1 / 16

Web Technology and City Apps: Feasibility of Strategies for IT Innovation in Local Governance

Explore the feasibility of IT innovation in local governance, including strategies to optimize web interfaces, increase viewership, and enhance citizen communication through mobile apps. Learn about e-Government, eAdministration improvements, and innovative practices for transformative government services. Discover case studies and best policy practices for citizen engagement and online service delivery.

mkristin
Download Presentation

Web Technology and City Apps: Feasibility of Strategies for IT Innovation in Local Governance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Web Technology and City Apps: Feasibility of Strategies for IT Innovation in Local Governance Don Casler Katie Schade

  2. Executive Summary • Lebanon’s goals • Enhance citizen-govt communication • Optimize web interface/integrate mobile apps • Increase website viewership and application use • Considerations • Official overarching strategy • Specific options for expanding digital tech usage

  3. IT in Local Government • E-Government • eAdministration: improvements in internal processes (e.g., Integration of documents) • eCitizens: rapid and widespread dissemination of information (e.g., “Open data”) • eSociety: improved citizen participation in the democratic process (e.g., Online surveys)

  4. Stages of E-Government • 1. Website Presence • 2. Interaction and Communication • 3. Transactional • Lebanon is here: citizens can transact government business online • 4. Transformational • Interactive, open source wireless and smartphone applications

  5. State of the City • Lebanon has robust IT department for its size and geographic location • Significant online presence • Active on Twitter and YouTube • Private, in-house IT service • *Strong base from which to expand

  6. Innovative Practices • 1. Strategic Plan: “living documents” aligned with administrative and community needs • 2. Coordinated Governance: Chief Information Officer (CIO) and advisory committee • 3. Model Web-Based Presence: comprehensive and accessible

  7. “Model” Presence • Citizen Engagement: information is a two-way street • Open Government: access to data • Online/Mobile Service Delivery: seamless integration with various platforms

  8. Case Studies: Montgomery County, MD • Strategy: organizational “umbrella” to oversee all department-level projects • Web presence • accessMontgomery • dataMontgomery • engageMontgomery • mobileMontgomery

  9. Case Studies: Rockville, MD • Strategy: five-year plan, concrete vision • Web presence • Online “dashboard” • VPN • GPS tracking • Interactive voice

  10. Case Studies: Gilbert, AZ • Strategy: formal organizational structure • Web presence • Open Government • “Digital newsroom” • “Three clicks or less” • Access & Engagement • Free WiFi • Expansion of social media

  11. Case Studies: Chesterfield County, VA • Strategy: steering committee with citizen members • Web presence • Personalized user experience • Live stream of county board and commission meetings

  12. Options for Lebanon • Strategic: create a “master plan” • Short and long-term goals • CIO: designation and responsibilities • Policy: apply “best practices” • Reporting services • Website as aggregator • Enable users to customize experience • More aggressive use of social media

  13. Best Policy Practices • Citizen Engagement • Email subscription service (Berlin, Claremont) • Image-heavy Facebook page (Berlin) • Compartmentalized Facebook pages (Keene) • Front page that publicizes city events (Nashua)

  14. Best Practices, continued • Open Government • Town Meetings recorded and uploaded (Keene) • Online/Mobile Service Delivery • Online volunteer and donation opportunities (Manchester) • Digitized services (Dover) • Website pushes visitors toward information they need most and service tools (Claremont, Concord, Nashua)

  15. Implementation Challenges • Constituent access to technology • WiFi • Multiple platforms • Overall user-friendliness • Increasing scale • Managing communication • Consistency of message • Regularity of updates

More Related