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Impact of MoDOT’s Tracker System

Impact of MoDOT’s Tracker System. TRB Annual Meeting January 2010 Washington, D.C. Pete Rahn Missouri Department of Transportation. MoDOT’s Alignment. Mission. Values. Tangible Results. Strategies. Performance. Organized around 18 Tangible Results Around 100 individual measures

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Impact of MoDOT’s Tracker System

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  1. Impact of MoDOT’sTracker System TRB Annual Meeting January 2010 Washington, D.C. Pete Rahn Missouri Department of Transportation

  2. MoDOT’s Alignment Mission Values Tangible Results Strategies Performance

  3. Organized around 18 Tangible Results Around 100 individual measures Senior and mid-level managers involved Meaningful Measures

  4. Quarterly review meetings Presentations regarding performance Discuss actions … NOT PLANS! Accountability

  5. Supplement breaks down measures for internal use Available at Tracker Resource page Tracker Supplements

  6. Data for daily business operations Measures roll up to Tracker More detailed measures and performance trends Division Trackers

  7. Division Trackers

  8. Division Trackers

  9. Monthly, quarterly and annual measures On-line data collection for several measures Regular performance review meetings District Trackers

  10. District Trackers

  11. District Trackers

  12. Forecast future performance Day-to-day business decisions Motivate staff to new performance levels Performance measurement isn’t extra work … it is our work!

  13. Forecast Future Performance

  14. Daily Business Decisions

  15. Motivate Staff to Exceed … • Past Performance • Best in MoDOT • Best among DOTs • Best in any Industry

  16. Past Performance

  17. Best in MoDOT

  18. Best among DOTs

  19. Best in any Industry

  20. Executive Support Linked to customer expectations Managerial Accountability Cascade of measures Keys to Success…

  21. Executive Support Linked to customer expectations Managerial Accountability Cascade of measures Lessons Learned…

  22. Questions? Thank You!For more information, contact: Pete RahnMissouri Department of Transportation(573) 751-4622pete.rahn@modot.mo.gov

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