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Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library. It Won’t Download! Resources for Troubleshooting eBooks & eReaders July 17, 2013. It Won’t Download!. Common Problems Devices Software Formats Borrowing Limits Publisher Limits What else?.

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Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

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  1. Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

  2. It Won’t Download!Resources for TroubleshootingeBooks & eReadersJuly 17, 2013

  3. It Won’t Download! Common Problems • Devices • Software • Formats • Borrowing Limits • Publisher Limits • What else?

  4. It Won’t Download! Find the Pieces – Solve the Puzzle

  5. It Won’t Download! Device Dilemma -Identify the Device & Its Features http://www.amazon.com http://www.bn.com http://reviews.cnet.com/e-book-readers/ http://reviews.cnet.com/tablets/ -Check Compatibility http://www.overdrive.com/drc/

  6. It Won’t Download! Software Solutions • Kindle • OverDrive Media Console (APP) -Portable Device • Adobe Digital Editions -Computer • Adobe -Get an ID. Authorize.

  7. It Won’t Download! Format Formula • Open formats (no DRM)

  8. It Won’t Download! Putting it all Together http://help.overdrive.com

  9. It Won’t Download! Back to the Basics • Off and On • Unplug and Re-plug • Fully Charged • Wifi ON and Connected • Sync • Set the Clock

  10. It Won’t Download! A Step Beyond the Basics • Uninstall and Reinstall • Upgrade software • Try the Download again • Re-Authorize Adobe • Re-Register the Device • Factory Reset

  11. It Won’t Download! Troubleshooting Help • 6 pages! http://help.overdrive.com/troubleshooting • Just GOOGLE it.

  12. It Won’t Download! • Check-out Limit = 10 titles -Bookshelf • Borrowing Limit = 21 days -Settings

  13. It Won’t Download! Publisher Limits • DRM (Digital Rights Management) • 1 license = 1 user • USB Only

  14. It Won’t Download! Support and Forums • http://forums.adobe.com • www.apple.com/support • www.amazon.com/kindle-support • www.barnesandnoble.com/u/NOOK-Support

  15. It Won’t Download! The Next Generation Experience • Open in any modern browser • eBook stored in the cloud – syncs across devices • Bookmark to return to your content instantly • Chrome requires a plug-in

  16. It Won’t Download! Questions? Jennifer Hrusch jhrusch@columbuslibrary.org typealibrarian@gmail.com @typealibrarian 614-849-1284 (office) 614-625-1470 (mobile)

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