Understanding Herzberg's Two-Factor Theory: Job Satisfaction and Performance

1. Unit 2 - Leading Lesson 3 – Job Saticfaction

2. Job satisfaction • Job satisfaction is the sense of fulfillment and pride felt by people who enjoy their work and do it well.

3. Herzberg and the Two-Factor Theory • In 1959, Frederick Herzberg concluded that job satisfaction and job dissatisfaction are independent factors. His research found that certain factors in the workplace cause job satisfaction, while a separate set of factors cause dissatisfaction. • ***Video*** https://download.elearningontario.ca/repository/1236810000/BOH4MPU02/BOH4MPU02A03/content.html

4. Herzberg’s two factors are: • (1) motivators/satisfiers which are sources of job satisfaction such as recognition, responsibility, meaningful and interesting work, opportunities for advancement, and personal growth. • (2) hygienefactors which are sources of job dissatisfaction such as working conditions, relationships with co-workers, policies, supervisor behaviour, job security, wages, and benefits.

5. Herzberg’s two factors are: • Ensuring that the hygiene factors in a job are all positive is an important first step, but it will not result in people feeling fulfilled or satisfied. In order to experience job satisfaction, they need to experience the motivator factors.

6. Job Performance • Consider these “words of wisdom” from Homer Simpson of Matt Groening’s The Simpsons. • Lisa, if you don't like your job you don't strike; you just go in every day and do it really half-assed. That's the American way. -Homer Simpson

7. Job Performance • An absence of job satisfaction can lead to poor motivation, poor job performance, stress, absenteeism, and high turnover. When the managers of organizations are able to provide employees with high motivators and positive hygiene factors, the result will be job satisfaction and high job performance.

8. Organizational Commitment • Ideally, job satisfaction will also lead to organizational commitment. • If employees feel loyal and committed to the business for which they are working, they may be willing to tolerate temporary dissatisfaction with a particular job or task due to high satisfaction with the organization as a whole.

9. Organizational Commitment • However, if dissatisfaction spreads to the organization itself, the employee is more likely to quit.

10. Check Your Understanding • The person who developed the Two-Factor Theory of job satisfaction is _____________. • Frederick Herzberg • Henry Mintzberg • Elton Mayo • Frederick W. Taylor

11. Check Your Understanding • The correct answer is a) Frederick Herzberg.

12. Check Your Understanding • All of the following are “hygiene factors” in the Two Factor Theory, except one. Which one is not a hygiene factor? • working conditions • supervisor behaviour • wages and benefits • opportunities for advancement

13. Check Your Understanding • The correct answer is d) opportunities for advancement.

14. Check Your Understanding • All of the following are “motivator factors” in the Two Factor Theory, except one.  Which one is not a motivator factor? • recognition • responsibility • salary • opportunities for personal growth

15. Check Your Understanding • The correct answer is c) salary.