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IT Briefing Thursday, September 20, 2007

University Technology Services. IT Briefing Thursday, September 20, 2007. IT Briefing. AGENDA FOR September 2007. Introduction & Vision Exchange & Data center Landesk & Web hosting Upgrades & Changes. Brett coryell John ellis Karen jenkins Paul petersen. UTS 2008 Vision.

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IT Briefing Thursday, September 20, 2007

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  1. University Technology Services IT Briefing Thursday, September 20, 2007

  2. IT Briefing AGENDA FOR September 2007 Introduction & Vision Exchange & Data center Landesk & Web hosting Upgrades & Changes Brett coryell John ellis Karen jenkins Paul petersen

  3. UTS 2008 Vision Brett Coryell, Deputy CIO Emory University

  4. Together we can! Improving Service Experience

  5. together we can! IMPROVING SERVICE Experience

  6. together we can! IMPROVING SERVICE EXPERIENCE

  7. working together BEING GOOD Partners

  8. work together Being GOOD partners Stewardship SUSTAINABLE COST EFFECTIVE SECURE

  9. work together Being good partners Communicate INTERNAL IT PARTNERS COMMUNITY

  10. align efforts Unify and simplify

  11. align efforts Unify and simplify Projects TIMELINESS METHODOLOGY UPDATES

  12. align efforts Unify and simplify Project portfolio • Create • Balance • Accelerate

  13. align efforts Unify and simplify

  14. align efforts Unify and simplify Services RELIABILITY SERVICE LEVEL AGREEMENTS MONITORING

  15. align efforts Unify and simplify

  16. optimize talent Helping people grow

  17. together we can! Improving service experience Be Good Partners Unify & Simplify Help People Grow

  18. ? together we can! Improving service experience Questions

  19. Exchange & data center updates John Ellis

  20. LANDesk & web hosting updates Karen Jenkins

  21. landesk training Training October 22 – 26 (~1,150/per student) in kennesaw* • Day 1 – Consoles, Agents, Inventory, Remote Control • Day 2 – Reporting, SW License Monitoring, SW Distribution • Day 3 – SW Distribution, OS Deployment • Day 4 – OS Deployment, Profile Migration, Security Suite • Day 5 – Security Suite Send email with fas # to: cts-scm@listserv.emory.edu Send email to same address with unit/school decision to implement locally or use central service

  22. web hosting Key dates Underway • Testing of beta sites • Completing infrastructure build Next steps • Pilot sites in early October • Communication, documentation -- ongoing Coming soon • Web documentation at: http://it.emory.edu/webmigration • TechTalk October 5th, time and location TBD • User migration guide

  23. web hosting Key dates Migration • First sites to go live mid-October • Phased migration • WebComm team will do initial copy for testing • Users test, modify as needed, approve migrated site

  24. Upcoming Changes from NCS Paul Petersen

  25. upgrades & changes NETWORK & COMMUNICATIONs SERVICES Border, Core, and Firewall • Firewall code Upgrade to 5.4eo6 (9/15) • Router Code Upgrade (4 routers) to 3.5.0c (9/20) • Admin Core/DMZ Firewall Migration (9/23) • Enable Multicasting on the Core and select LANs • Disable InterNAP • Enable AtlantaIX • Convert Academic & Admin Cores to OSPF NSSA • Router Code Upgrade (10 Routers) to 3.5.0c

  26. upgrades & changes NETWORK & COMMUNICATIONs SERVICES Single Voice Platform • Convert Pediatrics from Nortel to Avaya Phones Wireless • Convert Academic Wireless to NAT

  27. ? upgrades & changes Network & communications services Questions

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