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Network Management Chapter 1 ICT Operations and Management

POSTEC Lecture. Network Management Chapter 1 ICT Operations and Management. March 4,7,11 &13 , 2008 Masayoshi Ejiri Japan. Agenda. ICT Operations and Management - Service Industries - ICT Services and Networks— - Target of the Management

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Network Management Chapter 1 ICT Operations and Management

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  1. POSTEC Lecture Network ManagementChapter 1 ICT Operations and Management March 4,7,11 &13 , 2008 Masayoshi Ejiri Japan

  2. Agenda • ICT Operations and Management - Service Industries - ICT Services and Networks— - Target of the Management 2, Architecture ,Function ,Information Model and Business Process - ITU-T TMN( Telecommunications Management Network) - TeleManagement Forum Telecommunications Operations Map ( TOM) - Multi domain management and System Integration - Standardization 3. OSS( Operations Support System ) Development - Software Architecture ,Key Technologies and Product Evaluation— 4. SLA( Service Level Agreement) and QoS( Quality of Service) - SLA Definition , reference point and policy based negotiation 5, IP/eBusiness Management - Paradigm shift , Architecture beyond TMN and enhanced TOM 6. NGN( Next Generation Networks) Management - NGN Networks and Services , New Paradigm of ICT Business and Management

  3. Service Industries • Introduction • Business and Operations • SP( Service Provider)’s mission

  4. Product Life Cycle Plant Engineering Bureau 施設局 Planning Bureau 計画局 Plan Do Products Construction Bureau 建設局 R&D PDCA • Labs. 研究所 • Engineering Bureau • 技術局 Action Check ??? Maintenance and Operations 保全局

  5. Development Management System Development Management System Business (What) Technology (How) ・Business Process ・Functional Architecture ・ Information Model ・Software Architecture ・Platform ・ COTS/PnP • Strategy/ Policy • Customers Demand • Interoperability • Profit COTS:Commercial Of The Shelf PnP: Plug and Play Target (Why)

  6. New Paradigms of ICT Industry Business Convergence • Open Market • Inter Networking • Virtual Service Provider Technology Convergence Deregulation Customers’ Demand

  7. Paradigm Shift iBusiness? eBusiness? tBusiness? • Multi, Heterogeneous • Network/ Services • on IP • Open Market • Multi SP • Customer combined • Service • Compromised SLA • Ubiquitous • Network/ Services • on Nomadic • Personal Market • Virtual SP • Customer defined • Service • Satisfied SLA • Simple • Network/Services • on POTS • Regulated Market • Dominant Carrier • SP defined Service • menu. • Best Effort SLA i: internet e: enjoyable t: telephone

  8. Customer Service Resource Supply Customer Requirement Customer Care Service Resource Management Service Operations Resource Operations ResourceSupply ResourceSupply Operations Support Partner Business Model of Service Industry

  9. ICT and Operations Top Down Customer SLA Operations Service Management OSS TMN Network Management Bottom Up ＮＥ/NW

  10. Restaurant and Operations Top Down Customer Food on Dish Operations Customer Care Utensil Recipe Cook and Decorate Bottom Up Ingredient

  11. TMN Management ServicesRec.M3200 List of Management Services • 1) Customer Administration; • 2) Network Provisioning Management; • 3) Work Force Management; • 4) Tariff, Charging and Accounting Administration; • 5) Quality of Service and Network Performance Administration; • 6) Traffic Measurement and Analysis Administration; • 7) Traffic Management; • 8) Routing and Digit Analysis Administration; • 9) Maintenance Management; • 10) Security Administration;

  12. ICT Services and Networks • Services • Service Delivery Chain • Value Chain and Solution • Network Services • Network Architecture

  13. Services ? Lessons learnt from other Senior Service Industries • Customer Centric • Multi and Virtual Service Provider • Business Expansion • Context and Contents aware services

  14. Customer-Oriented Business Customers IT/Computer Business Telecom Business Application Customer Care Business Trend Middleware Service Management Operating System Network Management NE/NW Hardware

  15. WAN LAN WAN LAN Corporate SPs Telecom Agents ASPs CSPs ISPs ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ Access Carriers VAN VAN VAN ＳＰs Local ＳＰs 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ Long Line SPs 国際ｷｬﾘｱ 国際ｷｬﾘｱ International ＳＰs ICT Service Delivery Chain Contents Virtual Service Provider End Users Vendors

  16. End Users Service Delivery Chain (Tour Business) Package Tour WAN LAN WAN LAN Travel Agents Local Travel Agents Car Rentals VAN VAN Hotel Chain 地域ｷｬﾘｱ 地域ｷｬﾘｱ Bus Companies 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 国際ｷｬﾘｱ Air Lines 国際ｷｬﾘｱ Railways

  17. Simplified Value Chain Customer SP1 SP2 Provider Provider Internal Provider Supplier Customer Customer Customer End Users End-to-End Service Management

  18. WAN LAN LAN WAN LAN LAN Guide Book Souvenir Shop i ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ Tour Bus Air Plain Restaurant VAN VAN Taxi 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ Railways Travel Agent Attraction 国際ｷｬﾘｱ 国際ｷｬﾘｱ Hotel Tourism Value Chain Tourist Tourist Bureau Tour Guide Virtual Tour Provider Museum Park Vendors

  19. WAN LAN LAN WAN LAN LAN Portal Corporate SPs Agents ASPs CSPs ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ ｱｸｾｽ•ｷｬﾘｱ Local Carriers Dark Fiber SPs Access SPs VAN VAN VAN ＳＰs 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ 長距離ｷｬﾘｱ CDC (Contents Delivery Center) ISPs Long Line SPs CMC (Contents management Center) 国際ｷｬﾘｱ 国際ｷｬﾘｱ International ＳＰs i/e Business Value Chain End Users Virtual e-Service Provider Virtual i-Service Provider Vendors

  20. Lessons Learnt from Logistic Industry • Basic Service : ex. Collection of goods from location A and deliver to location B - Transport services • Associated services : Convenience Store acts as a mediator for collection. Deliveries be arranged in agreed time and traceable. - Operations Services • Value added Services : Perishable goods ( fish, fruit) be transported using a cold storage , delicate good be transported using hanging - Contents Aware Delivery Services

  21. Simple Service Solution ＹＡＭＡＨＡ Music Customer Private School Concert Shop Logistic 運送屋 Publishing YH Music School Marketing Instrument Product Proquｒement

  22. Photograph (ex. Fuji Film) Customer Photo Contest Convenience Store Gift Shop Camera Shop Photo Club, Salon, Magazine Marketing DPE Product Camera Product Film Product Procurement

  23. ICT Service Provider Customer Service Provider Call Center Marketing Contents Procurement Out Sourcing Service Management Network Management Network Provisioning NW Procurement NE Procurement NE: Network Element NW: Network

  24. Network Services • PSTN ( Public Switched Telephone Network) : LocalCall Toll( Intercity ) Call International Call Leased Line ,VPN DDX,FAX,FR IN( Intelligent Network) by NSP • IP : VoIP, VPN, IPTV Guaranteed ? Best Efforts ?

  25. History to IP Network History • 1835 : Mores code Telegram ->Digital Communication • 1876 : Grahan Bell Telephone ->Analog Communication • 1969 : Internet UCLA -> Digital Communication • 1969 : Unix Bell Labs. ->Computer Communication ( UUCP::Unix to Unix CoPy) • 1983 : ARPA Internet • 1993 : WWW Vinton G.Cerf ( TCP/IP developer ) in 1999 speech • Everything on IP • IP on Everything • Inter-planetary Internet

  26. TMN Management Areas Rec. M3200 List of Telecommunications Managed Areas • 1) Switched Telephone Network; • 2) Mobile Communications Network; • 3) Switched Data Network; • 4) Intelligent Network; • 5) Common Channel Signalling System No. 7 Network; • 6) N-ISDN; • 7) B-ISDN; • 8) Dedicated and Reconfigurable Circuits Network; • 9) TMN; • 10) IMT‑2000 (formerly FPLMTS); • 11) Access and Terminal Equipment Network; • 12) Transport Network; • 13) Infrastructure.

  27. Network Architecture (1) • Network Configuration by Node (Switch, Router, Server ,Terminal …) andTrail( Link. Path, Circuit…) RAS: Reliability, Availability , Survivability ??

  28. Network Architecture (2) NSSP (Network Service Support Point) PSTN NSP (Network Service Control Point) Toll Switch Local Switch Subscriber/CPE( Customer Premises)

  29. Network Architecture (3) Core MAN WAN LAN CPE Access CPE Terminal

  30. REC. Y.1541 – UNI-to-UNI reference path for network QoS objectives DST: Destination Host SRC : Source Host

  31. REC. Y.1541 – Role of IP nodes in a network section

  32. Y.1541 – Hypothetical reference path for QoS class 0

  33. Access Networks • PSTN/ISDN • ADSL/VDSL • CATV( Coaxial Cable) • HFC ( Hybrid Fiber and Coaxial) • FTTx ( x: Home, Building, Core) • PHS/Cellular • FWA ( Fixed Wirell Access) • W-LAN ( Hot Spot) • Satellite

  34. REC. J.190 – MediaHomeNet context with home networking and access network

  35. Ubiquitous Network • Personal?? Personal Area Network Broad Band NW PSTN/ ISDN Enterprise NW Cellular NW Area NW Access NW Core NW ITS WiFi/WiMAX NW Home Networking Sensor NW Ad Hoc NW PSTN: Public Switched Telephone Network ITS : Intelligent Transport System

  36. Target of the Management • Operations • Scope and Mission of Operations • Solution • Target

  37. Challenge of R&D Customer Business Process • Self Operations • Contents Aware Mgt. eBusiness • Visible Mgt. • SLA IP NW/Service Service Architecture Integrated Resource Management PSTN/POTS Management Concept & TMN PSTN ：Public Switched Telephone Network POTS : Plane Old Telephone Service

  38. ICT and Operations Top Down Customer SLA Operations Service Management OSS TMN Network Management Bottom Up ＮＥ/NW

  39. Operations Activities Trend Customer OSF Service front OSF Interface Backyard OSF : Operations System OSF Function Network element / Network

  40. Operations and OSS Operations Facts and Data Action Database Application OSS (Operations Support System)

  41. Fact and Data • Fact : What you See, Touch and Feel by yourself. You should decide what is Fact. • Data : Attribute of Fact Good by Assumption with no evidence and Second hand quote Face the Fact and Act on the Fact

  42. Scope of Operations Managing Plane Enterprise Manager Service Plane Customer Service Planner Operations Service Communications Service OSS Network Planner Operator Service NE Operator Business Management Service Operations

  43. Mission of ICT Management-Solution Provider- • WHY ? For Whom. For What target Service Strategy Customers’ Profit＝SPs’ Profit • WHAT? Managed Object BPE+ResourceCommon Process,Information and Data Model, 　　　　（BPE : Business Process Engineering) • How ? By whom,by what Human +Mechanism ( Organization )＋Process +ＯＳＳ　 Quick and Accurate action basded on Facts and Data ( OSS : Operations Support System)

  44. Solution ?-Beyond Customer Expectation- • Resolute Problems Happened：Business Operations • Resolute problems in Advance：Business Improvement • Resolute problems Propounded：Business ReformationResolute through BPR　：　Business Evolution Solution = Cooperative Business Process among multi players

  45. Customer Solution Human Activity Business Process Management System（OSS） Resource Solution Operations OSS: Operations Support System

  46. Management Gaps • Lack of automated and proactive end-to-end service assurance • Leads to poor customer service, resulting in high customer churn • Little return on effort invested in definition of specifications in terms of standard product • Inability to proactively prompt customers/trading partners of service faults/failure • Lack of integrated network and service level OSS solutions • Requires substantial investment by service providers in system integration instead of delivering unique service offerings • Cost of ownership associated with several non-integrated EMS/NMS/OSS functions from various vendors • Lack of real time notification of service affecting problems to the Customer Care system from multi-technology, multi-vendor networks • Exposed to rate discounting based upon extended down-time.

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