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CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1

CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1. CallPilot 100 Norstar VoiceMail / ACD. CallPilot 150 Norstar VoiceMail / ACD. CallPilot 100 M1 VoiceMail. CallPilot 150 M1 VoiceMail. CallPilot 100/150 Overview. What is it?

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CallPilot 100 & CallPilot 150 Voice Messaging Solutions for Norstar and Meridian 1

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  1. CallPilot 100 & CallPilot 150Voice Messaging Solutionsfor Norstar and Meridian 1

  2. CallPilot 100 Norstar VoiceMail / ACD CallPilot 150 Norstar VoiceMail / ACD CallPilot 100 M1 VoiceMail CallPilot 150 M1 VoiceMail CallPilot 100/150 Overview • What is it? • Cross-Platform Voice Messaging solution for both Norstar and Meridian 1 • Release 1.00: Compatibility with all Norstar switches DR5 and later • DR5 working issue 11.07 for Norstar 8x24 • DR5 working issue 4.08 for Norstar 6x16 • Release 1.01: Meridian version added: Meridian 1 Option 11C , Meridian 1 Option 11C Mini (X11 Rls. 22 or greater) • Two Level Platform • CallPilot 100 : CallPilot 100 Norstar; CallPilot 100 Meridian 1 • CallPilot 150 : CallPilot 150 Norstar, CallPilot 150 Meridian 1 • Why? • Extends CallPilot user interfaces to the small and medium business customer • Next Generation replacement for Norstar Flash Voice Mail • Provides an alternative to Norstar Voice Mail, Meridian Mail Mini and Meridian Mail Enhanced Card Option • Global Strategy

  3. CallPilot 100/150 Product Description CallPilot 100 & CallPilot 150 Norstar Version TCM • Integration with all Norstar Switches DR5 and later, Meridian 1 Option 11, Option 11C Mini • CallPilot 100 • 4 ports / 6 hours (non-expandable) • 10 - 40 mailboxes • Auto Attendant • Custom Call Routing • Clarify Basic Call Center (Norstar only) • CallPilot 150 • 8 ports / 16 hours (expandable to 40 hours) • 20 - 100 mailboxes • Automated Attendant • Custom Call Routing • CallPilot Unified Messaging • Digital Networking (VPIM, AMIS) • Clarify Call Center: Basic and Professional (Norstar only) MICS TCM CICS CallPilot 100 & CallPilot 150 Meridian 1 Version TCM Option 11C TCM Option 11C Mini • CallPilot connects via TCM to: • Norstar Modular Integrated Communications System • Norstar Compact Integrated Communications System • Meridian 1 Option 11C • Meridian 1 Option 11C Mini

  4. Small/Medium Business Stand-Alone Dual Platform Overview • CallPilot 100 • 4 ports / 6 hours storage (non-expandable) • Limited scalability (10 - 40 mailboxes via keycode) • Integrated Automated Attendant / Custom Call Routing • Co-Resident Voicemail or Clarify Call Center Basic Option* • Customer chooses activation of either Voicemail or Clarify Call Center Basic * • Voicemail option activates 10 mailboxes (upgradeable to 40 mailboxes) • Call Center option activates 4 Agents / 2 Queues (upgradeable to 10 agents / 2 Queues) * Call Center Applications for Norstar Only Call Pilot 100 – Price Sensitive, Limited Scalability and Applications

  5. Enterprise Outlet or Branch Dual Platform Overview • CallPilot 150 • 8 ports / 16 hours storage (expandable to 40 hours) • Scalability: 20-100 mailbox offerings • Integrated Automated Attendant / Custom Call Routing • Co-Resident Voicemail or Clarify Call Center Basic Option* • Customer chooses activation of either Voicemail or Clarify Call Center Basic* • Voicemail option activates 20 mailboxes (upgradeable to 100 mailboxes) • Call Center option activates 10 Agents / 2 Queues (upgradeable to Clarify Call Center Professional) • Enhanced Application Options (Keycode activated) • CallPilot Unified Messaging • CallPilot VPIM/AMIS Networking • Clarify Call Center Professional* *Call Center Applications for Norstar only Call Pilot 150 – Enhanced Scalability, Expandability and Applications

  6. Voice Mail Features • Standard Voice Mail Features • Auto answer with Personal Greeting • Broadcast Messages • Delivery Options (private,urgent,certified) • Express Messaging • Guest Mailboxes • Informational Mailboxes • Interrupt Caller Leaving a Message • Message Waiting Notification • Never Full mailboxes • Outbound transfer from Mailbox • Personal Mailboxes • Pre-recorded greetings (4) • Primary & Alternate Greetings • Record a Call • Recovery of deleted message • Remote Call Forward to Voice Mail • Reports • Timed delivery of messages • Automated Attendant Features • Call transfer-Blind & screened • Calling Name Display • Customer Call Routing (CCR) • CCR Levels (10) • CCR Trees(4) • Dial extension from CCR • External Transfer on Centrex • Flexible Business Hours • Flexible Line Rings before Answer • Greeting Tables • Multiple Operators • Remotely Record Greeting • Remotely Set Business open/closed • Reply based on CLID • Reports • Single digit menus • Touch Tone Gate • Transfer to CCR Tree • Fax answering

  7. CallPilot Unified Messagingfor CallPilot 150 • Message management tool that allows users to manage all their voice and email messages from the convenience of their multimedia equipped PC or laptop • Integrates with client email applications • MS Exchange • MS Outlook Express, MS Outlook 98, MS Outlook 2000 • Netscape 4.5 and > • MS Internet Explorer • EudoraPro • Lotus Notes • Novell Groupwise

  8. PSTN CallPilot VPIM/AMIS Networkingfor CallPilot 150 • Option that links either CallPilot 150 systems or CallPilot 150 and other voice messaging systems at different locations using Audio Messaging Interchange Specification (AMIS) and Voice Profile for Internet Mail (VPIM) • Benefits of Message Networking • Time and cost savings • Easier access to all people within the network • Network-wide efficiencies OR AMIS Networking over PSTN VPIM Networking over Internet Internet Site B Site A

  9. Basic (CallPilot 100/150) Active Agents 10 Configurable Agents 20 Agent priorities 5 Queues 2 Announcements 10 Maximum Lines 15 Routing steps Day table 6 Night table 6 Supervisor Monitor No Intelligent Routing No Supervisor Set/Login No Agent priority by queue No Forced & manual call presentation No Call Dynamic priority No Clarify Call Center Reporting Yes Professional(CallPilot 150) Active Agents 48 Configurable Agents 100 Agent priorities 5 Queues 16 Announcements 100 Maximum Lines 48 Routing steps Day table 20 Night table 20 Supervisor Monitor Yes Intelligent Routing Yes CLID/DNIS Routing Caller Input Routing Basic and Advanced Overflow Routing Supervisor Set/Login Yes Agent priority by queue Yes Forced & manual call presentation Yes Call Dynamic priority Yes Clarify Call Center Reporting Yes Clarify Basic & Professional Call CenterFeature Comparison(Norstar Version Only)

  10. CallPilot 100/150 Option Features(when CallPilot Messaging is the primary application) CallPilot 100 Add-on Options CallPilot 100 Base VoiceMail NTKC0010 1-Seat Voice Messaging NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging Mailbox Upgrades* 10 Seats Voice Messaging NTAB3107 Call Center NTAB3108 Call Center Reporting Call CenterUpgrades*** CallPilot 150 Add-on Options CallPilot 150 Base VoiceMail NTKC0010 1-Seat Voice Messaging NTKC0011 4-Seats Voice Messaging NTKC0012 8-Seats Voice Messaging NTKC0013 16-Seats Voice Messaging NTKC0014 32-Seats Voice Messaging NTKC0015 64-Seats Voice Messaging Mailbox Upgrades** NTKC0016 Max-Seats VoiceMessaging NTAB3108 Call Center Reporting NTKC0021Professional Call Center NTKC0022Prof. Call Center Upgrade NTAB3107 Call Center Call Center Options*** 20 Seats Voice Messaging NTKC0025 8-Agent Call Center NTKC0026 Max-Agent Call Center NTKC0023 1-Agent Call Center NTKC0024 4-Agent Call Center NTAB3118 1-Seat Unified Messaging NTAB4071 4-Seats Unified Messaging NTAB4072 8-Seats Unified Messaging NTKC0007 16-Seats Unified Messaging NTKC0008 32-Seats Unified Messaging NTKC0009 64-Seats Unified Messaging UnifiedMessaging** NTAB4073 Max-Seat Unified Messaging NTKC0001 VPIM/AMIS Networking NetworkingOption * 40 Mailbox Maximum ** 100 Mailbox Maximum *** Norstar only

  11. WEB Keycode Retrieval System (KRS) Keycode Retrieval System Keycode Retrieval Options End-User Customer Site Distributor Site Nortel 1. • Installer/technician from site accesses Web KRS • Installer/technician inputs platform ID and authorization code(s). • KRS generates and returns keycode(s) . 2. • Installer/technician calls to office/TAC • TAC accesses KRS, inputs platform ID and authorization codes • KRS generates and returns keycode(s). • TAC provides keycode(s) to tech for input.

  12. Try & Buy Keycodes • these features free for 60 days: • CallPilot Voicemail on your Clarify Call Center • NTKC0068 • Clarify Call Center on your CallPilot VoiceMail • NTKC0069 • CallPilot Unified Messaging Unlimited • NTKC0033 • CallPilot Fax Suite • NTKC0034 • CallPilot VPIM/AMIS Networking • NTKC0027 • It easy! Get your Try & Buy keycode from KRS • using your browser Try these features free for 60 days CallPilot voicemail on your Clarify Call Center NTKC0068 Clarify Call Center on your CallPilot VoiceMail NTKC0069 CallPilot Unified Messaging Unlimited NTKC0033 CallPilot VPIM/AMIS Networking NTKC0027 It’s easy! Get your Try & Buy Keycode from KRS Using your browser

  13. CallPilot Platform Migration Strategy Two distinct platforms with clear market positioning without migration between platforms • CallPilot 150 • 20-100 mailbox expansion • 8 ports, 16 hours (storage expandable) • AA/CCR • Clarify Basic and/or Professional Call Center* • CallPilot Unified Messaging, Digital Networking (VPIM/AMIS) • CallPilot100 • 10-40 mailbox expansion • 4 ports, 6 hours (fixed) • AA/CCR • Clarify Basic Call Center* Migration between Norstar and M1 versions will be available via software upgrade • CallPilot100/150 • Meridian 1 Version • CallPilot100/150 • Norstar Version *Norstar Only

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