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Chapter 8

Chapter 8. Foundations of Interpersonal Communication. Interpersonal Climate. The overall feeling between people that arises largely out of the ways people communicate with each other. Self-disclosure.

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Chapter 8

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  1. Chapter 8 Foundations of Interpersonal Communication

  2. Interpersonal Climate • The overall feeling between people that arises largely out of the ways people communicate with each other

  3. Self-disclosure • Revealing personal information about ourselves that others are unlikely to discover on their own

  4. The Johari Window

  5. Self-disclosure and Closeness • Should take place gradually and with caution • Disclosures are more frequent early in relationships • Fosters trust and comfort • When closeness declines, so do disclosures

  6. Levels of Confirmation and Disconfirmation • Recognition • Acknowledgment • Endorsement

  7. Defensive evaluation certainty strategy control neutrality superiority Supportive description provisionalism spontaneity problem orientation empathy equality Defensive and Supportive Climates

  8. Evaluation judgments, value terms “You” language “This report is poorly done.” Description describe behavior without judgment “I” language “This report doesn’t include background information.” Evaluation versus Description

  9. Certainty absolute, dogmatic ethnocentrism “You’re making a big mistake by purchasing that boat.” Provisionalism tentativeness open to other points of view “Perhaps you should look a little more before you settle for a boat that expensive.” Certainty versus Provisionalism

  10. Strategy pre-planned goal, hidden agenda manipulation “Remember when I helped you with your math last term?” Spontaneity open, honest, uncontrived “I really need your help with this computer glitch” Strategy versus Spontaneity

  11. Control dominance “If you come home late again, you’re grounded.” Problem orientation find answers that satisfy everyone “Is there anything you can do differently so that you get home on time?” Control versus Problem Orientation

  12. Neutrality lack of concern detached, withdrawn “I don't care what your problems are, get this job done by the end of the day.” Empathy involved seeks understanding “What difficulties would you encounter if you tried to complete this job today?” Neutrality versus Empathy

  13. Superiority “one up” attitude “Eat everything on your plate because I’m the mom and I say so.” Equality respect equivalent status “Perhaps we have a problem here; can we work it out?” Superiority versus Equality

  14. Conflict • Conflict exits when people who depend on each other have different views, interests, or goals and perceive their differences as incompatible

  15. Conflict in Relationships • Conflict may be overt or covert • overt • People express differences in a straightforward manner • covert • Partners deny or camouflage disagreement or anger and express it indirectly

  16. Conflict in Relationships(cont’d) • Conflict may be managed well or poorly • Conflicts of interest • Conflict orientation • Conflict responses • Conflict outcomes

  17. The Exit-Voice-Loyalty-Neglect Model

  18. Conflict in Relationships(cont’d) • Conflict reflects and expresses cultures and social communities • Conflict may be good for individuals and relationships

  19. Sustaining Healthy Climates • Actively use communication to shape climates • Accept and confirm others • Accept and confirm yourself • Self-disclose when appropriate • Respect diversity in relationships • closeness in dialogue • closeness in the doing

  20. Websites • Businessballs.com: The Johari Window • Interpersonal Communication Rubric • The Online Journal of Peace and Conflict Resolution • MentalHealth.net: Assertiveness Training

  21. More Websites • FAQS About Workplace Conflict • Centre for Conflict Resolution International • Communicating With and About People with Disabilities • U.S. Department of Labor, Office of Disability Employment Policy

  22. Video Cloudy Climate PLAY VIDEO

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