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www.themca.org.uk

www.themca.org.uk. Quality of Service Developments Ian Kavanagh CEO of BTB Mailflight Ltd Treasurer of Mail consolidators Association (MCA). www.themca.org.uk. Market Developments Greater service choice. Many PTTS, consolidators, direct entry providers, and mail specialists.

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www.themca.org.uk

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  1. www.themca.org.uk • Quality of Service Developments • Ian Kavanagh • CEO of BTB Mailflight Ltd • Treasurer of Mail consolidators Association (MCA)

  2. www.themca.org.uk • Market Developments • Greater service choice. • Many PTTS, consolidators, direct entry providers, and mail specialists. • MCA membership more reflective of today’s postal market

  3. www.themca.org.uk • Current MCA Membership • Air Business • B & H Worldwide Ltd • Belgian Post International • BTB Mailflight • City Link • DHL Global Mail • Direct Link • Global Mailing • IMX • La Poste • Lewis Direct Mail • Mail Africa • Mailflight Courier Services • Mail Handling International • Mail International • Mailings Direct • Mail Options • Mail Resource • Royal Mail • Swiss Post • Sky Postal • The Mail House.

  4. www.themca.org.uk • MCA Commitment to Code of Conduct • All MCA members sign a commitment to: • Ensure the integrity of the customers mail at all times. • Maintain client confidentiality. • Operate robust auditable processing systems. • Provide accurate service and routing information. • Provide accurate information on service delivery aims. • Not undertake any act or make any statement likely to bring the association or industry into disrepute.

  5. www.themca.org.uk MCA Criterion checked prior to introducing all new postal and distribution suppliers: • Supplier will have provided written confirmation of services provided including delivery areas covered, expected delivery performance and pricing structure. • Supplier will have provided a minimum of 2 existing user references and these will have been verified prior to use. • A full site visit of all new service providers will have been undertaken to confirm delivery network, operational processes and staffing levels. • Trading and credit references will be obtained to confirm suitability. • Service testing will have taken place prior to the full introduction of any new service.

  6. www.themca.org.uk • Transit Testing • What is currently available? • Individual MCA members do conduct testing. • Testing is not like for likeand too varied, so exact comparisons are difficult. • MCA Quality of service sub-committee. • Regularly review problem delivery areas and address any issues with the relevant service provider.

  7. www.themca.org.uk • IPC Testing (International Post Corporation) • The InternationalPostCorporation (IPC) is a cooperative association of 24 member postal operators in Europe, North America and Asia- Pacific. • IPC’s 24 members are responsible for delivering 80 percent of the world’s total mail volume. • Members recognise IPC as the natural partner and industry organisation for improving service quality, promoting cooperation and interoperability and for providing informed analysis on the postal and adjacent markets.

  8. www.themca.org.uk International Mail Distribution Accreditation Scheme (IMDAS) • Delivering further quality of service controls. • Developed together by customers and suppliers. • Delivering improved standards and transparency. • Opportunity to jointly develop more transit testing information. • Leading to greater customer confidence.

  9. www.themca.org.uk Conclusion • With greater choice of services and mail providers. • It has never been more important to use a quality mail service provider.

  10. www.themca.org.uk • Thank you • Ian Kavanagh • CEO of BTB Mailflight Ltd • Treasurer of Mail consolidators Association (MCA)

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