Quality Assurance vs Quality Control

1. Quality control and quality assurance are important concepts, yet most project managers have only a vague understanding of the meanings and the differences between these terms. Quality Assurance – Quality assurance activities are focused on the process used to create the deliverable. periodically evaluating overall project performance to ensure the project will satisfy the relevant quality standards. Quality Control – Quality control activities are focused on the deliverable itself monitoring specific project results to ensure that they comply with the relevant quality standards Quality Assurance vs Quality Control

2. Monitor Initiation Planning Execution Close Control 8.2 Perform Quality Assurance • The process of executing the quality assurance processes that have been designed during planning. • Quality processes that are applied during the development of products and deliverables. • Always the responsibility of the Project Manager, but often there are internal quality assurance departments that will offer assistance in standards and execution. • Associated with continuous process improvement • Occurs during Execution Adapted from PMBOK 4th Edition

3. 8.2 Perform Quality Assurance Inputs to Perform Quality Assurance Quality Management Plan Process Improvement Plan – advanced technique Quality Metrics Work Performance Information Status Information Quality Control Measurements Tools and techniques included in Quality Introduction in the Learning Program. Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

4. 8.2 Perform Quality Assurance Outputs of this process include – Updates to Quality Standards Change Requests Defect Reports and Defect Register Updates to Quality Management Plan Updates to Schedule Management Plan Updates to Cost Management Plan Quality Audit and Status Reports Updates to Training Plans Updates to Process Documentation Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

5. The process of executing the quality control processes that have been designed during planning. Quality monitoring and sign off processes that are applied on completion of deliverables and products during execution of the project. Quality monitoring and sign off processes that are applied upon completion of the entire project to determine overall success against both performance measures and quality requirements. Always the responsibility of the Project Manager, but often there are internal quality control departments that will offer assistance, e.g. many IT departments have separate software testing teams. Associated with continuous process improvement Occurs during Monitoring and Control 8.3 Perform Quality Control Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition

6. 8.3 Perform Quality Control Inputs to Perform Quality Control Quality Management Plan Quality Metrics Quality Checklists Work Performance Information Status Information Approved Change Requests Products and Deliverables for review and testing Quality standards and policies Defect reporting procedures Tools and techniques included in Quality Introduction in the Learning Program. Adapted from PMBOK 4th Edition Adapted from PMBOK 4th Edition

7. 8.3 Perform Quality Control Outputs of this process include – Quality Control Measurements New Change Requests Validated Change Requests Validated Defect Repairs Validated and signed off Products and Deliverables Completed Checklists Lessons Learned Updates to Quality Management Plan Updates to Process Improvement Management Plan Updates to Quality Standards Monitor Initiation Planning Execution Close Control Adapted from PMBOK 4th Edition