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Quality and Operations Management

Quality and Operations Management. “Texas Instruments - Cost of Quality. Control Costs prevention appraisal . Failure Costs internal external. Cost of Quality. “The COQ includes those costs associated with the definition, creation, and control of quality as well as

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Quality and Operations Management

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  1. Quality and OperationsManagement “Texas Instruments - Cost of Quality

  2. Control Costs prevention appraisal Failure Costs internal external Cost of Quality “The COQ includes those costs associated with the definition, creation, and control of quality as well as the evaluation and feedback of conformance with quality, reliability and safety requirements, and those costs associated with the consequences of failure to meet the requirements both within the factory and in the hands of the customer.”

  3. Prevention quality planning process control data acquisition and analysis training and personnel development design verification quality system development and management quality reporting improvement projects Appraisal test and inspection of incoming material lab-based acceptance sampling in-line inspection and testing setup for test and inspection test/inspection equipment and supplies quality audits quality endorsements (ISO, MBNQA) field testing test/inspection equipment maintenance Cost of Quality

  4. Internal scrap rework retest downtown yield losses disposition engineering analysis tracking and reporting expediting External customer complaints warranty costs service and repair expense product liability recall expense and management returned material processing credit allowance loss of goodwill Cost of Quality

  5. Setting The Stage

  6. Pros Cons Why Implement COQ?

  7. COQ categories -- useful or not?

  8. COQ versus DMOQ

  9. Was T.I. Successful?(and will this work anywhere?)

  10. Next Steps for T.I.

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