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Comping poslovna rješenja

Comping poslovna rješenja. IT ’s coming _. 10. sastanak Microsoft Dynamics Community Adriatics eXtremeCRM 2012 Berlin Trpimir Kvesić Dominik Rojković. Comping d.o.o. ORACLE Certified Advantage Partner Microsoft LAR i Gold Partner HP Preferred Partner

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Comping poslovna rješenja

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  1. Comping poslovna rješenja IT’s coming _

  2. 10. sastanak Microsoft Dynamics Community AdriaticseXtremeCRM 2012 BerlinTrpimir KvesićDominik Rojković

  3. Comping d.o.o. • ORACLE CertifiedAdvantage Partner • Microsoft LAR i Gold Partner • HP Preferred Partner • HummingbirdMasterReseller • WinternalsReseller • NovellSilverSolutionsProvider • Cisco Registered Partner • RSA SecuritySelectLevel Partner

  4. Sadržaj • Koncept konferencije • Malo o brojkama • Zašto se isplati sudjelovati? • Sales&Marketing track • Trendovi • Top 3 predavanja • Extend&Deploy track • Trendovi • Top 3 predavanja • Zaključak

  5. Koncept konferencije • Organizirana od strane partnera • Kreirana za partnere • 4 tracka: • Voditeljski (Practice Leader Summit) • Prodajno-marketinški(Sell track) • Konzultantski (Deploy track) • Razvojni (Extend track)

  6. Malo o brojkama • 470 sudionika • 233 organizacije • 3 sudionika iz Hrvatske • 41 predavač • 53 predavanja • App Chalenge – 4 tima

  7. Zašto se isplati sudjelovati? (1) • Uspostavljanje kontakata sa: • Microsoft managementom • Uspješnim partnerima s gotovim rješenjima • Partnerima iz regije • Industrijskim stručnjacima • Tehničkim ekspertima

  8. Zašto se isplati sudjelovati? (2) • Pregled • Microsoft Dynamics CRM roadmapa i zadnjih releas-a • Najboljih praksi tranzicije u cloud • Trendova • Odgovori na pitanja • Kako učiti na tuđim greškama? • Kako se natjecati/surađivati s ostalim MS Dynamics CRM partnerima? • Kako se natjecati sa Siebelom, SalesForce-om i ostalima?

  9. Zašto se isplati sudjelovati? (3) • MS Dynamics besplatni voucheri za prvih 200 prijavljenih • Dobra i obilna klopa • Super piva na kraju svakog dana • Berlin

  10. Trendovi iz prodajno-marketinške perspektive • Mobilni CRM • Social CRM • xRM • CRM Online • CRM + Office365 + Lync + Sharepoint

  11. Top 3 predavanja Sales&Marketing track

  12. Social Intelligence 2012

  13. Solve, not Sell.

  14. Use “Social Intelligence” to win Understand the business issues, challenges Is the right time? How are you connected? Competitors – theirs and yours What meaningful problems can you solve? It’s not about having a name or email address…

  15. 92% prospects & customers never take a call or email

  16. It’s about People, not Contacts …….more INTELLIGENCE

  17. Not just for Sales • Supply Chain – Track suppliers, reduce risk • Finance – Track major customers M&A, bankruptcy • Marketing – campaigns, events, lead enrichment • Legal – Family tree, conflicts • Procurement – industry insight for RFPs • Project Management – managing subs

  18. International – Public Companies (100%)

  19. International – Private ($20M+)

  20. Craig Dewar Microsoft Corporation Microsoft Dynamics CRM “R8” CRM Anywhere

  21. Roadmap and release cadence

  22. R8: CRM Anywhere Mobility Browser Flexibility Social SQL Server 2012 Certifications Industry Templates

  23. Microsoft Dynamics CRM Mobile iPhone & iPad Blackberry Android Win Phone 7 Connects to Online or On-Prem (IFD) CRM Cloud Subscription: $30 per user per month Offline Access Multiple Languages Up to 3 devices per user

  24. Access CRM from Multiple Browsers Users can access the web client from multiple browsers Runs on multiple platforms (PC/MAC/iOS) IE (Ver 7.x+) Win 7/Vista/XP Chrome (Ver 13.x) Win 7/Vista/XP Firefox (Ver 6+) Win 7/Vista/XP MAC OS-X iOS 5.x Safari (Ver 5.1.1+) MAC OS-X iPad 2 (iOS 5.x)

  25. Activity Feed Enhancements Runs Online and On-Prem Like/Unlike Builds on the foundation in R7 Enhanced Filtering Filter on record views Updated Mobile Activity Feeds App for WP7.5 Filter based on types of records I follow Filter mentions of @me

  26. Demonstrating Industry Community Supported (Forums) Components: data model, dashboards, workflows and sample data Relevant, basic end to end illustration of vertical processes Published on Dynamics Marketplace as Microsoft Dynamics Labs Non-Profit Wealth Management Health Plan Sales

  27. Harnessing SQL Server 2012 Next Generation BI (Crescent) Significant Performance Improvements CRM Online Datacenters running SQL 2012 Enhanced SQL Server Disaster Recovery Available on marketplace as a labs solution Reports are Filterable and offer animation Pre-defined Power View (Crescent) Reports Pre-defined Power Pivot Models

  28. Power View

  29. Certifying Microsoft Dynamics CRM Online Safe Harbor Audit and Ratification of certifications has been ongoing Engineering completed in R7 Data Centers: ISO 27001, SAS70 Type II, SOX EU Model Clauses Business Associates Agreement Enables HIPAA Data Processing Agreement (DPA) CRM Service: ISO 27001 SSAE 16 SOC1 (Type II) SSAE SOC1 Type II

  30. Vanessa Kyte Partner Business Development Manager - EMEA & LATAM Help is Here!  Microsoft Field Resources Available to You

  31. Building a CRM Practice MPR & Marketplace MPN PartnerSource MSDN Partner & Customers CfMD & Marketplace Certification Showcase for Partners & Solutions Contracted Partners Agreements, Financials, Compete, Certifications 20% of Content Developers/Technical Community Architecture & Technical Guidance 20% of Content • All Partners • Recruit & Ready • Primary Entry Point: • Find/Win/Grow • 60% of Content Align with MSSP Partners managing their CRM Business SureStep framework & Resources Continually returning to MPN Experience for enablement content & guidance

  32. CRM MPN Partner Experience Overview Find out more about your opportunity, a series of resources to help partners understand what is the opportunity and what it takes to become successful with CRM. Grow your business, by leveraging our best practices, managing your business operations, ensure you claim CSA fees Win new customers, using the wide range of resources, from readiness to solution develop, to certification and preparation for Marketplace Main landing page for CRM, highlight most common tasks, new resources and the business opportunity

  33. Trendovi iz razvojno-implementatorske perspektive • BrowserFlexibility • CRM Mobile (nativeclient) • BI & SQL2012 (Crescent) • Social dodaci u CRM-u • MS Dynamics connector • Upotreba CRM DeveloperToolkit • Brži razvoj upotrebom community alata za CRM • Rješenja u oblaku (Azure) • IFD CRM Anywhere

  34. Top 3 predavanja Extend&Deploy track

  35. Software Development Lifecycle withMicrosoft Dynamics CRM Marco Amoedo Microsoft

  36. Organization vs. Solution Setup Org Setup Solution Setup One time effort for Production Scripts & Installers for automation via CRM Services Should be part of the Solution Configuration Page or Installers for automation via CRM Services

  37. Team Development and Continuous integration

  38. Ingredients #1 Solutions and Environments How to organize the solutions and organizations for each developer #2 Developer Toolkit Bringing the developer tools into the experience #3 Source Control & Automated Builds Introducing team development tools into the CRM development

  39. #1 Solutions and Environments Dev 1 Build Metadata Dev 2 • Good: one Organization per developer • Best: one server per developer

  40. Microsoft Dynamics Connector Jakub Skałbania Netwise

  41. Whatis Dynamics Connector?

  42. BUSINESS perspective An integration solution which is targeted specifically at Microsoft Dynamics to integrateDynamics CRM and Dynamics ERP products It issimple to use and provideshighlyreliable and fault tolerant business objectsintegration

  43. BUSINESS perspective A platform developed and supported by Microsoft A platform thatis „live” and canalign with business requirements Noadditionallicensingisrequired

  44. TECHNICAL perspective • A platform comprised of NT services thatbindstogether Dynamics CRM web services and Dynamics ERP products • It canintegrate Dynamics CRM 2011 with: • Dynamics NAV 2009 R2 • Dynamics AX 2009 SP1 / 2012 • Dynamics GP 10.0 / 2010 • Dynamics SL 2011 SP1

  45. TECHNICAL perspective A toolcomprised of a Connector and separateadaptersused to identifysource and target systems A platform thatcomes with somebaselineintegrations out-of-the-box A platform thatcan be extendedwith Dynamics Connector Adapter SDK

  46. Dynamics Connector Architecture

  47. Dynamics Connector architecture

  48. Dynamics Connector architecture

  49. MicrosoftDynamics CRM 2011JavaScript Best Practices Paul Maré Microsoft EMEA and LATAM TZ

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