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Oracle WebCenter Content Save Time and Money with Content-Enabled Applications

Oracle WebCenter Content Save Time and Money with Content-Enabled Applications. Jon Huang Director of Product Management Oracle WebCenter July 2013.

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Oracle WebCenter Content Save Time and Money with Content-Enabled Applications

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  1. Oracle WebCenter ContentSave Time and Money with Content-Enabled Applications Jon Huang Director of Product Management Oracle WebCenter July 2013

  2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

  3. Program Agenda • Enterprise Content Management Trends • Oracle WebCenter Content Vision & Strategy • Content Enabled Applications • Q&A

  4. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise Your Content Anywhere Mobile & Tablet Desktop ECM Collaboration Enterprise Apps Content Sharing The Always Connected User

  5. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise The Always Connected User Conducting Business in “Real Time”

  6. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise Conducting Business in “Real Time” The Always Connected User Bridging the Silo’s with Content, Social & Collaboration

  7. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise Conducting Business in “Real Time” The Always Connected User The Need for a Shared Service Bridging the Silo’s with Content, Social & Collaboration

  8. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise Conducting Business in “Real Time” The Always Connected User Bridging the Silo’s with Content, Social & Collaboration The Need for a Shared Service

  9. Enterprise Content Management TrendsConsumerization of IT Meets the Enterprise Conducting Business in “Real Time” The Always Connected User Bridging the Silo’s with Content, Social & Collaboration The Need for a Shared Service

  10. Information Management is evolving Managing Structured Content • Management of data • Powering enterprise apps • Standardization of APIs • Security & Encryption • Shared services model • Data warehousing & analytics • Master Data Management • Dedicated databases (e.g., Customer, big data, etc.) But structured content is only 20% of your overall information

  11. Information Management is evolving Unstructured Content requires similar management • Management of content • In context of enterprise apps / processes • Standardization of APIs • Security & Encryption • Content analytics • Consolidation / Shared Services • Master “Content Management” • Dedicated Repositories (Cloud vs. On-prem)

  12. Information Management is evolving Unstructured Content requires similar management • Management of content • In context of enterprise apps / processes • Standardization of APIs • Security & Encryption • Content analytics • Master “Content Management” • Dedicated Repositories (Cloud vs. On-prem) Mobile • Standardization/Shared Services ECM

  13. Program Agenda • Enterprise Content Management Trends • Oracle WebCenter Content Vision & Strategy • Content Enabled Applications • Q&A

  14. Content Strategy: The Unified System of Record • Complete, Open & Integrated Enterprise Content Mgmt 3rd Party & Oracle Enterprise& Fusion Apps WebCenter Sites WebCenter Portal Connects Content with Systems of EngagementFocus Around How People are Using Content for Exceptional Experiences Content Sync | Direct Reuse | Federation I Replication I Archive Unified System of Record for Unstructured ContentSingle Source of Truth ~ “Master Content Management”Consolidate | Cleanse | Govern | Share Certified & Pre-IntegratedEngineered Systems | Middleware | Database | Storage

  15. Content Strategy: The Always Connected User • Bringing Content to Where Users Work Mobile Web Tablets Desktop Portals & Composites E-BUSINESS SUITEPEOPLESOFTSIEBEL JD EDWARDS Within Business Processes Enterprise Applications Social

  16. Content Strategy: Bridge Business Silos in “Real Time” Optimized for Application Integration & Social tools Securemark-up& annotation to input feedback Share outside Business Applications through automated workflow notifications E-BUSINESS SUITEPEOPLESOFTSIEBEL | JD EDWARDS Conversations Discussions Consolidatesupporting documents in a virtual folder Instant Messages Activity Streams Accessdocumentsvia Business Applications Presence Recommendations Storeall business documents in a secure, centralized repository Capturepaper, electronic & fax documents via integrated scan & import Wikis Blogs Lists

  17. Content Strategy: Document Services in the CloudPut your Content to Work Everywhere! • Enable file sharing and collaboration with users outside and inside the organization • Simplify the way end users work with content – online, offline, on any device • Addresses IT concerns of management, content security and compliance • Provide pre-built application integrations to drive collaborative, in-context value Updated File Listing mockup coming

  18. Content Strategy: Solutions for the Mobile Worker • Engaging the Mobile Worker with Richer Mobile Experiences • Deliver knowledge-worker focused mobile apps & Solutions • Example: iOS/Andriod apps, Content Synchronization • Provide business process-centric solutions • Example: Mobile Capture • Expand usage via Mobile SDKs Enable users to do there job faster & easier using THEIR device of choice

  19. Program Agenda • Enterprise Content Management Trends • Oracle WebCenter Content Vision & Strategy • Content Enabled Applications • Q&A

  20. SERVICE MARKETING • LEGAL • FINANCE HR The Content-Driven Enterprise • Today’s Business Processes are Content-Intensive • Promotional Campaigns • Event Coordination • Media Outreach • Account Opening • Service Request Resolution • M&A • Discovery • Compliance • Accounts Payable • Accounts Receivables • Expense Management • Employee Recruitment • Employee Onboarding • Benefit Enrollment

  21. Is Content Slowing Down Your Business? • The Cost of Content-Disabled Applications REVIEW, REVISE,APPROVE SEND TO OTHER PARTIES ENTER DATA INTO APPLICATION RETURN TO ORIGINATOR FINALIZE IN APPLICATION SHIP, OPEN, PREP, SORT ~80% of information is unstructured ~40%of transactions are still paper-based ~30% of people’s time is spent searching for relevant information

  22. Application Content Silos Are Everywhere ~40% of IT budgets are spent on integration ~25% have 15+ file repositories • The Costs of a Content-Disabled Infrastructure BACK-OFFICE OTHER • Finance MS Sharepoint • SCM Industry Apps Custom Apps • HR Sales / Marketing Service FRONT-OFFICE

  23. Contracts Employee Records Invoices Content Management for Applications • Centralized, Integrated Platform for All Enterprise Content Business Applications Industry & Custom Applications Portals & Websites Service Agreements Web Content Images Receipts Sales Orders Office Docs Document Mgmt. | WCM | BPM Capture | Imaging | Records Mgmt.

  24. 1 1 2 2 3 3 Content Management for Applications • Bridging Gaps Between People & Processes SCAN / IMPORT DOCS & EXTRACT DATA ACCESS WITHIN APPLICATION CONTEXT FINALIZE PROCESS WITHIN APP WORKFLOW-DRIVEN REVIEW / EDIT / APPROVALS INSIDE & OUTSIDE APP • Decrease process time & costs • Increase user productivity • Strengthen visibility & controls

  25. Content Management for Applications • Key Benefits Accelerate business operations 1 Increase worker & team productivity 2 Better process insight & controls 3 Reduce IT overhead & integration costs 4 Reduce paper storage & shipping costs 5

  26. x x x Not All Integrations Are The Same x • Point Solutions Fall Short Financials IT HCM CRM Industry App • HW & SW Costs • Upgrade Costs • Labor Costs • Integration Costs • Siloed • Proprietary • Customized

  27. Oracle Content Management for Applications • One Platform Content Enables All Applications Financials IT HCM Industry App CRM • Lower Cost • Less Complexity • Future-ready • Integrated • Open • Strategic

  28. E-Business Suite Adapter for WebCenter • Example: Easy Access to Work Order Attachments

  29. E-Business Suite Adapter for WebCenter • Example: Easy Access to PO Attachments

  30. E-Business Suite Adapter for WebCenter • Example: Invoice Processing Automation

  31. PeopleSoft Adapter for WebCenter • Example: Easy Access to HR Attachments

  32. PeopleSoft Adapter for WebCenter • Example: Invoice Processing Automation

  33. SYSTIME JD Edwards Adapter for WebCenter • Example: Easy access to supplier documents

  34. SYSTIME JD Edwards Adapter for WebCenter • Example: Invoice Processing Automation

  35. Siebel Adapter for WebCenter • Example: Easy access to customer files Return Policy Network Diagram Complaint Response Letter Customer Purchase Agreement Maintenance Schedule

  36. Oracle WebCenter Content • Solutions and Infrastructure • Enterprise & Apps Imaging • Apps Imaging • Improved Capture • BPM Support • Solutions • Content+BPM • A/P • Claims • HR and others • Infrastructure • Admin UI • Integrated RM • Search • Mgmt & Auditing

  37. Oracle WebCenter ContentOptimize Information Access with Content Management • Foundation for Business Solutions • Fits the way users’ work • Pre-integrated with Microsoft and Oracle applications • Enterprise Scalable Infrastructure • Low cost of ownership • Effective standardization • Strategic • Complete, Open, & Integrated • Integral to next generation of Oracle Apps • Industry leader in ECM

  38. About the CustomerRabobank Group Rabobank Group ranks among the world’s 25 largest financial institutions Headquartered in Utrecht, Netherlands 58,000+ Employees (FTEs), ~30,000 in Local Bank Branches 1.6 € billion annual net profit Best known for being Close to the Customer Rabobank Group offers: Retail and wholesale banking, asset management, leasing and real estate services, with emphasis on providing a comprehensive package of financial services in the Netherlands Internationally the Rabobank Group is focused on the food and agricultural sector

  39. The Business CaseWhy a Content platform? Provide digital document archive that delivers fast and easy accessibility to customer documents Replace non-performant and siloed Siebel Files System Phase out 50+ local docman systems Reduce cost of paper archive Provide easy on-ramp from paper to digital Enable multi-channel document delivery to customers Hardcopy Email Internet Banking

  40. The Solution WebCenter UCM – EKD (Electronic Client Dossier) deployed on centralized infrastructure Siebel Adapter for WebCenter deployed on UCM and Siebel infrastructure Oracle Document Capture, Oracle Distributed Document Capture deployed on centralized infrastructure ODC used for centralized processing of ODDC requests ODDC used by local branches and for centralized scanning

  41. The Content Numbers 40+ million documents 50 million revisions 30,000-50,000 new documents per day on average 170,000 new documents per day on peak 350 Gigabyte added each week 23 Terabyte stored at this time 30,000 named users 20,000 concurrent users per day 200,000 Siebel Adapter iFrame hits per day (6-7/sec avg/8hr day)

  42. Q&A Oracle WebCenter blog:http://blogs.oracle.com/webcenter Oracle WebCenter Homepage:http://oracle.com/webcenter Oracle WebCenter Newsletter:http://oracle.com/newsletters Twitter: http://twitter.com/oraclewebcenter Facebook: http://facebook.com/webcenter LinkedIn: http://linkd.in/ORCL_Social

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