Roaming Public Wifi System

1. Roaming Public Wifi System Wifi Hotspots & Internet Management Systems 19th May 2013

2. Why Choose Time Out Internet • FLEXIBILITY! Time Out Internet own the Intellectual Property, therefore changes, updates, enhancements and technology advancements can be deployed, quickly, easily and at no cost to our clients keeping them at the forefront of technology and meeting their business requirements. • Time Out Internet is an Internet Management System that allows you to manage TEST MODEL patrons giving them a time and/or data quota for your Internet network – wireless and/or cabled. • Time Out Internet is easy to use, cost effective and feature packed. It gives businesses a multitude of options to manage their Internet offering to customers depending on how their business is structured and what they require. • Time Out Internet works perfectly for multiple users sharing the same internet network and adds another level of security for you to track the identity of your users. • Time Out Internet is an innovative and contemporary Internet Management Systems company that has a reputation of excellence through their professional approach to implementation of projects of all sizes. • Time Out Internet is experienced in working with clients of all sizes. From small offices/shops to large businesses, Time Out Internet proudly delivers first class technology solutions and support no matter the size of the organisation.

3. Time Out Internet Allows you to: • Identify who is using your internet. Avoid being accountable for inappropriate website access and piracy issues and comply to data retention obligations • Customise the client log in screen to show your web site or a special on offer or even sell the space as advertising to get a return on your investment. • Multiple users or multiple devices (5) can access the Internet with the one login. No need for a username and password for every device or user. • Set data and time limits ensuring that network resources are allocated accordingly and users can only access the Internet during the time allocated and only use the amount of data allocated. • Pre-print Vouchers for your clients allowing you to offer free or paid secure internet. • Monitor bandwidth usage for every user and control their upload/download speeds. • PayPal billing system built in so clients can purchase their own internet access 24/7 without your interaction and the money goes into your businesses PayPal account. • Add an extra layer of security to your internet network • Easily offer free wifi via a roaming wifi interface where customers can enter their mobile phone number and email address into a browser and sign up within seconds to receive their unique username and password.

4. Time Out InternetFlexi Gateway Controller Time Out Internet Flexi Gateway Controller comes with gigabit LAN/WAN ports. It is a fast and effective solution that allows the flexibility of clients to utilise a cabled Internet environment or wireless internet environment. Custom built by Time Out Internet specifically for the commercial delivery of wireless and cabled internet businesses and offers security and manageability to Internet networks.

5. Time Out Internet Commercial Use Routers & Wireless Access Points Time Out Internet Commercial Use Routers & Wireless Access Points allow youthe flexibility to connect devices wirelessly to the Internet whilst in a public area. Eg: park, sports stadium They are a robust, commercial router, modified to work transparently with Time Out Internet Flexi Gateway Controller and as part of the Access Control Server Support are remotely monitored by Time Out Internet and can be re-booted and modified if required without interaction

6. Time Out Internet Access Control Server The Time Out InternetAccess Control Server is specially designed to support the needs of visitor based networks and ensures the restrictions put in place for open internet access are adhered to. There is great potential for exploitation of internet access without security and adequate controls. Any excess data charges created by malicious or over usage of internet downloads will be the responsibility of the business. As such this area of protection needs particular attention. The Time Out InternetAccess Control Server provides a number of customisable services including the provisioning of a login page for users.

7. Network Diagram

8. Functions Time Out Internet offers you five different ways to manage your internet offering to your customers. Use one or use a combination of all the features depending on what you want the business to achieve with its wifi offering to customers. • Create User Accounts – set up users as you go – charge or give away for free • Pre-Print Vouchers – give away for free or charge for internet access • Room Compendium Vouchers – offer an amount of data for free per room per day • PayPal/Credit Card Purchasable Plans – autonomously allow for your customers to purchase plans you create yourself using their credit card or PayPal account • Click Through Feature – set parameters but no username and password authentication

9. Create User Accounts There are two types of users you can add under the Add User button. • Add Recurring User – use this area to set up compendium voucher users – the data recurs every day, 7 or 30 days, whichever you choose, for an ongoing period of time • Add One Off User – this creates a user for a one off period of time and data and internet access with the username and password

10. Recurring User Account Screen

11. The Save and Print button is a handy feature when you set up a user or if a user needs a copy of their username and password and details of their account and what data they have available that you have set up. • An A4 sheet will appear and will have the following information on it – • Your businesses name • The amount of people or devices that can login at the same time • Amount of data per day for the user • When the data renews each day • Username • Password • Troubleshooting tip Save and Print Function

12. Save and Print Function - Voucher

13. Pre-Print Vouchers for your customers allowing you to offer free or paid secure wireless internet. • Four Pre-printable options available (Optional: Add a $ value that will appear on the vouchers): • Single Use: The internet time starts and runs from first logon until all time expires. Perfect for cafes/shop environments. • Multi Use: The User can log out and save left over time for another session. Perfect for regular customers to your establishment. • Multi Use Special: Same as Multi Use but with selectable expiration. (eg. You want to give out vouchers that provide 10 hours internet but will expire 30 days after the first log on.) • Daily Data Quota: Sets a daily data quota allowable for this user (The daily data quota resets at the time you choose daily). Set the number of days this voucher is valid for. Perfect for short stay customers to your establishment. • These can be pre-printed and kept at reception; handed out from your office - charge the customer’s account, take cash for payment or hand out for free Pre Print Vouchers

14. Pre Print Vouchers

15. Sample Voucher – with Collect ID details Pre Print Vouchers - Sample

16. An easy way to manage free wifi in the rooms of your complex is to set up a room number and unique password for every room in Time Out Internet. This feature allows you to allocate and amount of data for free, every day, per room that renews at the same time every day. Five people or five devices can log on at the same time using these login details and share the amount of daily allowable data. Once the amount of data is used, they will not be able to access the internet. • A template of the voucher below is provided and customisable so you can include the following: • Your logo • The amount of data allowable each day • The time of day the data is renewed • The name of your wifi network so customers can identify it easily • Unique username and password details for each room • We recommend that you change each room’s unique passwords every 6 months for security purposes or more frequently if you have regular customers. • As a value added service Time Out Internet can set up the vouchers up and also create the room user name and passwords for you. Room Compendium Vouchers

17. Room Compendium Vouchers

18. There is an option for the system to permit credit card or PayPal account purchases of Internet access and no staff intervention is required and the login page can outline charges if you decide to implement this as a chargeable service. 100% of the purchase revenue goes to you. The business needs their own business PayPal account (this is easy to set up) which theguests money is paid into when purchasing the Internet. This is a handy service for people that require more Internet access than the business provides freely eg: offer 100Mb a day, if the guest requires more, then they can purchase from you at their leisure. PayPal/Credit Card Purchasable Plans

19. PERMANENTS, LOCK AND LEAVES OR SHORT TERM RENTALS If you are an accommodation provider that has permanents, lock and leaves or short term rental properties on your portfolio, this is the perfect way to offer Internet to them and get a Return on your Investment. Quite often the permanent, lock and leaves or short term rentals cannot get a phone line into their unit/apartment or only have a short lease period to take advantage of the cheaper monthly fees that ISP’s provide, such as Telstra Bigpond and these people are forced to use USB data dongles for their Internet access which is very expensive. You can set up some plans to sell to them that are well priced and competitive (Time Out Internet can help guide you) and you can receive a monthly payment for Internet form these users – a win/win for you and the tenant! PayPal/Credit Card Purchasable Plans

20. The sample Logon screen below shows some PayPal account and credit card Internet access options for chargeable Internet access. PayPal/Credit Card Purchasable Plans

21. You can activate the “Click Through” Function easily and quickly and it will allow end users to access the internet by clicking terms and Conditions on the Login Page only. • There is no Username and Password authentication required for Internet access using this function • You set the parameters for: • How much data per login per device • How long they can be logged in per device • How many times per day per device the end user can log in • Limit upload and download speeds • Option to collect email addresses before end user can log in • Timer Function disables free wifi access - only set the availability to the hours you want. “Click Through” Free Wifi Access

22. . Free Wifi with Click Through Login screen

23. One username & password – access all your networks that have a Time Out Internet Roaming Public Wifi System • Can be used as an in room solution to give free wifi to customers • Public roaming wifi solution for all the complexes amenities, facilities and public areas • Monitor when your SMS quota is getting low to automatically order more • Receive customers mobile phone and email addresses for targeted marketing • Protect your business and comply to data retention obligations by acquiring end user details Roaming Public Wifi System (Optional)

24. Time Out Internet offers customers the option of utilising the roaming public wifi option where the end user enters their email address and mobile phone number into the login screen and a unique username and password is SMS'ed to them. The end user ticks their acceptance of the Terms & Conditions. Otherwise access is not allowed. The business would set whatever parameters they want put around the quotas eg: 200Mb for free for 2 hours etc. Using the roaming public wifi system with SMS alleviates someone having to hand out tickets from somewhere within the venue and the business is covered and will comply for data retention information as mobile phones are so regulated. The email addresses and mobile phone numbers can be used for targeted direct marketing. Note: There is additional pricing for the SMS feature Roaming Public Wifi System (Optional)

25. Administration/Management Console Set the Internet access time - days Set the data amount per user in Megabytes Set the allowable upload/download speed Set the amount of SMS’s that can be received from the same telephone number for the day Set the amount of text messages the system can receive every day Activate or inactivate SMS option

26. Administration – Create SMS Plan

27. Customer Interface to Receive Login details Customer clicks on the mobile phone icon to receive your login details – unique username and password Terms and conditions customisable

28. Enter your mobile phone number – overseas and local numbers accepted • Enter your email address • Tick to agree to the Terms & Conditions of wifi usage – no tick, no access User Information to Receive Username & Password

29. How to Manage SMS Users The “How to Manage SMS Users” allows you to be able to: Search for end user usage by mobile phone number Select a date range to see usage Save the file and download as a .csv to use for marketing purposes See exactly how many SMS’s you have left before you need to purchase more Note: If you have not subscribed to the SMS feature service you cannot see this on your Time Out Internet Administration interface.

30. How to Manage SMS Users

31. Display your Website, Specials & Advertising. The Time Out Internet Access Control Server provides for the creation of a customisable login page for guests. This gives the opportunity for the business to offer guests free access to the business’ website without having to login to the Internet. The login page can be directed to show most websites, specials, advertising, etc. It is an easy to use graphical interface that you can design whatever you want to be shown to your guest when they go to log in. Note: if you have a webpage that has lots of widgets embedded (eg: booking service, links to Facebook, BOM, etc) we recommend you create a specific page using the feature below to display to your guests. Websites with lots of widgets will not load as you need to allow the system access to every one of these sites which then opens up your guests to access Facebook, etc without logging in. Management Features

32. Display your Website, Specials & Advertising Example setup screen shot below Management Features

33. Client Login Screen with Terms & Conditions (customisable)   The Client Login Screen is an easy to view and use interface that allows customers to check their usage at any time by clicking on the “Check My Usage Button”. There are generic Terms and Conditions in Time Out Internet that you are welcome to use, however we do recommend that you tailor the terms and conditions to your businesses requirements. Management Features

34. Manage User Settings • At any time, you can log in to the Administration area of Time Out Internet and change users Settings. • How to Manage Users allows you to be able to: • Top Up an End Users Data • Delete User • Edit the End Users Settings • Change the End users Password • Access Detailed Information on the End User and when they have logged in and the amounts they have uploaded and downloaded per session Management Features

35. Manager User Settings- Sample Screen Note: information used is live data therefore the requirement to “white out” details.

36. Detailed User Information At any time, you can log in to the Administration area of Time Out Internet and check the usage of a customer. You can do the following changes to an end user in the Detailed Information area: Suspend This User Change the Logon Password got the User Print Voucher for the details for this user to give to them Edit the users plan settings. Look at the settings you have for the user Usage details of every session the user has logged in Management Features

37. 1. Detailed User Information 2 3. 4. 5. 6. Note: live data has been used for these images and names have had to be crossed out for privacy reasons.

38. Monitoring Functions At any time, you can log in to the Administration area of Time Out Internet and Monitor exactly how much data your customers are uploading/downloading. Set data, time and speed limits ensuring that network resources are allocated accordingly and users can only access the Internet during the time allocated and only use the amount of data allocated. Go into the Administration screen on the Home Page at any time and click on the drop down box where it says Bandwidth Usage in Megabytes and choose from: 1 Day, 7 Days, 30 Days or 365 Days. You will get a graphical representation for the days/time period chosen: Example: Over the last 1, 7, 30 or 365 days, you have had “however many” users making a total of “however many connections”. These users have made a total of “however many Mb’s uploads and however many MB downloads” Management Features

39. Monitoring Functions The first image below gives you an example of: Over the last 7 days, you have had 5 users making a total of 62 connections. These users have made a total of 270 MB uploads and 1975 MB downloads. Note: live data has been used for these images and names have had to be crossed out for privacy reasons. Management Features

40. Monitoring Functions Monitor exactly how much time your customers are spending on the Internet. Pie charts give you a graphical representation of your customer’s data usage and time online and below the pie charts there is a list of all users; their upload and download amounts in megabytes, their total data usage, whether the user is currently online and you can click to get more Detailed Information. You can go to the Manage Users screen for a list of all the users on your wireless network. You can delete a user from here. Management Features

41. Support Services Access to Time Out Internet Control Server Access to the Time Out Internet Control Server includes all upgrades at no cost, remote support/ troubleshooting (if required) and the IP data retention as outlined. TIME OUT INTERNET SUPPORT LINE 1300 88 00 64 8:00 am – 5:00 pm 7 days EST (excluding Public Holidays)

42. Support Services Urgent Calls Time Out Internet clients and guests have a support phone number to call if there is a technical issue during business hours8:00 am – 5:00 pm 7 Days EST (excluding public holidays). If your call is not answered, please leave a message with all the contact details and a brief description of what the issue is and we will respond within two hours. We are happy to take support calls regarding Time Out Internet directly from your guests and we will troubleshoot accordingly. However, viruses and unmaintained computer devices are outside our scope and if we feel the call is not appropriate to Time Out Internet, we will politely advise the guest to contact their IT person to have their equipment tested. As a courtesy, we will endeavour to let you know if we receive calls that are not relevant to Time Out Internet.

43. Support Services Non Urgent Calls Support for non urgent enquiries is offered by contacting Time Out Internet support via the internet or email 24 x 7. You can email directly to support@timoutinternet.com or log a support request on www.timeoutinternet.com Contact Us - Button or the Time Out Internet administration website – www.netconnectspot.com Support Options - Button – Contact Support. Tickets will be generated by email to our Help Desk or by phone if email is unavailable. You will receive a response within 24 hours.

44. Support Services Support Outside Hours Emergency services performed outside of the hours of 8:00 am – 5:00 pm Monday through Sunday shall be escalated accordingly and dealt with best effort. Should a problem be discovered during Time Out Internet monitoring, Time Out Internet shall make every attempt to rectify the condition in a timely manner through remote means. IMPORTANT Time Out Internet is alerted if a customer’s router goes offline. This enables us to be proactive in our support to you.

45. Wifi Hotspots & Internet Management Systems Ph: 07 5667 8226 PO Box 715 Tewantin Q 4565 www.timeoutinternet.com Peter Trollope Technical Director peter@timeoutinternet.com Ph: 0414 983 136 Judy Senn Sales Director judy@timeoutinternet.com 0411 705 723