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Virtualyty Intro

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Virtualyty Intro

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  1. Getting prospect and customer engagement right. Overview and Sample Screenshots

  2. Company Overview Who we are Virtualyty is a UK based web software company whose management team has extensive experience in CRM, database marketing and building best-of-breed software.

  3. Company Overview What we do Virtualyty offers a web based customer service platform that integrates chat, email, virtual agents, user forums, FAQ's, VOIP and avatars. Through the Virtualyty web-based platform, customer service reps are prompted by  Virtualyty's virtual agent supported by a knowledgebase. During peak times the virtual agent will respond directly to customers, dramatically reducing response times. Communications can be prioritized so the virtual agent will automatically handle certain transactions, leaving live operators to focus on the most rewarding dialogues. The Virtualyty platform will increase operator efficiency, produce consistent communications, help balance peaks and troughs of activity and reduce operator training requirements. 

  4. Company Overview • Who it’s for • Virtualyty is for companies with an online presence, large and small, who are seeking enhanced productivity gains in their customer service, or sales conversion operations. Because Virtualyty is channel agnostic and designed to integrate with our client’s legacy systems, our platform appeals most to companies looking for rapid and impactful productivity enhancements at a low cost. Moreover, Virtualyty fits best in environments where inquiries are already being driven to automated channels like chat, email, forum’s FAQ's, VOIP and avatars. • Customer Service Use Cases • Clients looking to intelligently drive inquires through automated web channels • Sales Conversion Use Cases • E-commerce • Web-based Prospect/Lead process management

  5. Company Overview • Why it matters • The Virtualyty platform allows customer service operations to enhance productivity in three meaningful ways: • Reduced Costs: our platform automates the inbound inquiry process which leads to fewer required FTE call center operators • Increased Quality: Due to our SelfLearningKnowledgeBase™, answers to standard inquiries are codified and therefore made consistently accurate. Additionally, our rapid, efficient approach to self-service inquiries allows for an enhanced user experience because they get the information they seek faster. • Level Loading: The Virtualyty platform is built to manage your peaks and troughs by dynamically shifting between channels depending upon the availability of your FTE operators. • Virtualyty’s overall impact on enhancing your customer service operation’s productivity will manifest itself in reduced costs at a high ROI for the cost of deploying our cloud-based solution.

  6. Company Overview What makes us unique Until Virtualyty, customer service and sales conversion operations have utilized point solutions that have proven difficult to integrate as part of a coherent, system-aware platform that is capable of dynamic adjustment based of capacity utilization. With Virtualyty, everything changes.

  7. Sample Screenshots

  8. The multi-channel client.

  9. Operator Console.

  10. Real Time Dashboard and Reporting.

  11. Multi-level Knowledgebase.

  12. Conversation logs.

  13. Embed in a Facebook fan page.

  14. Deployed as a Facebook app..

  15. Experience Virtualyty at virtualyty.com

  16. Contacts USA Mike Kozubmike@launch-pad.com UK / Europe James Carling james.carling@ag0ra.co.uk Learn More

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