A Story of Quality Journey- ISO 9001:2008

1. A Story of Quality Journey- ISO 9001:2008 G.Alagarsamy Pr.CCA, Tamil Nadu Circle

2. We cannot live better than in seeking to become better -Socrates

3. Principal Controller of Communication AccountsTamil Nadu CircleISO 9001:2008 Certified

5. Stakeholders Pensioners Pension Settlements Pr. CCA LF& Spectrum- Assessment and Collection USO Disbursements TSPs/ ISPs USPs

6. Vision To leverage and lead on its strategic positioning as a unique institutional assurance of DOT in its policy assurances and implementations at the ground level”

7. Mission To excel in its role as a professional interface Between DOT and its various stakeholders

8. Quality Policy The office of the Principal CCA, Tamil Nadu Circle, Chennai commits to provide quality service delivery to all its stakeholders – DOT/BSNL retirees, Universal Service Providers and Licensees improvingly on sustaining basis by standardizing the work processes, practices and by leveraging the available resources.

9. Quality Objectives

10. Milestones Covered • Three awareness Programmes to all • Business Process Reengineering

11. Milestones Covered Preparation of Documents • Vision • Mission • Quality Policy • Quality Objectives • Quality Manual ( 55 pages) • Procedure Manual( 49 pages)

12. Milestones Covered • Preparation of Documents • Work Instructions ( 48 numbers) • Local Orders ( 18 numbers) • List of Forms (46 numbers) • Flow Charts(7 numbers)

13. Milestones Covered • Internal Quality Audit training • The first for three days covering 17 officers • The second for two days covering 24 officers

14. Milestones Covered • Management Review Committee meetings • Seven meetings held to review the results of quality audit • Internal Quality/Mock audits • IQA1: No of NCs raised: 50 • IQA2: No of NCs raised: 42 • IQA3: No of NCs raised: 36 • Two mock audits

15. Milestones Covered • Adequacy audit on 02/08/2010 • Preliminary visit/pre audit on 09/08/2010 • Initial Audit (Certification audit on 26/08/2010 &27/08/2010) • QMS Certification Licence for ISO 9001:2008 issued effective from 01/09/2010 for 3 years valid up to 31/08/2013

16. Key Contributors • BIS • A Team of BSNL Retired Officers • J. Santhanakrishnan • G.Ramanujam • A.Sadagopan • Team Pr.CCAtn • The staff and the officers

17. If what you did yesterday seems big, you have not done anything today Lou Holtz (1937) Foot Ball Coach

18. Visit our website-www.ccatn.gov.in

19. Thank You all