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Expressing Discomfort: Customer Service Complaints and Medical Concerns

Role-play various scenarios involving customer complaints and medical consultations to improve communication skills and learn vocabulary.

michellewashington
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Expressing Discomfort: Customer Service Complaints and Medical Concerns

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  1. Speaker A You are a doctor. Your next patient has just moved to his town and you haven’t seen him/ her before. Find out some information about his / her health. Speaker B You are the patient. Explain your symptoms, answer the doctor’s questions and let him / her know about your allergies… At the doctor's

  2. COMPLAINING (monologue) • Choose one of these situations: • Talk about the last time you got an awful service in a hotel. • Talk about the last time you bought an electrical appliance which got broken down and how you complained. • Talk about the last time a shop assistant did not treat you politely. • Talk about the last time you asked for a refund after buying something you didn´t find useful.

  3. COMPLAINING (interaction) • A • You have been having lunch in a restaurant. When you got the bill you realised they charged for a bottle of red wine you didn´t actually order; you found a hair in your salad; you noticed the plates were not clean enough; the service was too slow; the waiters were rude to you. • Ask to talk to the manager to discuss the problem and ask for a compensation. • B • You are the manager. Listen to the customer, but at first you don´t think they are totally right. Give reasons to support your point of view. • (Try to use reported speech) • Finally, agree to compensate the customer and apologise.

  4. INTERACTION Student A - PATIENT Student B - DOCTOR • You are feeling ill and have different symptoms. Explain them to the doctor in detail. Explain to him that you can not follow his / her recommendations and make up some reason. Tell your patient what he/she should do to recover from that illness and what will happen yf he/ she doesn´t listen to you.

  5. INTERANTION Student A Student B You and your friend feel too stressed and you think you need some change in your lifes. Try to convince your friend that the best option is joining a laughter club, doing some meditation and eating according to a heathy diet. Give arguments. You and your friend feel too stressed and you think you need some change in your lifes. Try to convince your friend that the best option is enrolling on a gym, to relax with aerobic, body building and fitness exercises; going clubbing more often. Give arguments

  6. MONEY • Do you save a lot of money? • Are you a big spender? • Have you ever wasted your money on unnecessary things? • Do you use cards? • What can´t money buy? • Do you often buy things on the Internet? • Generous or mean?

  7. MONEY INTERACTION • FIND OUT SOME INFORMATION. EXCHANGE IDEAS. • What was the most extravagant restaurant, party, or social event that you´ve ever been to like? • Imagine that you could change lives for a day with a person of great wealth. Who would you change places with? Why? • What is something you are saving up for? • If you inherited a large sum of money, what is the first thing you´d spend it on? Why? • What is something you´d never do for money?

  8. MONEY INTERACTION • FIND OUT ABOUT EACH OTHER´S ATTITUDE TOWARDS MONEY. • WHICH OF THE FOLLOWING DO YOU USUALLY SPEND YOUR MONEY ON? • Social life food rent mortgage the gym transportation entertainment Bills clothing

  9. MONEY MONOLOGUE • Do you agree with these statements?: • Money doesn´t grow on trees • We all need to save for a rainy day • Money makes the world go round • The love of money is the root of all evil • Money isn´t everything • Anybody can get rich if they work hard enough • Giving is better than receiving

  10. MY LAST ILLNESS MONOLOGUE • Talk about the last time you fell ill. • Mention the cause, diagnosis , treatment and recovery. • Do not forget to use functional language: Advice, suggestion, permission….

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