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Mrs. Chitsupha Trithum, PWA & Mr. Zulkifli Hashim, SAJH/Ranhill

Water Safety Conference 2010. Making Partnerships Work. Mrs. Chitsupha Trithum, PWA & Mr. Zulkifli Hashim, SAJH/Ranhill . PARTNERSHIP BACKGROUND. SAJ Holdings/Ranhill Utilities (Ranhill). Provincial Waterworks Authority (PWA). Malaysia (Johor state). Thailand (nationwide). 3.2 million.

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Mrs. Chitsupha Trithum, PWA & Mr. Zulkifli Hashim, SAJH/Ranhill

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  1. Water Safety Conference 2010 Making Partnerships Work Mrs. Chitsupha Trithum, PWA & Mr. Zulkifli Hashim, SAJH/Ranhill

  2. PARTNERSHIP BACKGROUND SAJ Holdings/Ranhill Utilities (Ranhill) Provincial Waterworks Authority (PWA) Malaysia (Johor state) Thailand (nationwide) 3.2 million 11.5 million 5,500 1,781 99.97% of service area 92% of service area Water Safety Conference November 2-4 2010, Kuching, Malaysia

  3. PARTNERSHIP BACKGROUND Water Safety Conference November 2-4 2010, Kuching, Malaysia

  4. PARTNERSHIP BACKGROUND • Ranhill and PWA partnered to focus on: • Water Quality Control • Nakorn Nayok Waterwork has critical water quality problem – high Manganese levels in raw water and low residual chlorine in pipes • PWA plans to pilot Water Safety Plan preparation and to implement required control points identified in the Plan • Advanced Water Treatment Technology • PWA staff looking to learn advanced treatment technologies (e.g. Dissolved Air Floatation, RO system) Water Safety Conference November 2-4 2010, Kuching, Malaysia

  5. DEVELOPMENT OF WATER SAFETY PLAN @ NAKORN NAYOK Water Safety Conference November 2-4 2010, Kuching, Malaysia

  6. PARTNERSHIP ACTIVITIES Water Safety Conference November 2-4 2010, Kuching, Malaysia

  7. RESULTS • Increased removal of Manganese due to improved pretreatment and monitoring (e.g. increased aeration, better chemical mixing, raw water flow monitoring, sampling points and analysis) • Stabilized chlorine residual in pipe network above 0.2 ppm in outer parts, benefitting more than 15,000 people • 5 SOPs • 1 completed Water Safety Plan • Strengthened capacities of more than 80 PWA staff (Director and Operations) • Training-of-Trainers for Water Safety Plan development and implementation Water Safety Conference November 2-4 2010, Kuching, Malaysia

  8. BENEFITS FROM PARTNERSHIP • PWA • Increased capacities to better understand water quality challenges – Water Safety Plan, process auditing, monitoring systems, etc • Exposure to practical solutions to improve water quality levels • Being able to work with peers that have encountered similar issues • Increased awareness of operators in water safety plan in operations • Having wider knowledge of water supply management from different country • SAJH/Ranhill • Being challenged to solve new issues beyond daily activities (professional development) • Learned different approaches to manage water quality • Developing linkages in and understanding of other countries • Opportunity to learn new culture and working environment • Achievement of corporate social responsibility goals Water Safety Conference November 2-4 2010, Kuching, Malaysia

  9. SUCCESS FACTORS • Executive • Management support to staff and provide resources to the partnership • External facilitation and coordination support (USAID ECO-Asia) • Frequent communication between SAJH/Ranhill, PWA and ECO-Asia • Operational • Partnering with peer water operator in the region, especially with one that has encountered and overcome similar water quality issues (Manganese, low residual chlorine) so there is commonality • Exchanging information on practical know-how – system audits, sampling, monitoring • Compatibility – culture, similar operating systems (to a certain extent) • Willingness and motivation to share know-how and to learn/adopt/adapt new practices Water Safety Conference November 2-4 2010, Kuching, Malaysia

  10. LESSONS LEARNED • Facilitation support required – to help communication such as interpreters, assigned coordinators in each partner • Language is an issue so should have supporting mechanism (as noted) • Follow-up after each activity is important to ensure adoption/adaptation of practices introduced • General follow-up after the partnership will be needed to make sure that the improvements remain • A structured way to institutionalize the innovations such as Water Safety Plan development/implementation within PWA network of waterworks is necessary • Additional financing to implement more improvements in Nakorn Nayok would be needed such as having a “close-out” event involving management to trigger more support Water Safety Conference November 2-4 2010, Kuching, Malaysia

  11. THANK YOU Water Safety Conference November 2-4 2010, Kuching, Malaysia

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