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ONE STEP EUROPE 2011 French Tools of The e-Administration

ONE STEP EUROPE 2011 French Tools of The e-Administration. Renewing and Enhancing the link between citizens and Administration. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011. At the beginning ….

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ONE STEP EUROPE 2011 French Tools of The e-Administration

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  1. ONE STEP EUROPE 2011 French Tools of The e-Administration Renewing and Enhancing the link between citizens and Administration ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  2. At the beginning … ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  3. Missions and organization • An opened virtual administrative ticket office opened 24h/24 ; • An electronic front office of the administration; it allows to direct effectively the citizens to the good service ; • A messaging system : it is also the possibility to directly ask questions to administrators ; • A database of address and phone numbers of the local public utilities (city halls, prefectures, hospitals) ; • An access for the partially-sighted persons ; • A great success in France. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  4. Perspectives of development ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  5. Perspectives of development • An easy way to realize and to follow-up procedures ; • An unique password for all the administrative accounts ; • A space of secured storage for documents ; • Personalized information on the rights and the procedures of the citizens ; • Rewarded by the Trophies of the actors of the digital economy. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  6. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  7. A participatory website to collect suggestions of citizens • The suggestion box of the users of the administration; • The first participatory website to listen the public services users; • A productive collaboration : more than 1 100 propositions ; • Consulting citizens on all "events of life" which rhythm their relations with the administration ; • A new way to integrate the citizen voice in the filters of the Public Administration ; ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  8. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  9. A portal of applications for mobile phones ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  10. Objectives and Interest • To create services facilitating the everyday life of all the citizens ; • To group together 68 applications in different domains (the law, the culture, the education, the employment, the consumption, the handicap, the health, the local life, the tourism, etc.); • All applications share 4 essential characteristics : they serve the general interest, they are free for the users, accessible and user-friendly for new users ; • Success of applications across French borders. ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  11. All Bikes Now ! ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  12. Perspectives • 3 to 5 million persons are regulars users. Young and urban citizens but this tool is really appreciated by seniors and new internet users ; • French administration develops the first European Portal of free services to the citizens on mobile phone, ProximaMobile.eu; • The opening of the labelling campaign. Services awarded the label of approval will be able to join the portal and use the Proxima Mobile brand ; • Proxima Mobile portal is also intended as a forum for dialogue between citizens and the mobile Internet world ; ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  13. GEOLOCALIZATION OF RISKS PROJECT ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

  14. MON ENVIRONNEMENT PUBLIC The Administration of tomorrow has to be : GLOBAL ERGONOMIC INTERACTIVE CLOSE MODERN ADAPTED INNOVATIVE SIMPLE EFFICIENT ATTRACTIVE EVOLUTIVE FONCTIONAL ONE STOP EUROPE - Charlotte Boutboul - Ecole Nationale d’Administration MGR - 04.15.2011

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