Information Systems Analysis

1. Information Systems Analysis Harvey 310 – ICT 505 Bryce – dominik – Dustin – jonathon

2. Agenda • Enterprise Information • Information Systems ofthe Enterprise • Information Systems Analysis • Recommendations ISAP - Three Amigos + 1

3. Type ofenterprise? • Started 1964 in northern Wisconsin by co-founders Robert Cerbenka and Louie Vokurka • Annual sales of over $250 million • Employing 1,200 people in 14 locations • Products are: • automotive parts • defense applications • consumer applications • medical applications ISAP - Three Amigos + 1

4. Phillips mission The mission of the enterprise? “Phillips Plastics Corporation will strive to provide its customers with Quality and Service Second-to-None through continuous improvement. ” (Eisold, J) ISAP - Three Amigos + 1

5. Phillips Mission • Respect • Community • Innovation • Excellence • Prosperity ISAP - Three Amigos + 1

6. The People behind Information about the people that make up the enterprise? • Traditional top down Management ISAP - Three Amigos + 1

7. The importanceofinformation Types and Importance of information the enterprise uses? • Important information the enterprise stores and use are Information from: • Sales • Employees • Customer contact information • Suppliers and non-suppliers • Financial numbers of Phillips Plastics, and the • Engineering documents of all the work ISAP - Three Amigos + 1

8. Useoftheinformationsystem How do the people/employees in the enterprise use the information system? • A majority use thin clients at their presses they are working on • Engineers that use CAD level workstations and software • Financial department uses their Workday software and the data center to store their data • People Services (Human Resources)use their Kronos software to store their data • The Computing Infrastructure group uses their tools to maintain the information system and the data center ISAP - Three Amigos + 1

9. Howpeoplegettrained How do the people/employees in the enterprise get trained to use the information system? • Mostly informal training • „Howto‘s“ fornewsoftwareandexisting • Trainingssoftware „Enterprise IQ“ • Questionsarewelcome ISAP - Three Amigos + 1

10. Documentsaboutthe System Are there documented procedures in place relating the enterprise's information system? • Howto‘sfor Software • „Enterprise IQ“ Software • acceptable use policies on their intranet ISAP - Three Amigos + 1

11. Howtheiritworks Does the enterprise have in-house information system people, sub-contractors, or a combination of the two that maintain their information system? What is the reason? • 95% is in-house information system employees that maintain and work with the information system • 5% is contracted out for when they have big projects • E.g. they recently had a cut-over from Novell GroupWise to Microsoft Exchange for an e-mail server • There is a company that provide the WAN that Phillips uses to connect all of their facilities in Wisconsin ISAP - Three Amigos + 1

12. The changeapproach Information Systems Change Process  • Phillips Plastics Corporation has a group in the change process that it has to go through. The group consists of the CIO of Arnie Dewitt, then it goes to the 3 managers within the IT department to talk about whether the change should happen or not. ISAP - Three Amigos + 1

13. The businessinformationsystems What type of business information systems does the enterprise use?  • Microsoft Windows and Office • Microsoft Project is used to organize data and orders • Enterprise IQ is a database that supports the whole Phillips Plastics Corporation. This Oracle database holds information of orders, shipments, stock/inventory, accounts, and payroll ISAP - Three Amigos + 1

14. Enterprise IQ • Get information from sales - Provide information for Engineers - Provides information for Delivery The Business workflow ISAP - Three Amigos + 1

15. IT-EQuipment What types of input, processing and output hardware support the business information system of the enterprise? • Workstations: • Desktops, Laptops • HP Thin Clients as virtual computers • Input: • Handheld scanners for permanent inventory and tracking • Printers /Output: • Small desktop printers up to large corporate scanner/copier/fax machines • CNC machines to manufacture parts and pieces for consumers • Network: • Cisco Routers, switches, and a firewall • Wireless access points from cisco all over their campus ISAP - Three Amigos + 1

16. Software used What types of systems and application software support the business information system of the enterprise?  • Microsoft Office for their Office suite • with Project and Visio • SolidWorks • Enterprise IQ • Runs by a Oracle Database ISAP - Three Amigos + 1

17. Communication systems What types of telecommunications systems support the business information system of the enterprise? • They use all sorts of telecommunications • Cell phones (Verizon) • Land line IP Phones (Cisco) • Microsoft Exchange for e-mail • WebEx Connect, a chat messenger used by the whole company ISAP - Three Amigos + 1

18. Network system What types of networks support the business information system of the enterprise? • Star Topology • LAN's to connect in building by twisted pair • WAN's to connecting their facilities by T1 or mostly fiber-wire • All the networking equipment is Cisco based • Only a few Web Applications are used • Microsoft Web App for people to view their e-mails ISAP - Three Amigos + 1

19. Value oftheinformation Is the information system generating the right information for value-added business process or by a goal orientated decision-maker? • Yes, the information system and the Oracle database helps generate the information to get from the engineers to the presses to create the products they sell • The financial side of things creates reports to let them know the spending reports • People Services gets information generated from payroll, hiring information and everything in between • When a People Services employee wants that information they can get it now ISAP - Three Amigos + 1

20. informationsystemproblems What primary problems/opportunities might a new or enhanced information system solve? • The hard drive space on their Novell servers are running out of space and crash because of that • The Helpdesk Software still pull information from eDirectory/Novell instead of AD-Windows • Because of that there are problems with asset tags and remote control ISAP - Three Amigos + 1

21. Scalability Is the information system scalable? • Yes, the information system at Phillips Plastics can be changed with different servers if needed. • Adding servers where they need to be is possible • The servers are hot swappable with power supplies and hard drives ISAP - Three Amigos + 1

22. Risks What are the identifiable risks of/or related to the information system and potential impacts of the risks to the enterprise? • Some risks they listed to us were some of these, but not limited to: • Users telling information to other people outside of work • Security hacks from the outside world • A disaster such as a tornado came through and took out where their data center is • Some of their servers are getting really old that they crash, so need more backup ISAP - Three Amigos + 1

23. Investments What are the fixed investments in hardware, software, and related equipment associated with the information system? • Microsoft- $687,682.62 • Laptops- $1,200/each new • Desktops- $850/new • Servers, chassis, hard drives ISAP - Three Amigos + 1

24. Operation costs What are the ongoing operating costs of the system? • Blade servers and Chassis- approx- $8,000-$10,000/month for 3 years • Leasing the WAN's to other Phillips Plastics buildings • Cell Phones- approx- $13,000/month  • Updating hard drives  • Updating servers ISAP - Three Amigos + 1

25. Recommendations Move on from Novell eDirectoryto Microsoft Active Directory • Asset Tags • E-Mail • Printers Improve Server Hardware • Move the System fromoldNovelServers tonewWindows Servers ISAP - Three Amigos + 1

26. Questions? ISAP - Three Amigos + 1