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The Fiji e-Government Programme

The Fiji e-Government Programme. PITA Conference, April 2009. Sitiveni Nabuka Director e-Government Programme ITC Services. The Fiji e-Government Perspective. Does not replace the “a”, “b”, “c”, “d” needs of man Not about “e”, but about the Government

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The Fiji e-Government Programme

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  1. The Fiji e-Government Programme PITA Conference, April 2009 Sitiveni Nabuka Director e-Government Programme ITC Services

  2. The Fiji e-Government Perspective Does not replace the “a”, “b”, “c”, “d” needs of man Not about “e”, but about the Government Centres on “citizens” rather than the “agencies”

  3. eGovernment Overview Oct 2006 Dec 2007 Dec 2009 2015 Fiji eGovernment Program Current Scope Fiji eGovernment Project – Phase1 Remaining 350 Process, 250 Services, 8,000 Users And Computers, 800 Sites and 1 Data Centre Master Plan Online Applications Data Centre Infrastructure ICT Training ICT Governance BPR

  4. Current State of eGovernment Readiness E-Govt Vision High ICT Facilities Infrastructure & Systems Gov’t Business Processes High High Low High High ICT Culture & Competency ICT Governance

  5. Service Prioritization Example

  6. Citizen Centric Example From this To this

  7. Objectives & Scope Building a better Fiji for all Raise & Sustain GDP Growth Reduce Unemployment Build Competencies Alleviate Poverty Maintain Law and Order National Objectives Financially Sustainable Service Models Operational Effectiveness & Efficiency Citizen-Centric Services ICT Competency Strategic Thrusts e-Gov Applications Government InfoComm Infrastructure Data Centre Governance Framework ICT Competency Dev. BPR e-Government Programme Projects G2C Services G2B Services G2E Services Business Services

  8. eApplications

  9. InfoComm Infrastructure Components GOVNET Expansion & Improvement of existing VoIP Extension to existing e-Community centres Schools, Post-Office Public contact center 5 Pilot Services

  10. GOVNET

  11. VoIP Opportunity

  12. E-Community Centers Existing 12 Schools 3 Post-Offices 2009 Plans 4 Sites

  13. Public Contact Centre Pilot Sites Elections Water Supply Shipping National Weather Service Labour Placement Integration between existing equipment and new equipment

  14. Data Center Plans Tier 3 Data Center 99.982% availability < 1.6hrs annual IT downtime To be completed by Q2 2009

  15. ICT Governance Plan

  16. ICT Competency Development Plan

  17. Business Process Re-engineering (BPR)

  18. Current Project Status

  19. Timelines

  20. Summary Phase 1 Beyond Phase 1 Dec 09 Fiji eGovernment Program • eGovernment Blueprint • Data Center • 12 eApplications • 1 Data Hub • Improved IP Network Backbone • 14 Departments on VoIP • 5 Departments on Call Center • 4 Tele-centres • ICT Governance Structure • 24 Training Courses • BPR Framework • 300+ Services • 2 Data Hubs • 10,000 Users & computers • 800 Government Remote Sites

  21. Ultimate Goal eGovernment.... Government Service @ a click

  22. VINAKA

  23. Questions?

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