IMB Full Service February 19, 2014

1. IMB Full ServiceFebruary 19, 2014

2. Agenda • Full-Service Update • Full-Service Compliance Reports • January 2014 Changes • eInduction • Seamless Acceptance

3. The following categories are eligible for a per piece Full-Service discount First-Class Mail® postcards, letters and flats Standard Mail® letters and flats Periodicals letters and flats Bound Printed Matter flats Standard Mail Basic Carrier Route (CR) flats Standard Mail High Density CR flats Standard Mail High Density Plus CR flats Periodicals CR flats Not Eligible for Full-Service discount or benefits (even with an IMb) Standard Mail Saturation CR flats Bound Printed Matter CR flats or DDU-entered flats Business Reply Mail (BRM), QBRM, CRM or PRM Full-Service Intelligent Mail

4. Full-Service Requirements REQUIREMENTS

5. Full-Service Benefits • Use of One Permit Across All Mailing Locations (“Mail Anywhere”) • Elimination of Permit Fees • Track and Monitor Service • Start-the-Clock on Mail Entry • Visibility and Tracking • Free Address Correction • Change of Address and Nixie • Not available for Standard Mail ECR Flats (Basic, High Density, High Density Plus)

6. The Mail Anywhere program allows the same permit to be used at every mail entry site without having to pay additional fees! Full-Service Benefits – Mail Anywhere https://ribbs.usps.gov/intelligentmail/documents/tech_guides/MailAnywhereFactSheet.pdf

7. Full-Service Benefits – Mail Anywhere Sign-up Process Before participating in the Mail Anywhere program, the mailer must complete the following four steps. • Step 1: Verify you meet the Full-Service requirement. For additional information, view the back of the Mail Anywhere Fact Sheet. • Step 2: Email the PostalOne! Help Desk at postalone@usps.gov with the following information: • Request for Mail Anywhere • Customer Registration ID (CRID) – for Location where mail is prepared • Contact Name • Company Name • Business Address, including City, State, and ZIP code • Permit #’s and BMEU’s where the permit is registered • Postal Facilities where you plan on dropping your mail Provide the permit #’s that you plan on consolidating and additional customer permits you mail for‐ so that we can supply the account numbers for each permit. • Step 3: Follow the instructions from the Help Desk on how to populate your electronic mailing files optional – submit test job to Test Environment for Mailers (TEM) via https://tem.uspspostalone.com/postal1/index.cfm?com=false • Step 4: Submit your Mail Anywhere job to the Production environment

8. Full-Service Benefits – 90% Full-Service and Permit Fee Waiver • Waiver of presort fee is a Full-Service benefit • 90% of mailing volume must be Full-Service and if maintained, the presort fee will be waived. • The 90% threshold will be tracked cumulatively over a yearlong time period, rather than at the postage statement level. • If the permit continues to hold at least a 90% Full-Service ratio, the annual presort fee will continue to be waived • If the permit no longer holds at least a 90% Full-Service ratio, the annual presort fee will be required immediately

9. Full-Service Waive Start and End Dates • PostalOne! will calculate the annual Full-Service waive start date • For First-Class:Start date is the transaction date of the first mailing where both the permit holder’s annual fee and the mailing agent’s annual fee expired and the Full-Service threshold of 90% is met. • For Non-First-Class:Fee-waive start date is the transaction date of the first mailing where the permit holder’s annual fee expired and the Full-Service threshold of 90% is met. • PostalOne! will calculate the annual Full-Service waive end date • The Full-Service fee-waive period will end when: • When the cumulative Full-Service percentage falls below 90% • After a full year of uninterrupted cumulative Full-Service percentage of over 90% • Does not mean the fee is due, simply means a new fee-waive period is ready to start • If the mailer never dips below 90%, the fee-waive period starts over on the fee anniversary date

10. Agenda • Full-Service Update • Full-Service Compliance Reports • January 2014 Changes • eInduction • Seamless Acceptance

11. What is Mailer Scorecard • The Mailer Scorecard provides a dashboard view summarizing performance • Allows comparison across facilities • Conditional formatting provides a trending view across months • Drill reports provide a way to determine specific mail preparation errors • Available for any company that submits electronic documentation • Data grouped by eDoc submitter CRID • No view for mail owners at this time

12. How Are the Reports Accessed • Enter the appropriate user name and password in the Business Customer Gateway • Select Sign In • Scroll down to the Tools & Wizard section • Select Mailing Reports • Select Mailer Scorecard

13. How Are the Reports Accessed • New in January 2014, users can pick ‘I’m an eDoc submitter’ or ‘I’m a Mail Owner’ from the launch page • eDoc submitter option shows the metrics for the user who submitted the eDoc • Mail Owner option shows the metrics by mail owner and mail preparer (By/For)

14. What Validations Are Performed • Within 48 hours after the mailing is processed the following occurs: • Full-Service eDoc verification • Check every container, handling unit and piece in electronic documentation and evaluate for specific errors • Trend results are monitored for at least one month

15. Full-Service Mailer Scorecard

16. Agenda • Full-Service Update • Full-Service Compliance Reports • January 2014 Changes • 2014 Mailing Incentives • eInduction • Seamless Acceptance

17. January 2014 Major Changes • Flats Sequencing System • Bundle and pallet preparation of automation flat‐size Standard Mail, Periodicals and Bound Printed Matter mailpieces prepared for delivery within ZIP Codes serviced by FSS processing.https://ribbs.usps.gov/intelligentmail_schedule2014/releases/jan2014/docs/FlatsSequencingSystemFactSheet.pdf • New Metered Mail Price: Price is 1 cent lower than Single Piece Stamped Machinable price in all weight categories • Residual Mail: Mailers have two options to prepare their residual pieces in a commercial mailing: • Combine 1 oz and 2 oz pieces in the same tray and receive the blended price on those pieces • Prepare 1 oz, 2 oz, 3 oz and 3.5 oz pieces in separate trays and claim the appropriate price by ounce • Every Door Direct (EDDM) • Full-Service IMb Discounts • Intelligent Mail Package Barcodes (IMpb): See Subsequent slide for details • Additional Information Available on the January Price Change Fact Sheethttps://ribbs.usps.gov/intelligentmail_schedule2014/releases/jan2014/docs/January2014ReleaseFactSheet.pdf

18. January 2014 Major Changes

19. January 2014 Major Changes • Intelligent Mail Package Barcodes (IMpb) • All Commercial packages must include: • A unique IMpb • Submission of electronic Shipping Services File v. 1.6 or higher** for each mailing • A correct destination delivery address or ZIP+4 Code for each package • Certified Solutions Providers: https://ribbs.usps.gov/intelligentmail_package/documents/tech_guides/IMpbCertifiedSolutionsProviders.pdf

20. IMpb

21. Certified Vendor Full-Service Software Capabilities

22. Certified Vendor Full-Service Software Capabilities Full-Service Mailing Solutions https://ribbs.usps.gov/uniqueimb/documents/tech_guides/VendorFullServiceCapabilities.pdf 22

23. Full-Service Mailing Solutions 23

24. Post Presort Software Vendors • The chart below identifies vendors and products that support post-presort processes for Full-Service mailings. Full-Service Mailing Solutions 24

25. Agenda • Full-Service Update • Full-Service Compliance Reports • January 2014 Changes • eInduction • Seamless Acceptance

26. eInduction streamlines the preparation and induction of drop shipments and expedited plant load mailings

27. eInduction – Status • Activated Nationally Oct 1, 2013 • 25 mailers participating • Metrics:

28. eInduction Mailer Management – Onboarding • The following process describes how mailers start participating in eInduction • Contact the FAST Helpdesk • FAST@usps.gov or 1-877-569-6614 • BMS Analyst assigned and BMEU/DMU personnel trained • BMS checks eDoc for eInduction readiness • Mailer CRID activated when BMEU/DMU personnel trained eInduction Mailer Onboarding

29. eInduction supports use of all eDoc types, linking payment data and appointment data to container barcodes

30. eInduction provides flexibility and supports mailers using non-standard preparations

31. Mailers can increase the chances their containers are inducted with these tips: • Make sure barcodes are clear, readable, and survive the trip • Check eInduction status prior to shipping containers • Optional: Associate containers to appointments - it makes it easier to resolve containers • Optional: Include an eInduction flag on the pallet placard • Optional: Include the Appointment # on the Bill of Lading

32. Key Reports for Mailers • Shipping Summary Report • Mailer Scorecard • Mail Quality Detailed Error and Error Type reports

33. Access the reports from the Business Customer Gatewayhttps://gateway.usps.com/bcg/detail.htm • Once logged into the BCG, select Mailing Reports > then the report you would like to review • Refer to the Mailer Scorecard User Guide for External Users for detailed instructions, including screen shots: • https://ribbs.usps.gov/intelligentmail_guides/documents/tech_guides/MailerScorecardUserGuide.pdf

34. Shipping Summary ReportBefore/During Mailing and Shipment • Select Mailing Reports > Induction Activity Report (eInduction) > Shipping Summary Report

35. Mailer ScorecardPost-Induction Summary and Status • Mailing Reports > Mailer Scorecard > I’m an eDoc Submitter • Select the Month for which to review data

36. Mail Quality Detailed Error ReportPost-Induction Detailed Error Data • From the Detailed Error Type Report > drill to Mail Quality Job Error Type Report > drill to Mail Quality Detailed Error Report

37. eInduction Mailer Summary ReportPost-Induction Status and Detailed Container Data • Select the Month for which to review data

38. Agenda • Full-Service Update • Full-Service Compliance Reports • January 2014 Changes • eInduction • Seamless Acceptance

39. Acceptance Today Issues Issues • Paper based process with hard copy 8125 • No flexibility in optimizing loads • Permit at every location • Manual, time-consuming Acceptance • Inconsistent Experience • Acceptance/Verification delays mail induction • Disparate customer support

40. Seamless Acceptance • Enables an automated verification process by comparing system data to electronic documentation from sampling and as it flows through postal automated processing equipment • Leverage Intelligent barcodes on mailpieces, handling units, and containers and electronic documentation • Utilize sample scanning and mail processing equipment scans to evaluate mail quality and payment

41. Seamless Acceptance SeamlessEntry

42. Seamless Acceptance Benefits • Allows for preparation and payment flexibility • Longer mail production cycle • Standardized acceptance and verification processes • Improved feedback on business mail quality issues Seamless Acceptance

43. How Seamless Acceptance Will Work Seamless Acceptance • Mailers submit eDoc • Statements auto-finalized • Capture data using handheld scanner (FS-IMD) at induction point • Capture data from Mail Processing Equipment (MPE) scanning • Compare data captured to electronic documentation • Detailed mail quality reporting

44. What is Seamless Acceptance? Automated Verifications • Verifications are performed by comparing data collected through FS-IMD sampling and MPE scans to the information submitted in eDoc for the following categories: Reporting • Verifications results on the Seamless Acceptance Dashboard/Reports • Users will be able to access detailed information about mail quality

45. Seamless Onboarding Seamless Onboarding

46. Obtaining Seamless Information Seamless Mailer Scorecard