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All About CIT

All About CIT. Who does – and doesn’t – do what. Academic Computing Services Administrative Information Systems Technical Support Group Client Services Computer Operations Media Resources. Microcomputer Services Telecommunications Network Services Business Office WRUV.

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All About CIT

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  1. All About CIT Who does – and doesn’t – do what

  2. Academic Computing Services Administrative Information Systems Technical Support Group Client Services Computer Operations Media Resources Microcomputer Services Telecommunications Network Services Business Office WRUV CIT’s Departments

  3. New network ports Router configuration Network cables Install network adapters Outlook configuration Replace dead hub or switch Zoo accounts Common LAN Services (Pandora, Calpyso) accounts Wireless access points Network Services: Truth or Myth?

  4. New network ports Router configuration Network cables Install network adapters Outlook configuration Replace dead hub or switch Zoo accounts Common LAN Services (Pandora, Calpyso) accounts Wireless access points Network Services: Truth or Myth?

  5. Fix computer that won’t shut down Sell Apple Macintosh, iMac, iBook Sell Dell Inspiron and Dimension Service IBM, Gateway, and Compaq Sell software Sell Palm Pilot Service printers Sell network cables Re-”ghost” computers bought through UVM Install software Pick up water-soaked system unit, under warranty, in Tupper Install new hardware More True or False: Microcomputer Services “Depot”

  6. Fix computer that won’t shut down Sell Apple Macintosh, iMac, iBook Sell Dell Inspiron and Dimension Service IBM, Gateway, and Compaq Sell software Sell Palm Pilot Service printers Sell network cables Re-”ghost” computers bought through UVM Install software Pick up water-soaked system unit, under warranty, in Tupper Install new hardware More True or False: Microcomputer Services “Depot”

  7. How can I remember? • Expertise list: http://www.uvm.edu/~djw/referral/referral.html • Okay, okay, it needs updating ;-( • Don’t worry: rely on the Referral Process

  8. Referrals and Escalations-- or -- I don’t think we can fix this over the phone • #1 principle: CIT is one large happy family • #2 principle: Once they’ve called CIT, we’ll handle it internally

  9. Referral to Microcomputer Services • Create Footprint • Assign to Dean Williams • Microcomputer Services contacts client • Problem solved

  10. Referral to Network Services • Create Footprint • Assign to Dean Williams • Network Services contacts client • Problem solved

  11. Not sure where to refer • Create Footprint • Assign to Dean Williams • Appropriate person or group contacts client • Problem solved

  12. Do we do … windows? • Recommended software: • CIT Web pages • All software and services: • http://www.uvm.edu/~djw/referral/referral.html

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