24 weeks: Jan 1 – Jun 15

1. IT Services Transition Program High-level Program Workplan (Draft Work-in-Progress for 1/26 Transition Team Discussion Purposes Only – v2) 24 weeks: Jan 1 – Jun 15 WK1 1/3-7 WK21/10-14 WK31/18-21 WK41/24-28 WK51/31-2/4 WK62/7-2/11 WK72/14-18 WK82/22-25 WK92/28-3/4 WK103/7-11 WK113/14-18 WK123/21-25 WK133/28-4/1 WK144/4-8 WK154/11-15 WK164/18-22 WK174/25-29 WK185/2-6 WK195/9-13 WK205/16-20 WK215/23-27 WK225/31-6/3 WK236/6-10 WK246/13-17 Program Area Key Outputs • New IT Organization Name and Structure, including New Mission Statement, Vision, Values, Branding I. Org Design(Steering Comm, Transition Team) • Draft new IT org mission, vision, and values Draft, conduct reviews, finalize new mission and vision Draft, conduct reviews, finalize new org values Draft, review, finalize, initiate Implementation Plan Plan + announce contest Hold contest, vote on finalists Rvw, announce winner Rollout new name • Develop new IT org name • Develop new org branding Develop strategy Review + finalize Draft + finalize designs Rollout + propagate • Design new org structure Draft prelim structure Exec reviews Refine, comms Define svc area ldrshp Conduct search + hire service area leaders Onboard new service area leaders Develop detailed org designs, conduct executive reviews + finalize WK1 1/3-7 WK21/10-14 WK31/18-21 WK41/24-28 WK51/31-2/4 WK62/7-2/11 WK72/14-18 WK82/22-25 WK92/28-3/4 WK103/7-11 WK113/14-18 WK123/21-25 WK133/28-4/1 WK144/4-8 WK154/11-15 WK164/18-22 WK174/25-29 WK185/2-6 WK195/9-13 WK205/16-20 WK215/23-27 WK225/31-6/3 WK236/6-10 WK246/13-17 II. Service Delivery(5 Working Groups) • New IT Service Catalog • Basic Interim Transition Process(es) to ensure seamless service delivery • Identify + define customers’ service needs Brainstorm customr svc needs Prep for Round 1 (R1) customer input Analy, prioritize + incorp R1 input Prep for + Test Svc Cat “v1.0” w/ Custmr FocusGrps Analyz + synthe-size results Advisor reviews Joint Co-chair + PM reviews Steer Comm reviews Incorp Steer Comm fdbck • Identify, define, categorize, + refine services Brainstorm potential IT services Review and refine prioritized services;Research leading practices • Design, build, test, + launch new service catalog Design Svc Catalog IA + ‘Look & Feel’; Steer Comm reviews Build Svc Catalog “v1.0” Refine build Dev comms Co-chair/PM prep Draft 12-mo. Implementation Plan Review + refine drafts Integrate plans Reviews + comms • Plan for transition • New IT Funding Model Framework • Common Job Families + Fcns • Sustainable Communications Strategy + Tools • Implementation Plans for all of the above WK1 1/3-7 WK21/10-14 WK31/18-21 WK41/24-28 WK51/31-2/4 WK62/7-2/11 WK72/14-18 WK82/22-25 WK92/28-3/4 WK103/7-11 WK113/14-18 WK123/21-25 WK133/28-4/1 WK144/4-8 WK154/11-15 WK164/18-22 WK174/25-29 WK185/2-6 WK195/9-13 WK205/16-20 WK215/23-27 WK225/31-6/3 WK236/6-10 WK246/13-17 III. Foundational Support(3 Working Groups) Dev WG goals + model guiding principles Research; Dev funding options + criteria Advisor + SteerComm reviews; Incorp fdbck Draft 12-mo Implementation Plan + Exec Summary Dev “case studies” to test each option; Collab w/ Svc Deliv WG \Co-chairs + PMs; Refine options + criteria as needed Design new funding model framework and supporting process(es) • IT Finance Submit + pre-sent plan Dev WG goals + guiding principles Research + review industry leading practices; Establish “job families” + “functions” Develop proc + decision crit for wrkforce transitns • IT HR Develop 12-mo Implementation Plan, incl. key stakeholder review + Exec Summary Comms / present Proc + Plan Dev framework + process for Workforce Inventory; Populate + validate data; Rationalize against New Svc Catalog Key Details Under Devlpmt • Program Communications (Comms) iSite up; All-staff memo Town Hall 1 of 3 Town Hall 2 of 3 Town Hall 3 of 3 FAQs