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Exploring the Managed Heart

Exploring the Managed Heart. By Arlie Hochshild. What does it mean for the laborer to be alienated from his or her labor?. To see it as external to – “other than” – his or her self. To see it as contrary to his or her own self-interest. To experience it as dehumanizing.

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Exploring the Managed Heart

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  1. Exploring the Managed Heart By Arlie Hochshild

  2. What does it mean for the laborer to be alienated from his or her labor? • To see it as external to – “other than” – his or her self. • To see it as contrary to his or her own self-interest. • To experience it as dehumanizing. • To experience it as demeaning.

  3. Is there alienated labor in service jobs? • Hochschild says, “Yes.” • The alienation is different than with manufacturing jobs • There is a blurring of our private and public selves. • In the extreme, our labor alienates us from ourselves.

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