Enhancing Human Capacity Development in Latin America and the Caribbean

1. Human Capacity Development – Opportunities and Challenges for Latin America and the Caribbean ITU Regional Human Capacity Development Forum for the Americas 18 – 20 November, 2009, Brasilia, Brazil Teresa Wankin Operations and Human Resources Mgr CANTO

2. OUTLINE • Our Mission & Vision • Membership • Services • CANTO and the People of the Region • Challenges of Human Capacity Development in the Region • Opportunities for Collaboration • Conclusion 2

3. Our Mission • To facilitate the provision of innovative information and communication for the region’s economic and cultural development, as well as for the benefit of our members – through the sharing of knowledge and expertise and through coordination • of strategic standpoints and policymaking. Our Vision To become the leading authority on information and communication in the Caribbean 3

4. Membership • We have 111 members in 31 countries Anguilla Antigua Barbuda Aruba Bahamas Barbados Belize Bermuda Bonaire Cayman Islands Cuba Curacao Dominica Grenada Guadeloupe Guyana Haiti Jamaica St. Kitts & Nevis St. Lucia St. Maarten St. Vincent & the Grenadines Suriname Tortola Trinidad & Tobago Turks & Caicos 4

5. Membership Services • Training courses planned for 2010 are, • Mobile Content and Value Added Services • Mini Telecoms MBA (two courses) • Business Continuity Certified Training • ICT Regulation • Human Resource Management • Cyber Security workshop • Next Generation Networks and Mobile • Content • Leadership Development Forum 5

6. Membership Services • TheAnnual Conference & Trade Exhibition continues to be • the premier ICT trade show in the region • Our special 26th Annual Conference and Trade Exhibition • takes place July 11-1 at the World Trade Centre, Curacao 6

7. CANTO & the People of the Region The “digital divide” that exists between developed and developing countries is not limited to access to ICT Services, but also covers: • Capacity building / training • Integrating ICT in delivery of government services and businesses • Creating the right legal framework The question is – How are we doing in terms Connectivity in the region? Does connectivity have an impact on the development of the region? 7

8. Connectivity in the Region Source: ITU 2007 Data 8

9. Connectivity in the Region Mobile Per 100 Inhabitants Source: ITU 2007 Data The average is close to 90%( excluding Cuba) 9

10. Connectivity in the Region Broadband Per 100 Inhabitants Source ITU 2007 Data 10

11. Comparative Broadband Statistics Broadband penetration across the region is lagging behind the developed markets Countries in the region are at various stages of the development process 11 11

12. Challenges Managing Diversity – Culture, Language, travel in the region Global Economic Crises – prioritizing of projects: capacity building gets pushed down the ladder The silo effect – Disjointed initiatives at intuitional and country level Hot spots for global priority – Costa Rica, Chile, Trinidad Lack of Strategic direction and target in the region 12

13. Challenges Identifying and prioritizing the needs of the entire region Aligning the needs of regional initiatives for development and building capacity with international organizations Soliciting a holistic approach to capacity building in the region (policy makers, regulators, operators, service providers, civil society and training institutions) Measuring the impact of ICT on our economies is important - Feedback is necessary to shape policies 13

14. Opportunities • Collaboration, Collaboration, Collaboration • The idea is to support other agencies in their initiatives and seek to exploit the synergies that exist, for the benefit of the region. • If we work across our boundaries, we will make diversity meaningful by improving efficiency and leveraging our capacity 14

15. Opportunities Emergence of one global village Opening up of Latin American trade sector creating new relationships and market opportunities Regional/International Partnership initiatives Leveraging existing capacity in the entire region to create competitive advantage - Singapore Cross training programs 15

16. Opportunities ITU CCoE initiatives trained over 140 persons in less than 12 months Universities and Training Intuitions can partner with Operators, Service Providers, etc to deliver sector specific training Collaboration – A regional training initiative - database of past, ongoing and future capacity development projects 16

17. Development through collaboration 17

18. Development through collaboration ITU CCoE – Training for HR professionals, July 2009, Trinidad and Tobago (35) 18

19. Development through collaboration ITU CCoE – Training on NGN, November 2009, Suriname (50) 19

20. Development through collaboration ITU CCoE – Training for HR professionals, September 2009, Suriname (40) 20

21. Connect the Caribbean Connecting the Caribbean is a CANTO led initiative. The model is a public private partnership approach. We are working alongside other public and private sector stakeholders (inc . CTU, ITU, CARICOM Secretariat, CARICAD & CKLN) to mobilize human, financial and technical resources to support the WSIS target to connect the unconnected of the region by 2015. 21

22. Benefits to the Region • Increased number of persons with appropriate ICT skills • More government & business transparency attracting investment and business development initiatives • A strategic approach to human capacity building projects • A more connected Region 22

23. Benefits to the Region We truly believe that if we work collaboratively on these issues, we will achieve more meaningful progress for our region .......this is reflected in our commitment to our “Connect the Caribbean” mission We invite you to come on board !!!!! 23

24. Thank you #67 PICTON STREET NEWTOWN, PORT OF SPAIN TRINIDAD, W.I. Tel: (868) 622-3770/4781 Fax: (868) 622-3751 Web site: www.canto.org