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Sinkholes, floods and bin collections A Twitter tale

Sinkholes, floods and bin collections A Twitter tale. Angela Jariwala Web Services Manager (maternity cover). The district of Wycombe (it’s in Buckinghamshire). Twitter history. On Twitter since May 2009 One communications officer tweeting Moderate activity August 2012, 2140 followers.

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Sinkholes, floods and bin collections A Twitter tale

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  1. Sinkholes, floods and bin collections A Twitter tale Angela Jariwala Web Services Manager (maternity cover)

  2. The district of Wycombe(it’s in Buckinghamshire)

  3. Twitter history • On Twitter since May 2009 • One communications officer tweeting • Moderate activity • August 2012, 2140 followers

  4. The week before

  5. Last week

  6. October 2013

  7. What’s the best way to use social media?

  8. What really works for us?

  9. Team workingBreaking down barriers We do it by: • Twitter roster • Coordinating responses from services • Complementing customer service • Directing residents to the right place • One face of Wycombe District Council Place your picture here

  10. Waste and recyclingmissed bin collection

  11. Pot holehandled by Bucks CC

  12. Floodsdaily update on the website

  13. What is social media for Wycombe? • Successful • Organic • Communication • Increases • Audience • Levels

  14. Residents satisfaction = #  LOL

  15. #pissoff

  16. Electoral registrationa form reminder

  17. This week… We have: • Nearly 4,000 followers • Increase in conversations • Reassurance for residents that we’re listening to them • Integrated working practices

  18. Thank you Angela Jariwala Web Services Manager (maternity cover) Tel 01494 421659 Email angela.jariwala@wycombe.gov.uk www.wycombe.gov.uk Twitter@wycombedc

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