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Agenda

Agenda. Introduction Sales & Marketing Support Product Overviews Go To Market & Engagement Strategy Support Framework & Policy Deployment & Training Policy Internationalisation & Multi-Language Executed as an agreement. Agenda. Introduction. Agenda. Greetings from cytrack.

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Agenda

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  1. Agenda Introduction Sales & Marketing Support Product Overviews Go To Market & Engagement Strategy Support Framework & Policy Deployment & Training Policy Internationalisation & Multi-Language Executed as an agreement

  2. Agenda Introduction Agenda

  3. Greetings from cytrack Welcome to our company CyTrack Technologies ! Customers today have choices in how they communicate and its not just the telephone that is the preference ! We now have a proliferation of dozens of new forms of communication: Internet, email, web messaging, VoIP, IM, video conferencing, social media and the list grows each day. That combined with an increasingly ‘remote’ and ‘global’ workforce, means our clients need better ways to service customers and manage staff. CyTrack Technologies develops and distributes software and solutions as a suite of modular applications for Unified Communications & Multi-Media Contact Centers with powerful Business Intelligence & Reporting tools. From simple integration of Microsoft Outlook for click and dial or telephone reporting software, to complete Call Centre Solutions with CRM integration - with traditional and IP telephony systems, our products are an enabling modular suite for partners. We solve communication problems and help our clients drive more sales and provide better service, automate and control processes and meet their legislative and reporting requirements – creating better business intelligence. This is done by enabling diverse business data and communication technologies to interoperate and deliver leading functionalities, information and services, in a form that is the most efficient and convenient to our clients. • Integrating diverse technologies • Meeting process/workflow and legislation needs • Enabling Communications in any way • Providing Business Intelligence • Driving Sales & Service levels www.cytrack.com

  4. Cytrack as a global panasonic partner There are 3 categories of PSDN Partners – Silver, Gold and Highlighted. Silver provides the basic level of accreditation. Gold partners have worked with Panasonic to ensure their products are fully integrated and tested with Panasonic solutions. A ‘Highlighted’ competency provides the greatest level of marketplace differentiation for your company, by demonstrating that your company has achieved the deepest, most consistent, best-in-class capabilities and is among the leaders within a specific Panasonic solution area. You are also eligible for additional tailored benefits, including a direct relationship with Panasonic, a variety of selling incentives, presales advisory services and premier exposure on Panasonic online marketplaces. Through working together, Panasonic and its PSDN partners focus on creating innovative solutions that drive profitability and sustain competitive advantage. CyTrack is proud to be certified at the Gold and Highlighted Panasonic Competency Achievement levels

  5. Solve Problems ! Listen to what customers say “I want to click and dial from my customer lists” “I need to automatically route my customers’ requests to the right teams to handle their requests” “I want my customers to have options in how they can communicate with us” “I need to collect and route our sales and service emails to my teams to respond to them” “I want to store details of the calls we have made into our customer databases” “I want to integrate my CRM with my telephone system” “My contact centre needs a visual representation of their statistics in real-time” “I want to see when calls are not being answered” “I want to know how many calls I am getting ” Click on the Comments to see how we solved these issues and more Click on above icons to go to detailed links on solutions “I need to record all voice conversations for audit purposes” “I must have our voice recordings encrypted”

  6. With the cytrack suite of software applications ! Highlighted Modules Add-On Modules • Modular Solution • Comprehensive • Investment Protection • Popular Solution are CyReport, CyDesk& CyQ • Additional add-ons to enhance offering : • CyRecord : Call Recording • CyCall : Outbound Contact Centre • CyLive: Interactive Voice Response • CySocial: Social Media Support • CyChat : Agent Web Chat • CySMS : Text Messaging Click on above icons to go to product pages

  7. Key Product Price Summary • US$ Euro Reseller Partner Purchase Price • CyDesk UC 5 Licenses Pak $350 • CyReport Call Accounting $310 • CyRecord ISDN2 2 Channel $1,450 • CyQ UCTeam Entry Level Call Centre $4,150 • Inc CSTA integration • Inbound Call Centre • 7 CyDesk agent licenses • 5 HMP SIP Channels • Call Accounting & Reporting • 1 x CyRecord Voice Recording license via USB • 1 x CyConsole Front Desk Operator Console Agenda

  8. Agenda Sales & Marketing Support Agenda

  9. Helping you all the way - ourPanasonic web resources http://www.cytrack.com/panasonic_marketing_resources.html Click here to access the CyTrack for Panasonic Portal

  10. Marketing Resource Page • CyTrack Marketing Resources Portal • Brochures • Sales Reference Materials • Product Reference Materials • Brochures • PowerPoint's • White Papers • YouTube Movies • Support Services References • YouTube CyTrack Overviews and Sketches • YouTube CyTrack Customer Testimonials & Case Studies • Pricing Reference • Development Resources • Technical Support • Training References • Includes Training Course Slides • Training Course Overview • Coming soon – E-Learning Portal Click here to access the CyTrack Partner Portal

  11. Helping you all the way – Quotation tool • Facilitates multiple currencies • Allows different margin scenarios • Provides recommendations on PC hardware & Telephony components • Provides product descriptions and web links for products selected • New version will have real time updates • New version will include all CyTrack deployment QA check lists and sign off forms Click here to access the CyTrack Partner Portal

  12. Agenda Product Overviews Agenda

  13. Unified communications Included CRM integrations out of the box. CyDesk also provides a free of charge API for any third party database/CRM application to be able to integrate to CyDesk CTI & Unified CommunicationsClick to Dial Screen Pops CRM Integration Drag and Drop Call Control ‘Main’ CyTrack Client – stand-alone & for call centre Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  14. Cyq -Multi-media contact centre Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  15. Cyq – Call centre Key features • Multi-Media • Call • SMS • Email • Fax • Twitter • Facebook • Web Chat • Web Call-back • Call back in queue • UC Desktop Agent interface • Drag & Drop • SMS • CRM Integration • Personal Agent Queues – self select log in/out • V2 Mar ‘12 • IM • Video Conferencing • Desktop Share • Personal Statistics Real Time • Tear-off Panels – Self Configure Views • Personal ‘What's Happening Today’ Log • Microsoft Office environment integration • Full IP Contact Centre Suite • Multi-Media & Social Networking • Business Intelligence Reporting • Skills Based Routing • Real-Time Configurable Dashboards • Unlimited queues • Remote & Multi-Site Support • Powerful Add-Ons • Call-back in Q (Virtual Hold) • Web Call-back • Email, Voicemail & Fax queuing • SMS Gateway • Voice Recording • IVR • Tele-Marketing (Outbound CC) • Web Chat Click here to access the CyTrack Partner Portal

  16. Cyq – Multi-Media Modules Call-back in Q Callers in the Queue need no longer wait - callers can be presented with an option to leave their details and a voice message and maintain their position in the queue. CyQ will present a call-back action to designated agents with the caller details and also the voice message left, by any administrator set priority or schedule. Web Call-Back CyQ Administrators can setup Web Call-Back buttons or hyperlinks on their web site or emails which callers can then click and enter their details including a text message. CyQ will then enter the caller into a queue and present a call-back action to designated agents with the call-back details and text message left, queue name and a hyperlink button to pop the web page that the caller was looking at when they booked the call-back. The CyQ administrator can provide options for the caller to select specific queues to be entered to - such as sales service or accounts etc. or products groups as you wish to option, then call-backs can be assigned by any set priority or schedule. Email, Voice and Fax Queuing to the Contact Centre Agents CyQ Administrators can setup designated emails, voice mails and also fax servers that support POP, IMAP & SMTP to then be routed into a Queue for designated CyQ agents. The emails/faxes are treated just as a caller in a queue and will be routed to the next available agent. Options can be set so that Agents with an email/fax task can be set to busy so they don't take calls or be available at all times for both. With all of the above, Agents can catagorise the tasks completed by administrator assigned lists so that results and totals can be provided in real-time statistics to the wallboard and for review in historical reporting. The CyQ Real-Time Dashboard screens and also historical reports log and present traffic and statistical details for Email, Voice and Fax queues tasks and performance just the same as live calls in the system features. Click here to access the CyTrack Partner Portal

  17. CyqUCTeam -sme contact centre & uc Entry Level Call CentreInc CSTA integration Inbound Call Centre 7 CyDesk agent licenses (max) 4 HMP SIP Channels (max) Call Accounting & Reporting 1 x CyRecord Voice Recording license via USB 1 x CyConsole Front Desk Operator Console Upgrade path to full Multi-Media Contact Centre Click here to access the CyTrack Partner Portal

  18. Cyreport – Business intelligence Dashboard Business Intelligence Dashboard & Service Alert Management Click here for a movie overview Click here to access the CyTrack Partner Portal

  19. Cyreport – Business intelligence & reporting Web Based Email of Reports Scheduling Integration with Voice Recording Integration with CRM/Databases Budgeting & Cost Control Management Business Intelligence Dashboard Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  20. Cysocial – Social media call centre integration Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  21. Cyrecord – Encryption for voice recording as standard Recordings are logged on disk using the AES encryption standard. This is the Advanced Encryption Standard, which has been adopted by the US government as their recommended standard in 2002. We use Microsoft’s own implementation in .NET. Voice Recording Solution MP3 or Wav formatCRM integrationBusiness Rules Processing & File Naming USB – Single Desktop Connection Premier – Analogue or Digital Connection Premier – BRI, PRI or SIP Connection Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  22. Cylive - Intelligent ivr & business workflow IVR Designer Tool Integration to CyTrack Call Centre Customer database or CRM integration SQL Database architecture Click here for more information Click here to access the CyTrack Partner Portal

  23. Cycall - Tele-Marketing & Outbound Call Management Advanced Multi-Media modular outbound Call Centre solutionPreview, Progressive, Pre-Emptive, Adaptive & Outcall modesCRM integration Configurable business rules processing Preview, Progressive & Pre-Emptive Auto Dialling options SMS & Web call-back Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

  24. Cysms – SMS Messaging integration SMS Manageradds SMS functionality to most CyTrack modules E.g. SMS in Queue, SMS Broadcast, SMS desktopRuns as a service Click here for more information Click here to access the CyTrack Partner Portal

  25. CychatWeb chat online service Web Chat Customer Service Integrates with CyDesk and CyQ Transfer Transcript functions Skills routing Simple to use Click here for more information Click here to access the CyTrack Partner Portal

  26. CyCONSOLE – UC for front desk operators Front Desk & Operator Console Multi-Call HandlingMessage CentreCRM Integration Call Centre Integration Click here for more information Click here for a movie overview Click here to access the CyTrack Partner Portal

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