How is Artificial Intelligence & Machine Learning is Benifitting the Telecom Sector?

1. How is Artificial Intelligence & Machine Learning is Benefitting the Telecom Sector? The new tech has been escalating and reaching newer heights of success. With the advent of AI & ML, we are now gaining a new perspective for understanding the future possibilities and with this also taking it ahead by leaps and bounds. We know that we are already in the process of embracing tech and understanding what is the best way to handle tech and its entire functioning to gain better insights and more understanding on how we are going to move ahead to implement in the technology further. The global IT market, of which the telecoms market is a segment, reached a value of nearly $5,908 billion in 2018, having grown at 6.4% since 2014, and will grow at a compound annual growth rate (CAGR) of 9% to nearly $8,346.4 billion by 2022. Communication has always played a vital role and becomes very important to upgrade ourselves to the latest tech always. We are here now in an era which has always pushed us to the brim of technology for understanding where we are and what steps should we take for pacing ourselves up in accordance with the tech. ML is the new buzzword as it is been always on the top and all over the world with this ruling the roost literally! Getting seamless connected The most important reason for any company to adapt new technology and understand the finer nuances as to how will it go ahead is the way its processing the entire chunk of the data. As we all are aware of the telecom industry having a major processing of never ending data it becomes more important to get the entire data together. But with Artificial Intelligence (AI) & Machine Learning (ML) coming together telecom companies have various functions like business processes, network automation, customer relationships and new digital services etc., help one to build new business models and improve the functional quality. Coming to the 5G services launched now with a big hype, technologies will play a vital role through connectivity and network perspectives. ML and AI technologies are getting to the core of the digital transformation era and many telecoms are living it. These technologies find a way in various functions of work like business process,

2. network automation, customer relationships, and new digital services. This, in turn, helps to build new business models and improve the quality of functions. Improving the business margins With the help of AI & ML we are able to get all the telecoms under one roof along with the data of the customers, profiles, social profiles, demographics and their purchase patterns too. The same can be combined with the Big Data and others like ERP, OSS & BSS systems to scale up higher and multi-dimensional insights into potential consumer margins, it is possible for the firms to use ML algo for several tasks such as getting the CRM systems together with having plans for a greater enhanced customer satisfaction. Maintenance of mobile tower functioning Mobile towers are more in the news now for all various reasons and with the way the cellular companies are moving ahead by installing a lot of towers to enhance their services with a seamless connectivity. The ever increasing number of mobile towers is creating a challenging task for the CSP’s because they need to have a timely check all the infrastructures and whether the equipment’s are working fine. To overcome these problems one can use AI enabled video analysis through the surveillance cameras which are planted on the mobile towers. The ML algorithms when in combination with IoT sensors deployed at the tower, can help in analyzing the data from the surveillance cameras and also give 360* view or monitoring analysis. The same data is useful in workforce deploying systems to find out when the spare parts, materials, inspections or maintenance is necessary. Efficient customer service AI & Ml together can offer a better 24/7 customer service with the help of automation. With the help of AI & ML we are able to get all the telecoms under one roof along with the data of the customers, profiles, social profiles, demographics and their purchase patterns too. The same can be combined with the Big Data and others like ERP, OSS & BSS systems to scale up higher and multi-dimensional insights into potential consumer margins, it is possible for the firms to use ML algorithms for several tasks such as getting the CRM systems together with having plans for a greater enhanced customer satisfaction. Looking at the above mentioned scenario’s and with the much evolving tech around us, we all need to be equally focused on understanding and implementing on how we can use the tech at its best. We @Mobinius are equally focused on bringing tech to a higher level with the help of tech evangelists and are also keen on paving way for new tech and its developments too. To know how one can make the best use of AI & ML, do drop in a query to info@mobinius.com.