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ITSM Transition enabling System-wide Strategy

Explore the background, readiness, and outcomes of Suffolk's ITSM programme, aiming to enhance IT services and support across healthcare sites. Developed with a strategic focus to meet changing demands and ensure a smooth transition to improved services.

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ITSM Transition enabling System-wide Strategy

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  1. ITSM Transitionenabling System-wide Strategy • Background to Suffolk & Strategic Development • Organisational Readiness • ITSM Programme • ITSM Programme Outcomes • Kate Walker, Head of ICT & Informatics, @theValueofIMT • Anthony Upshall, ITSM Transition Programme Manager. 01473 770146

  2. Background to Suffolk Requirements for the Health & Care System Landscape • c670,000 patients • Highly rural • 2 CCGs • 67 GP Practices • Multiple Community Providers • 2 Acutes • 1 Mental Health Trust / Local Authority ChangingHealth & Care System • Integrated Health & Care • Suffolk Informatics Partnership Considerations • Fit for Purpose / Changing Demands • What are our options for change? StrategicApproach • SWOT • Vision • Business Value Identification • Stakeholder Commitment • Developed Roadmap

  3. ITSM Programme

  4. ITSM Programme - Outcomes • To provide a responsive and reliable IT service pan-Suffolk; • To ensure equity and quality of support and services to all sites; • To work in partnership to innovate and develop IT across the two CCG areas; • Contract with a compliant provider of the services meeting the agreed specification; • Maintain quality and timeliness of the service; • The contract emphasis will be a proactive support model designed toward providing a robust service rather than simply reacting to incidents as they occur; • Ensure all contract schedules are completed to enable a robust contract to be put in place; • Secure the full range of services at a cost effective price; • To efficiently and effectively transition to the new service contract; • Allow other eligible bodies to source similar services:

  5. Questions? Kate Walker, Head of ICT & Informatics, @theValueofIMT Anthony Upshall, ITSM Transition Programme Manager. 01473 770146

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