comes from an ancient Greek word, kebernon, which means to steer. • In current usage, to govern means to steer, to control, and to influence from a position of authority. Introduction to e-Governance

  12. The concept of e-governance has its origins in India during the seventies with a focus on development of in-house government applications. • In the areas of defence, economic monitoring, planning and the deployment of IT to manage data intensive functions related to elections, census, tax administration etc. • The efforts of the National Informatics Centre (NIC) to connect all the district headquarters during the eighties was a very significant development. Introduction to e-Governance

  13. Importance of e-Governance • The purpose of implementing e-governance is to enhance good governance. • Good governance is generally characterised by participation, transparency and accountability. • Building a strong and effective information chain. • Minimize the gap between government and citizens. • Effective utilization of resources Introduction to e-Governance

  14. Stakeholder of e-Governance? Introduction to e-Governance

  15. Objectives of E-Governance • To build an informed society – An informed society is an empowered society. Only informed people can make a Government responsible. So providing access to all to every piece of information of the Government and of public importance is one of the basic objective of E-Governance. Introduction to e-Governance

  16. To increase Government and Citizen Interaction – In the physical world, the Government and Citizens hardly interact. The amount of feedback from and to the citizens is very negligible. E-Governance aims at build a feedback framework, to get feedback from the people and to make the Government aware of people's problems. Introduction to e-Governance

  17. To encourage citizen participation- True democracy requires participation of each individual citizen. E-governance aims to restore democracy to its true meaning by improving citizen participation in the Governing process, by improving the feedback, access to information and overall participation of the citizens in the decision making. Introduction to e-Governance

  18. To bring transparency in the governing process – E-governance carries an objective to make the Governing process transparent by making all the Government data and information available to the people for access. It is to make people know the decisions, and policies of the Government. Introduction to e-Governance

  19. To make the Government accountable - Government is responsible and answerable for every act decision taken by it. E-Governance aims and will help make the Government more accountable than now by bringing transparency's and making the citizens more informed. Introduction to e-Governance

  20. To reduce the cost of Governance – E-Governance also aims to reduce cost of governance by cutting down on expenditure on physical delivery of information and services. It aims to do this by cutting down on stationary, which amounts to the most of the government's expenditure. It also does away with the physical communication thereby reducing the time required for communication while reducing cost. Introduction to e-Governance

  21. To reduce the reaction time of the Government – Normally due to red-tapism and other reasons, the Government takes long to reply to people's queries and problems. E-Governance aims to reduce the reaction time of the Government to the people's queries and problems, because’s problems are basically Government's problems as Government is for the people. Introduction to e-Governance

  22. Benefits of e-Governance Introduction to e-Governance

  23. Benefits to Government • Law & Policy-making • e-Government can be a catalyst for legal reform • Wider & faster dissemination of laws • Faster & better formulation of policies • Better Regulation • Registration & Licensing - speedier • Taxation – better revenues • Environmental Regulations – better compliance • Transportation & Police – more transparency • More efficient Services to Citizens & Businesses • Better Image • Cost-cutting • Better targeting of benefits • Control of corruption Introduction to e-Governance

  24. Benefits to Business • Increased velocity of business • E.g Tradenet of Singapore • Ease of doing business with Government • e-Procurement • Better Investment climate • Transparency Introduction to e-Governance

  25. Benefits to Citizens • Cost and time-savings • Certainty in getting services • Better quality of life • Ease of access of information • Added convenience – multiple delivery channels • Possibility of self-service Introduction to e-Governance

  26. Challenges of e-Governance in India • Lack of Integrated Services: Most of the eGovernance Services being offered by state or central governments are not integrated. • Lack of Communication between different Departments: So the information that resides with one department has no or very little meaning to some other department of Government. • Lack of Key Persons: eGovernance projects lack key persons, not only from technological aspect, but from other aspects as well. Introduction to e-Governance

  27. Population: This is probably the biggest challenge. Apart from being an asset to the country it offers some unique issues, an important one being • Establishing Person Identities. There is no unique identity of a person in India. Apart from this, measuring the population, keeping the database of all Indian nationals (& keeping it updated) are some other related challenges. Introduction to e-Governance

  28. Different Languages: A challenge due to the diversity of the country. It enforces need to do governance (upto certain level), in local languages. Ensuring eGovernance in local language is a big task to achieve. • Resistance to Change: Officials are against the change. Introduction to e-Governance

  29. According to an officer from NIC, success factors of e-Gov projects - • 10% Technology • 60% Process • 20% Change Management • Rest is luck Introduction to e-Governance

  30. E-Government Vs E-Governance Introduction to e-Governance

  31. E-Governance Models Generally four basic models are available in e-governance as follows • Government-to-Citizen (Customer) (G2C) • Government-to-Government (G2G) • Government-to-Business (G2B) • Government-to-Employees (G2E) Introduction to e-Governance

  32. Government-to-Citizen (G2C) • Employment Services • Vehicle Registration • Driver’s License • Passport/Visa • Agriculture • Land Record • Property Registration • Marriage Certificates • Taxes • Utility Services • Municipality Services • School Admission • Scholarships • e-Learning • Examination Results • Pensions • Insurance • Health Care • Death Certificate • Birth Certificate • Health Care Introduction to e-Governance

  33. Government-to-Government(G2G) • E-District • E-Office Introduction to e-Governance

  34. Government-to-Business (G2B) • Approvals • Permissions • Returns • Taxes • Permits • Compliance Expand • Approvals • Compliance Close Operate Explore Opportunities Start-up • Approvals • Permissions • Registrations • Project Profiles • Infrastructure • State Support Introduction to e-Governance

  35. Government-to-Employees (G2E) • E-Payroll • Sevarth • HRMS • E-Training Introduction to e-Governance

  36. Status of e-Governance in Maharashtra Introduction to e-Governance

  37. Vision of E-Governance of GoM “Transforming Governance and Enriching lives through the power of Information and Communication Technology” Introduction to e-Governance

  38. The key goals that Maharashtra wants to achieve through the above vision are: • Substantially improve delivery of all government services and creating eServices without borders • Enabling Transparent, Open and Inclusive Governance • Developing cost-efficient and streamlined Governance • Enhancing People participation in Policy Making • Ensuring Continuous Innovation and evolution Introduction to e-Governance

  39. The Directorate of Information Technology (DIT) was established in 1998 to achieve the goals of to develop ICT and e-Governance in the state. Introduction to e-Governance

  40. The DIT is responsible for a) Creation of state wide core infrastructure like SDC, SWAN, CSCs etc b) e-enablement of services c) Implementation of internal and common applications for enhancing efficiency in Government functioning d) Technical advisory and people support among other activities. Introduction to e-Governance

  41. Maharashtra has been a pioneer state in the adoption of technology that supplements the improvement in transparency and accountability of the Government. • Maharashtra is the first state to have a dedicated e-Governance policy • Drafted by a 10 member e-Governance Committee under the Chairmanship of Padmashri Dr. Vijay .P. Bhatkar and approved by the Cabinet. Introduction to e-Governance

  42. Maharashtra State’s e-Governance initiatives have bagged more than 100 National and International Awards. • e-Governance Policy was published on 23 September 2011 in both Marathi and English Introduction to e-Governance

  43. Top 10 Countries in e-Gov Introduction to e-Governance Source: UN E-Government Survey on Scale 0 - 1

  44. Where India stands Introduction to e-Governance Source: UN E-Government Survey on Scale 0 - 1

  45. Value of Zero !! 1 Leadership & vision Resources Management HRD Infrastructure 0 0 0 ,0 ,0 0 0 Technology GPR Partnership Introduction to e-Governance

  46. Conclusion • The goal of e-Governance is the ability to access and interact with the world. • Developing country like India have many opportunities to better themselves through the e-Governance. • E-Governance initiatives can be successfully implemented in 29 states and 7 Uts covering more than 1.2 billion population. • For Successful implementation of e-governance Introduction to e-Governance

  47. Short Film Introduction to e-Governance

  48. Any Questions? Introduction to e-Governance

  49. Thank You… Introduction to e-Governance

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