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Introducing The Citrix Diagnostics Toolkit. Frank Marzullo Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team. About the presenter……. Joined Citrix June 14, 2004 Started on Frontline Support Promoted to Escalation October 2008
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Introducing The Citrix Diagnostics Toolkit Frank Marzullo Lead Escalation Engineer, Critical Situation (S.M.A.R.T.) Team
About the presenter…… Joined Citrix June 14, 2004 Started on Frontline Support Promoted to Escalation October 2008 Promoted to Critical Situation Management team October 2010 Additional details Subject matter expert on Independent Management Architecture and Microsoft SQL Server Architect & developer of the Citrix Diagnostics Toolkit
Agenda Set the stage The Citrix Diagnostics Toolkit Wrap up Resources Q&A
Lets set the stage….. C.D.T. saves you time C.D.T. consolidates and organizes all your tools Never forget the context information again !
Time is Money
One download ….. Over 20 tools ! Citrix Scout Citrix Web Interface Tracing Receiver Clean Up Tool Process Explorer Process Monitor CDF Control IMA helper WireShark MedEvac Quick Launch Procdump
How does Citrix support approach troubleshooting? COLLECT DATA
Questions we ask ourselves…. What data do I collect? How do I collect it ? What tools am I going to use ? Where do I get the tools? What context info do I need ?
The Citrix Diagnostics Toolkit
What it is and What its notThe Citrix Diagnostics Toolkit is not an application is not a tool is not a new product it’s a concept
Install Note The installer is configured to detect %SystemDrive%. The system drive should appear by default.
NO REBOOT REQUIRED ! NO PREREQUISITES !
The Look and Feel
To confirm data collection, use the Desktop shortcut and browse to the “data” folder using windows explorer.
If you chose to configure Perfmon counters and installed the provided version of WireShark then you will see multiple files in the Data folder appear when you click on “Start XXX Tracing” from the Start Menu.
The Packager 1 of 3 Data collection, context info and clean up. Runs automatically when the “Stop Tracing” or “Data Packager” shortcuts are used. Opens the “Upload” folder and launches a browser to the Auto Support site.
The Download More Tools Menu
Comments from the field….. “I have used the CDT on several occasions with great success. The time savings alone are worth its weight in gold. Great job in putting this together.” Thanks, David Holliman Technical Relationship Manager, Technical Support CCA CCAA CCEE CCSP “Using CDT is like one-stop shopping for all of your tracing and data collection needs. I don’t have to synchronize several tools to troubleshoot an issue. One click to start and another to stop, and I have everything I need to start analyzing an issue.” Kai Hernández Technical Relationship Manager, Technical Support
C.D.T. combined with Tools as a Service https://taas.citrix.com/AutoSupport/ 1 2 3 Data Collection Quickly collect and upload your data Auto analysis health check for Scout data Recommendations tailored to YOU
&WebInterface 4.5 - 6.5 on Windows Applicable Products Desktop Delivery Controller Virtual Desktop Agent Provisioning Server 12.x and higher Windows XP - 8
Key session takeaways: “Time is Money” – C.D.T. saves you time. C.D.T. consolidates and organizes all your tools Never forget the context information again !
Resources • CTX135075 - Citrix Diagnostics Toolkit - 64bit Edition • CTX134966 - Citrix Diagnostics Toolkit - 32bit Edition • Blog Post - Citrix Diagnostics Toolkit
? Questions ? ?
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