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ITCS 6010. VUI Dialogue Diagrams. Dialogue. Exchange of verbal communication between the user and the agent. Note: agent refers to the system Written Dialogue Example: System: “Say the departure date.” User: “Tomorrow.”
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ITCS 6010 VUI Dialogue Diagrams
Dialogue • Exchange of verbal communication between the user and the agent. • Note: agent refers to the system • Written Dialogue Example: • System: “Say the departure date.” • User: “Tomorrow.” • System: “I don’t understand that date. Say the month, date and year. For example, say October 13th, 2003.” • User: “July 1st, 2003.”
VUI Requirement Analysis & Specification Phase • Interact with the client to gather • Requirements, e.g. what the user needs • Analysis, e.g. data, users • Environment, i.e. work, car, home, cell phone • Just like Systems Analysis, but for an VUI.
VUI Design Phase • During the design phase: • Design the dialogue • Prompts, Responses … Interactions • Design the voice (Voice Talent, $500/hour) • Design Documents • Requirement Specification • Dialogue Diagram
Start Dialogue Diagram Say the departure date • Flowchart of a dialogue • Unlike most flowcharts, dialogue diagrams are mostly composed of input-output boxes. Tomorrow A
Dialogue Diagram A I don’t understand That date. Say the month, date and year. For example, June 2nd 2003. July 1st, 2003 Process Departure Date
Dialogue Diagrams • Written Text with alternating colors. • Flow charts with colored text. • Hybrid approach between flow charts and written text.
Example • Design a dialogue diagram for a system that looks up your classes? • For example, UNCC WebCT