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Comping poslovna rješenja. IT ’s coming _. 10. sastanak Microsoft Dynamics Community Adriatics eXtremeCRM 2012 Berlin Trpimir Kvesić Dominik Rojković. Comping d.o.o. ORACLE Certified Advantage Partner Microsoft LAR i Gold Partner HP Preferred Partner
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Comping poslovna rješenja IT’s coming _
10. sastanak Microsoft Dynamics Community AdriaticseXtremeCRM 2012 BerlinTrpimir KvesićDominik Rojković
Comping d.o.o. • ORACLE CertifiedAdvantage Partner • Microsoft LAR i Gold Partner • HP Preferred Partner • HummingbirdMasterReseller • WinternalsReseller • NovellSilverSolutionsProvider • Cisco Registered Partner • RSA SecuritySelectLevel Partner
Sadržaj • Koncept konferencije • Malo o brojkama • Zašto se isplati sudjelovati? • Sales&Marketing track • Trendovi • Top 3 predavanja • Extend&Deploy track • Trendovi • Top 3 predavanja • Zaključak
Koncept konferencije • Organizirana od strane partnera • Kreirana za partnere • 4 tracka: • Voditeljski (Practice Leader Summit) • Prodajno-marketinški(Sell track) • Konzultantski (Deploy track) • Razvojni (Extend track)
Malo o brojkama • 470 sudionika • 233 organizacije • 3 sudionika iz Hrvatske • 41 predavač • 53 predavanja • App Chalenge – 4 tima
Zašto se isplati sudjelovati? (1) • Uspostavljanje kontakata sa: • Microsoft managementom • Uspješnim partnerima s gotovim rješenjima • Partnerima iz regije • Industrijskim stručnjacima • Tehničkim ekspertima
Zašto se isplati sudjelovati? (2) • Pregled • Microsoft Dynamics CRM roadmapa i zadnjih releas-a • Najboljih praksi tranzicije u cloud • Trendova • Odgovori na pitanja • Kako učiti na tuđim greškama? • Kako se natjecati/surađivati s ostalim MS Dynamics CRM partnerima? • Kako se natjecati sa Siebelom, SalesForce-om i ostalima?
Zašto se isplati sudjelovati? (3) • MS Dynamics besplatni voucheri za prvih 200 prijavljenih • Dobra i obilna klopa • Super piva na kraju svakog dana • Berlin
Trendovi iz prodajno-marketinške perspektive • Mobilni CRM • Social CRM • xRM • CRM Online • CRM + Office365 + Lync + Sharepoint
Social Intelligence 2012
Use “Social Intelligence” to win Understand the business issues, challenges Is the right time? How are you connected? Competitors – theirs and yours What meaningful problems can you solve? It’s not about having a name or email address…
92% prospects & customers never take a call or email
It’s about People, not Contacts …….more INTELLIGENCE
Not just for Sales • Supply Chain – Track suppliers, reduce risk • Finance – Track major customers M&A, bankruptcy • Marketing – campaigns, events, lead enrichment • Legal – Family tree, conflicts • Procurement – industry insight for RFPs • Project Management – managing subs
Craig Dewar Microsoft Corporation Microsoft Dynamics CRM “R8” CRM Anywhere
R8: CRM Anywhere Mobility Browser Flexibility Social SQL Server 2012 Certifications Industry Templates
Microsoft Dynamics CRM Mobile iPhone & iPad Blackberry Android Win Phone 7 Connects to Online or On-Prem (IFD) CRM Cloud Subscription: $30 per user per month Offline Access Multiple Languages Up to 3 devices per user
Access CRM from Multiple Browsers Users can access the web client from multiple browsers Runs on multiple platforms (PC/MAC/iOS) IE (Ver 7.x+) Win 7/Vista/XP Chrome (Ver 13.x) Win 7/Vista/XP Firefox (Ver 6+) Win 7/Vista/XP MAC OS-X iOS 5.x Safari (Ver 5.1.1+) MAC OS-X iPad 2 (iOS 5.x)
Activity Feed Enhancements Runs Online and On-Prem Like/Unlike Builds on the foundation in R7 Enhanced Filtering Filter on record views Updated Mobile Activity Feeds App for WP7.5 Filter based on types of records I follow Filter mentions of @me
Demonstrating Industry Community Supported (Forums) Components: data model, dashboards, workflows and sample data Relevant, basic end to end illustration of vertical processes Published on Dynamics Marketplace as Microsoft Dynamics Labs Non-Profit Wealth Management Health Plan Sales
Harnessing SQL Server 2012 Next Generation BI (Crescent) Significant Performance Improvements CRM Online Datacenters running SQL 2012 Enhanced SQL Server Disaster Recovery Available on marketplace as a labs solution Reports are Filterable and offer animation Pre-defined Power View (Crescent) Reports Pre-defined Power Pivot Models
Certifying Microsoft Dynamics CRM Online Safe Harbor Audit and Ratification of certifications has been ongoing Engineering completed in R7 Data Centers: ISO 27001, SAS70 Type II, SOX EU Model Clauses Business Associates Agreement Enables HIPAA Data Processing Agreement (DPA) CRM Service: ISO 27001 SSAE 16 SOC1 (Type II) SSAE SOC1 Type II
Vanessa Kyte Partner Business Development Manager - EMEA & LATAM Help is Here! Microsoft Field Resources Available to You
Building a CRM Practice MPR & Marketplace MPN PartnerSource MSDN Partner & Customers CfMD & Marketplace Certification Showcase for Partners & Solutions Contracted Partners Agreements, Financials, Compete, Certifications 20% of Content Developers/Technical Community Architecture & Technical Guidance 20% of Content • All Partners • Recruit & Ready • Primary Entry Point: • Find/Win/Grow • 60% of Content Align with MSSP Partners managing their CRM Business SureStep framework & Resources Continually returning to MPN Experience for enablement content & guidance
CRM MPN Partner Experience Overview Find out more about your opportunity, a series of resources to help partners understand what is the opportunity and what it takes to become successful with CRM. Grow your business, by leveraging our best practices, managing your business operations, ensure you claim CSA fees Win new customers, using the wide range of resources, from readiness to solution develop, to certification and preparation for Marketplace Main landing page for CRM, highlight most common tasks, new resources and the business opportunity
Trendovi iz razvojno-implementatorske perspektive • BrowserFlexibility • CRM Mobile (nativeclient) • BI & SQL2012 (Crescent) • Social dodaci u CRM-u • MS Dynamics connector • Upotreba CRM DeveloperToolkit • Brži razvoj upotrebom community alata za CRM • Rješenja u oblaku (Azure) • IFD CRM Anywhere
Software Development Lifecycle withMicrosoft Dynamics CRM Marco Amoedo Microsoft
Organization vs. Solution Setup Org Setup Solution Setup One time effort for Production Scripts & Installers for automation via CRM Services Should be part of the Solution Configuration Page or Installers for automation via CRM Services
Ingredients #1 Solutions and Environments How to organize the solutions and organizations for each developer #2 Developer Toolkit Bringing the developer tools into the experience #3 Source Control & Automated Builds Introducing team development tools into the CRM development
#1 Solutions and Environments Dev 1 Build Metadata Dev 2 • Good: one Organization per developer • Best: one server per developer
Microsoft Dynamics Connector Jakub Skałbania Netwise
BUSINESS perspective An integration solution which is targeted specifically at Microsoft Dynamics to integrateDynamics CRM and Dynamics ERP products It issimple to use and provideshighlyreliable and fault tolerant business objectsintegration
BUSINESS perspective A platform developed and supported by Microsoft A platform thatis „live” and canalign with business requirements Noadditionallicensingisrequired
TECHNICAL perspective • A platform comprised of NT services thatbindstogether Dynamics CRM web services and Dynamics ERP products • It canintegrate Dynamics CRM 2011 with: • Dynamics NAV 2009 R2 • Dynamics AX 2009 SP1 / 2012 • Dynamics GP 10.0 / 2010 • Dynamics SL 2011 SP1
TECHNICAL perspective A toolcomprised of a Connector and separateadaptersused to identifysource and target systems A platform thatcomes with somebaselineintegrations out-of-the-box A platform thatcan be extendedwith Dynamics Connector Adapter SDK
MicrosoftDynamics CRM 2011JavaScript Best Practices Paul Maré Microsoft EMEA and LATAM TZ