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Open Range Communications

Open Range Communications. Mansoor Iqbal Deepthi Atluri Nawaz Ikram. Project Sponsor. Mr. Chris Edwards CFO, Open Range Communications 6370 Antoine Dr. Houston, Texas 7709 1. Business Background. Established in April 2004, headquartered in Houston, TX.

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Open Range Communications

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  1. Open Range Communications Mansoor Iqbal Deepthi Atluri Nawaz Ikram

  2. Project Sponsor Mr. Chris Edwards CFO, Open Range Communications 6370 Antoine Dr. Houston, Texas 77091

  3. Business Background • Established in April 2004, headquartered in Houston, TX. • Provides 4th generation broadband wireless internet/VOiP services. • Provides services to over 20 communities across houston,TX . • Present working technical staff are 32 and non technical staff are 15 , annual revenue is about $150,000 dollars. • Provides services to customers using 4 sales channels: Door-to-door, Telesales, Websales & dealer sales channel.

  4. Business Need • Design a user friendly web site for customers and employees. • Implement a new backend system for day to day Open Range business needs. • Increasing sales and providing efficient customer service. • Tracking ORC’s modem stock movements. • Improving order, delivery and Invoice functionality for large volumes of data.

  5. Business Requirement • The system should allow new users to register, create their accounts and place the order for internet/VOiP services. • Should provide functionality of complete “Order To Cash” (OTC) process in the back-end system. • Employees should be able to edit customer Information, update their billing account and send information about promotions and discounts.

  6. Business Requirement • Employees should able to maintain the inventory records for modems and installation equipments. • The existing customers should be able to place service requests , modify their information and be able to pay their bills online.

  7. Business Value Tangible Values: • Increased revenues. • Saving $20,000 dollars annually due to online marketing and discounts. • Increased employee/system performance there by saving 3500 man hours annually to ORC. • Increase in annual revenues as45%of it is coming directly from online sales.

  8. Business Value Intangible value: • Increased customer’s loyalty to ORC. • Improved customer satisfaction due to increased efficiency and faster service provided. • Automate the entire ORC business operations there by increasing the productivity and stream- lining the business processes. • Employee satisfaction and performance due to ease of new system usage. • Provides faster internet/VOiPservice to customers

  9. Constraints/Issues: • The new system should be ready by December 1st 2010. • Data migration from the current system to new system is a nightmare!! • Budget for implementing the new system should not exceed $100,000 dollars. • Business users cannot dedicate 100% of their time to the project.

  10. Conclusion • Comments • Thoughts • Suggestions

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