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Leadership & Management

Learn about the five stages of group development, the influence of roles and norms, conflict management, group decision-making, and building effective teams.

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Leadership & Management

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  1. Leadership & Management Reading for Lesson 19: Groups and Teams

  2. Lesson 19Reading Objectives • The student will comprehend the five stages of group development. • The student will comprehend how roles and norms influence an employee’s behavior.

  3. Lesson 19Reading Objectives • The student will comprehend the key components of conflict and group performance. • The student will comprehend the key components in the group behavior model. • The student will comprehend the advantages and disadvantages of group decision-making.

  4. Lesson 19Reading Objectives • The student will comprehend four techniques for improving group decision-making. • The student will comprehend the characteristics of effective teams. • The student will comprehend how managers can build trust.

  5. Lesson 19Discussion Objectives • The student will comprehend the five stages of group development. • The student will comprehend the key components of conflict and group performance.

  6. Lesson 19Discussion Objectives • The student will comprehend the advantages and disadvantages of group decision making. • The student will comprehend the characteristics of effective teams. • The student will comprehend how managers can build trust.

  7. 5 Stages of Group Development • Forming: People join the group and then define the group’s purpose. • Storming: Intra-group conflict. • Norming: Close relationships and cohesiveness. • Performing: Group is fully functional. • Adjourning: Wrapping up activities.

  8. Roles and Norms • Role: a set of behavior patterns expected of someone in a given position in a social unit. • Norm: acceptable standards shared by a group’s members.

  9. Conflict • Perceived incompatible differences. • Whether they are real or not is irrelevant. • Three Views of Conflict: • Traditional: Avoid. • Human Relations: Natural, can be positive. • Interactionist: Required, necessary for the group to perform effectively.

  10. Managing Conflict • Avoidance: withdraw from or suppress. • Accommodation: place other’s needs above your own. • Forcing: Satisfying one’s needs at the expense of another. • Compromise: each party gives up something. • Collaboration: seek a solution that is advantageous for all (Win/Win).

  11. Group Behavior Model • External Conditions: imposed by a larger organization of which a subgroup is a subsystem. • Group Member Resources: individual member abilities and personalities.

  12. Group Behavior Model • Group Structure: roles, norms, status, group size, formal leadership. • Group Processes: communication patterns, group decision processes, conflict. • Group Tasks: complexity and interdependence.

  13. Group Decisions: Advantages • Provide more complete information. • Generate more alternatives. • Increase acceptance of a solution. • Increase legitimacy (IAW democratic ideals).

  14. Group Decisions: Disadvantages • Time Consuming. • Minority Domination. • Pressures to conform. (Groupthink) • Ambiguous Responsibility.

  15. Improving Group Decisions • Brainstorming. • Nominal Group Technique (NGT). • Delphi Technique. • Electronic Meetings.

  16. Characteristics of Effective Teams • Clear goals. • Relevant skills. • Mutual trust. • Unified commitment. • Good communication. • Negotiating skills. • Appropriate leadership. • Internal and external support.

  17. To Build Trust • Communicate openly. • Support team member’s ideas. • Be respectful. • Be fair. • Be predictable. • Demonstrate competence.

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