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Mac Troubleshooting Tips and Tricks

A collection of tech-related quizzes focused on troubleshooting Mac computers through various key combinations and methods. Learn how to resolve common Mac issues efficiently.

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Mac Troubleshooting Tips and Tricks

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  1. QuizMe 3 A collection of tech-related quizzes…

  2. Troubleshooting Macs may seem like mindless key punching… (or wand waving)

  3. To see the boot manager on a Mac: • Press and hold the Option key at boot. • Press and hold B+M+W. • Press and hold down the (left) mouse button. Correct Answer: B/D

  4. To boot a Mac from a CD/DVD: • Press F2 then change the boot order. • Press and hold C+I+A. • Use the boot manager. • Press and hold the C key on the keyboard. Correct Answer: C, D

  5. For hardware diags on a Mac: • Run TechTool Pro (from Protégé/other Mac). • Use the install disk for the particular model. • Try pressing F2 or D at startup. • Any of the above. Correct Answer: D

  6. To start in Target Disk Mode: • Press and hold the F key on boot. • Press and hold the Option key on boot. • Press and hold M+T+V on boot. • Press and hold the T key on boot. Correct Answer: A

  7. To eject a (stuck) CD/DVD from a Mac: • Press and hold the (left) mouse button at boot. • Press and hold the eject button. • Use Disk Utility. • Any of the above. Correct: D

  8. To reset the PRAM on a Mac: • Press/hold Apple+Shift+Ctrl+Opt+Escape+Power+QWERTY (simultaneously). • Press and hold the power button. • Press and hold Apple+Option+P+R. • Reboot. Correct: D

  9. Resetting power management on a Mac… • is done by holding the power button. • cannot be done. • varies from model to model. Correct Answer: C

  10. “My Mac is slow” can be caused by: • Running out of disk space. • Failing hard disk. • Faulty RAM. • Any of the above. Correct: D

  11. To install/reinstall Mac OS X you need: • Any Mac OS X install disk. • The install disk that came with the computer. • Any install disk made for the particular model. • B and C Correct: D

  12. The Helpdesk can install Mac OS X for: • College-owned machines ONLY. • College AND student-owned machines. • College owned and supported models of student owned machines. Correct Answer: A

  13. Consistency is overrated…

  14. Without voiding warranty, the drive of an early* MacBook Pro can be removed: • By anyone (user-removable). • By senior Helpdesk Technicians ONLY. • By Apple-authorized repair centers. Correct Answer: C * mid-2008 and BEFORE.

  15. Without voiding warranty, the drive of a MacBook can be removed: • By anyone (user-removable). • Senior Helpdesk Technicians ONLY. • Apple-authorized repair centers. Correct Answer: A

  16. The hard drive is user-removable in: • late-2008 (and later) MacBook Pro models • all MacBook models

  17. Removing a hard disk from an iBook G4 requires removing: • 1 screw. • 3 screws. • 46 screws. Correct Answer: C

  18. Removing a hard disk from Latitude D600 requires removing: • 1 screw. • 3 screws. • 46 screws. Correct Answer: A

  19. Removing a hard disk from a Latitude D630 requires removing: • 1 screw. • 2 screws. • 6 screws. Correct Answer: B

  20. Removing a hard disk from a black/white MacBook requires removing: • 1 screw. • 3 screws. • 46 screws. Correct Answer: B

  21. Mac doesn’t boot into OSX, displays blinking “?”. Most likely: • The PRAM needs to be reset. • The hard disk has failed. • Computer needs to be reimaged. • There’s a RAM problem. Correct Answer: B

  22. A student’s Mac has a failed disk (or system board, or screen). What’s the quickest, most reliable repair option? • Send it to SR, they can fix it. • Customer can buy a new hard disk and we can always replace it. • Have customer contact Apple/SmallDog. Correct Answer: C

  23. A CD/DVD is stuck* inside a Mac. To get it out: • Insert a paper clip. • Press apple+option+o+u+t, • Remove the optical drive from the computer, then try inserting a paper clip. • Contact Apple or an authorized repair center. Correct Answer: C * can’t be ejected using aforementioned methods.

  24. The keyboard on most Apple laptops is user-replaceable. True or False? Answer: FALSE.

  25. Tidbits

  26. What’s the easiest way to troubleshot a network problem on a Mac: • Reboot. • Create a new network location. • Reinstall the network driver. • Reapply the latest combo update. Correct Answer: B

  27. What’s the easiest way to troubleshot an LCD projection/display problem on a Mac: • Power-cycle the projector. • In System Preferences => Displays, click “Detect Displays”. • In System Preferences => Displays, turn on mirroring. Correct Answer: C/B

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