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Aligning ICT Continuity with BCM

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Aligning ICT Continuity with BCM

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    1. Aligning ICT Continuity with BCM Ron Miller MBCI

    2. BCM Lifecycle (BS 25999)

    3. The challenges

    4. Why is it important? In modern society knowledge is power Economic success and influence Competitive advantage (BUT greater consumer awareness) Upskilling leads to greater innovation Entrepreneurial success Key business differentiator Knowledgeable/skilful workforce attractive to customers Innovation & knowledge attractive to investors Globalisation makes this an imperative Decline of “traditional” industries Rise of China/India as industrial giants Global marketplace has exploded in size Competitiveness thrives on a number of capabilities and one of these is the ability to safeguard the knowledge inherent in your organisation. But why is knowledge important and why has the knowledge-based enterprise so important in our modern economy? The world economy has exploded in size. Twenty five years ago, half of the world was closed to business and the world economy was limited to the US, Europe and Japan (580 mn people). Today, very few countries remain closed to business. The world economy – with the opening of many formerly state-planned economies - has expanded to some 6.3 bn people, a tenfold increase! As a consequence, UK organisations have had to change their ways of doing business fundamentally in order to remain successful, whether its in the provision of products or services, or the retention of customers or the capability to fulfill investment aims or in attracting and retaining the right sort of employee.Competitiveness thrives on a number of capabilities and one of these is the ability to safeguard the knowledge inherent in your organisation. But why is knowledge important and why has the knowledge-based enterprise so important in our modern economy? The world economy has exploded in size. Twenty five years ago, half of the world was closed to business and the world economy was limited to the US, Europe and Japan (580 mn people). Today, very few countries remain closed to business. The world economy – with the opening of many formerly state-planned economies - has expanded to some 6.3 bn people, a tenfold increase! As a consequence, UK organisations have had to change their ways of doing business fundamentally in order to remain successful, whether its in the provision of products or services, or the retention of customers or the capability to fulfill investment aims or in attracting and retaining the right sort of employee.

    5. What is knowledge? “Information is not knowledge.” Albert Einstein “Knowledge is of no value unless you put it into practice.” Anton Chekhov “Skill to do comes of doing.” Ralph Waldo Emerson

    6. Making and keeping connections People need access to information People within organisations need to communicate internally and externally Without either or both you are: Invisible Incompetent Irrelevant In deep sh*t Without your people having access to the information they need your organisation is: Invisible in the marketplace. It can’t do what it’s supposed to be doing and as a result needn't exist as far as your competitors are concerned. If you rely on your customers to carry out a range of tasks for you (such as the completion of on-line applications) you are invisible too. Incompetent to your customers and other stakeholders if they can’t communicate with you or get the information they need when they do contact you. Also consider regulators Irrelevant to your competitorsWithout your people having access to the information they need your organisation is: Invisible in the marketplace. It can’t do what it’s supposed to be doing and as a result needn't exist as far as your competitors are concerned. If you rely on your customers to carry out a range of tasks for you (such as the completion of on-line applications) you are invisible too. Incompetent to your customers and other stakeholders if they can’t communicate with you or get the information they need when they do contact you. Also consider regulators Irrelevant to your competitors

    7. What has changed - technology?

    8. What has changed - technology? Explosion of data (and plummeting storage costs) Explosion of bandwidth (and plummeting costs) Explosion in processing power (Moore’s Law still holds) Greater complexity of technology Greater dependency on technology

    9. What has changed - technology?

    10. What’s changing – technology and the way we use it? Trends Server virtualisation Voice and data convergence Femtocells VOIP Social networking – Web 2.0 Distributed (cloud) computing? Outsourcing ASPs Web-based computing

    11. A plethora of Standards

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