OWCP Interagency Meeting

1. OWCPInteragency Meeting June 30, 2004

2. Agenda • Welcome and Introductions • SHARE Update • Shelby Hallmark • Davis Layne • ACS Update • Pete Krah • Bea Way

3. Safety Health and Return to Employment (SHARE) • Goals have been announced for all Agencies. (Handout included in Folders) • Halfway through the first year of a three year initiative. • Training continues to assist Agencies meet their goals.

4. Here is how we are doing so far…

5. CA-1/CA-2 Timeliness(filed in 14 calendar days)

6. CA-1/CA-2 Timeliness(by major agency)

7. Lost Production Days(per 100 employees)

8. Lost Production Days(by major agency)

9. Exceptional Achievements in Timeliness • Greatest Improvement • Dept. of Housing and Urban Development • 56.5% improvement in FY04 • Timeliness up to 53.5%

10. Exceptional Achievements in Timeliness • Greatest Sustained Performance • Dept. of Veterans Affairs • 73.2% timeliness in FY04 • Improvement of 7.9%

11. Exceptional Achievements in Lost Production Days • Greatest Improvement • Department of Defense Agencies • 20.5% reduction in FY04 • LPD down to 41.0

12. Exceptional Achievements in Lost Production Days • Greatest Sustained Performance • Dept. of Air Force • 33.1 LPD in FY04 • Reduction of 20%

13. What is OWCP doing to help?

14. Web-based Resourceswww.dol-esa.gov/share • What’s New? • District Websites • Contact points • Calendar of events • Quarterly regional reports

15. Web-based Resourceswww.dol-esa.gov/share • Training • Front Line Supervisor Training • Injury Compensation (CA-810) • Return to Work • Nurse intervention • E-Newsletter • Updates • Hot Topics

16. Web-based Resourceswww.dol-esa.gov/share • Calendar of Events • District Level • National Office

17. What’s Coming? • AQS Report Suite • Access to Chargeback specific reports for COP cases, cases within their first year of disability and long term cases.

18. What’s Coming? • Claimant Query System • Injured worker access to claim information via OPM’s Employee Express Sytem.

19. Safety, Health, and Return-to-Employment (SHARE) Initiative R. Davis Layne Deputy Assistant Secretary Occupational Safety and Health Administration Interagency Meeting – June 30, 2004

20. Entering the 21st Century – The Status of Federal Workplace Safety and Health • In FY 2003, federal workers experienced more than 150,000 occupational injuries and illnesses. • These incidents cost American taxpayers more than $2 billion in workers’ compensation payments.

21. Occupational Injuries/Illnesses Total Case Rate (TCR)

22. Occupational Injuries/Illnesses Lost Time Case Rate (LTCR)

23. Cost of Occupational Injuries and Injuries $2 Billion Annually •Direct Costs • Medical expenses • Return-to-work programs • Job accommodations for injured workers • Indirect Costs - Lost productivity - Training for replacement workers - Overtime expenses - Reduced product and service quality

24. SHARE - OSHA Goals • Reduce TCR by at least 3% annually • Reduce LTCR by at least 3% annually

25. SHARE – OSHA Goals (cont’d) • Align With: • President’s human capital goal by focusing on strategies to prevent workplace injuries and injuries and “preserve” human resources • DOL’s strategic goal to “foster quality workplaces that are safe, healthy, and fair” • OSHA’s mission to promote and assure workplace safety and health and reduce workplace fatalities, injuries and illnesses

26. S-T-R-E-T-C-H Goals Agencies were asked to set STRETCH goals for all 3 years: AgencyTCRLTCR • Department of Treasury 6% 6% (all) • Armed Forces Retirement Home Board 5% 5% (all) • Farm Credit Administration 100% N/A (’04) • FDIC 5% 5% (all) • Federal Mediation/Conciliation Service 100% N/A (’04) • International Trade Commission 100% N/A (’04) • SEC 4% 4% (’04) • Selective Service System 75% N/A (‘04)

27. SHARE Performance Results TCR for Federal Government (less USPS)

28. SHARE Performance Results (Cont’d) TCR by Major Agency

29. SHARE Performance Results (Cont’d) LTCR for Federal Government (less USPS)

30. SHARE Performance Results (Cont’d) LTCR by Major Agency

31. Estimated Cost Savings Achieving Minimum 3% TCR and LTRC Goals •Result in@ 14,300 fewer total cases • 6,600 fewer lost time cases @ estimated cost savings of $28,000* per case • 7,700 fewer no lost-time cases @ estimated cost savings of $7,000* per case • Total estimated cost savings of @ $240 million * Cost estimates based on the National Safety Council’s average costs of injuries and illnesses for 1998, including direct and indirect costs and excluding property damage

32. OSHA Resources How Are We Helping Agencies? •FACOSH • Training • Outreach materials • OSHA Training Institute • Councils • Agency Technical Assistance Requests (ATARs) •NIOSH Federal Facility Health Hazard Evaluations • Cooperative Programs -Voluntary Protection Programs (VPP) - Partnerships - Alliances • Web Resources • Data

33. OSHA Resources What’s on the Horizon? • Send memo encouraging agencies to establish stretch goals for FY 2005 and FY 2006 • Post Q’3 data • Continue to provide training through the councils • Conduct ATARs upon request • Encourage cooperative relationships with OSHA • Target interventions to high-hazard establishments • Post Q’4 data • Evaluate first-year results and report to the President • Survey agencies to identify training needs

34. OSHA Resources Handouts • CDs/Brochure of NIOSH Federal Facility Health Hazard Evaluations • SHARE Informational Package

35. www.osha.gov

36. FECA Overview What is the status of FECA?

37. FECA Benefit Obligations Fiscal Years 1994 - 2004 (in millions) * * FY 1996 includes one-time accounting adjustment of +$85 million.

38. Lost Production Days in QCM Cases Nationwide Averages Measured w/in 1st Year from the Date Wage Loss Began Calendar Days

39. CA-7s submitted within 7 days By All Agencies 131,659 submitted in FY 2003

40. CA-7 Timeliness % received from agencies within 7 days FY 2004, Q1-2

41. Long-term Disability Roll End-of-Period Snapshot

42. Customer Service Goal Improve Services in Key Communications Areas Availability -- Increase Use of Electronic Services (Agency Query System, IVR, EDI, Website) Access -- Reduce Average Time in Queue Responsiveness -- Reduce Average Response Time Effectiveness -- Increase % of Calls Resolved on First Try Quality -- Meet Standards for Courtesy, Knowledge and Accuracy And Clear Language

43. Customer Service Goal FY 2004 Results compared to (Target) Results Target Use of electronic services: 1.077m hits (1.075 m) Avg. Wait Time: 4.5 min. (3.2 min) Avg. Response Time: 1.3 days (2.9 days) Calls Resolved on First Try: 79% (61%) Met Quality Standards: 80% (90%)

44. ACS… Where are we?

45. Status Overview • ~200,000 providers enrolled. • ~ 2,600 calls/day for bill inquiries. • average hold time under 2 minutes. • ~ 2,100 calls/day for medical authorizations. • average hold time of 49 seconds.

46. Status Overview • ~ 3.74 days for prior authorizations. • 98% of bills processed within 28 days. • Adjustments processed in an average 5.8 days.

47. ACS Achievement Hold Time In minutes

48. OWCP Efforts • OWCP helping train ACS Client Service Representatives. • Problem solving system has been developed: • ACS Liaisons in each District Office • District Office Trouble Shooters • National Office Trouble Shooters

49. Continuing Efforts • OWCP monitors ACS performance on a daily basis. • Service Level Agreements (SLAs) measure key contract performance levels. • Ongoing enhancements to ACS web portal

50. Update on Central Bill Pay and Medical Authorization