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Network Home Phone

Network Home Phone. H S. Home Solutions. Course Outline. Performance Objectives Benefits Network Home Phone Selling Points Rate Plans Warranty Offering and Provisioning Resources. H S. Home Solutions. Performance Objectives.

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Network Home Phone

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  1. Network Home Phone H S Home Solutions

  2. Course Outline Performance Objectives Benefits Network Home Phone Selling Points Rate Plans Warranty Offering and Provisioning Resources H S Home Solutions

  3. Performance Objectives Upon completion of this training, you should be able to: • Define the Network Home Phone • Identify selling points of the device • Recall rate plan and warranty information • Demonstrate how and when to offer the product • Apply provisioning steps H S Home Solutions

  4. Benefits H S • For Customers: • Low Cost • Great Features • For Representatives: • Prepare to help customers • For Home Solutions: • Attracting new customers • Keeping churn low • Quality of service Home Solutions

  5. Network Home Phone The Network Home Phone is… • A low cost home phone calling solution. • A device that uses the network to make andreceive calls. Incompatible with… • Wireless Data or Messaging • Faxes or Alarm Systems • DVR/Satellite TV • Medical Alerts Network Home Phone Device H S Home Solutions

  6. Selling Points Low Cost Solution One Bill National Calling Rollover Minutes Easy Installation Great Features Cheaper than traditional phone service Consolidate all services on one bill No need to have a separate long distance plan Only company that allows minutes to rollover Simple installation steps Voicemail, Caller ID, Call Waiting, 3-way calling H S Home Solutions

  7. Rate Plans Customers can add one of two plans: Unlimited Plan Family Talk • The Unlimited Plan only 19.99/month. • This is a great plan for: • New customers • Customers who do not have existing Home Solutions service • Add-a-line to a FamilyTalk plan for just $9.99/month. • This is a great plan for: • FamilyTalk plan customers • Customers with a lot of unused Rollover minutes each month H S Home Solutions

  8. Warranty Great sales opportunity! H S • Standard 1 year warranty • Add insurance for $6.99/month. • Add Mobile Protection Pack for $9.99/month Home Solutions

  9. Offering and Provisioning • Offer Network Home Phone when: • Targeted for offer inNext Best Action • Customer asks about service • Customer wants to cancel due to cost Start Selling October 21st • Provisioning: • Add a Line or Equipment Upgrade • Choose $19.99 (Standalone) or $9.99 (Family Talk) H S Home Solutions

  10. Resources • Information Articles:Network Home Phone (NHP) (*273752) • Network Home Phone Troubleshooting (*287795)Device Tutorials Tool:Select Network Home Phone (WF720) as the device. Contact: ab2427@aol.com End Show H S Home Solutions

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