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E-Business; Change, Opportunity, Challenge

E-Business; Change, Opportunity, Challenge. Carl Jacobson University of Delaware. Overview. E-business and the Web Case Study: Procurement New Business Models Change Agents Application of Case Experience. Paper Requisition. Carbon Copies Approval Routes $125/requisition

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E-Business; Change, Opportunity, Challenge

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  1. E-Business; Change, Opportunity, Challenge Carl Jacobson University of Delaware

  2. Overview • E-business and the Web • Case Study: Procurement • New Business Models • Change Agents • Application of Case Experience

  3. Paper Requisition • Carbon Copies • Approval Routes • $125/requisition • Back-office Paperwork • Feeds Purchasing System • E-Business?

  4. Electronic Requisition • Electronic Paper • Eliminate Middleman • More Timely • More Efficient • $25/requisition • No Business Change • E-Business?

  5. Decision Support Hundreds of Vendors Tens of Thousands of Items No Contract Pricing No Purchasing Records Shipping Charges E-Business? Web Buying

  6. Consolidated Catalog • One Location • UD Select Vendors • UD Select Items • UD Contract Prices • Enforce Purchasing Policies • Monitor Purchasing Activity

  7. UDMart Narrow Vendor Choices Tailor Product Choices Remove Purchasing Limits Streamline Accounting Replace Error Handling Invoke New Customer Service

  8. UDMart Catalog • Customer Decision Support • Hi-tech, Hi-touch • Policies and Limits • Customization • Leverage Existing Functionality • E-Business?

  9. New Business Model • Changes Business Driver • Changes Customer Decision • Changes Outcomes • Shifts from Provider to Customer • Changes Back-office Service • e-Business?

  10. Back-Office Service • Distributed Responsibility • Maximize Contracts • Departmental Advocates • Process Errors (more than “e”) • Not in Catalog • Contracts, Pricing, Selection • Buyer’s Notes

  11. Course Registration • Shopping Cart - Course Planner • Catalog - Reg Booklet • Proc Policies - Degree Req • Buyer - Advisor • Product Comparison - Evals • Sales - Seats

  12. Other Services • Admissions App Decision • Career Planning Choices • Admissions Offer Decision • Course Registration * • Course Content * • Financial Aid Planning • Benefits, Grants, New Hire, …

  13. Decision Support • Related Information, “Web” • Knowledge • Product Comparisons • Buyer’s Notes (Advisor’s) • “What If” Calculations • Self Assessments

  14. E-Business • Web • anyone, anywhere, anytime • serve, empower, engage • Customer Decision Support • Effective Business Change • Back-Office Service Adjustment • Lessons: Customer Service, etc.

  15. e-Business Challenges • Goals vs Outcomes • Organizational Identity • Process Ownership • Power Shift • “teaching to learning” • Market Segmentation

  16. Evolution of Web Business • Reference Information • Electronic Paper • Decision Support for Customer • Market of One, “me-Business”

  17. Future of the Web • Resolve Disparity • Software Model of Institution • Infinite Views • “Institutional Lens” • Serve > Empower > Engage • Build Community

  18. More Information • Web Initiatives: • http://www.mis.udel.edu/main/webinits • UDMart: • http://www.udel.edu/udmart • 999999999, 9998 • Email: carlj@udel.edu

  19. Reasons to “Own” • Resolution of disparate systems • Change business practices; easy, fast, inexpensive • Ensure unique institutional presentation • Become part of Internet wave • Collect modules and components for future use • Create ancillary systems • Clone services for department and college use • Control own destiny • Share with others • Avoid vendor obligations; ad banners, resellers • Avoid high risk purchase or partnership • Acknowledge culture of continuous change

  20. Serve, Empower, Engage Self-Service - Serves Decision Support - Empowers Customization - Engages

  21. Procurement Alternatives • Procurement Service • Storefront Software • Storefront Service • Web Malls • Co-branded Web Store • XML

  22. UDMart Development • Catalog Expansion • Additional Decision Support • Order Form Merge • Internal Goods and Services • Campus Surplus Exchange • EDI Cartridges • XML Interfaces

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