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Handling of environmental complaints, comparing experiences in Poland and Norway Joanna Huczko

Handling of environmental complaints, comparing experiences in Poland and Norway Joanna Huczko chief specialist in the Inspection and Administrative Ruling D epartment Chief Inspectorate for Environmental Protection in Poland Sibiu, 24 September 2009. Project PL0100 :

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Handling of environmental complaints, comparing experiences in Poland and Norway Joanna Huczko

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  1. Handling of environmental complaints, comparing experiences in Poland and Norway Joanna Huczko chief specialist in theInspection and Administrative Ruling Department Chief Inspectorate for Environmental Protection in Poland Sibiu, 24 September 2009

  2. Project PL0100: „Improving the efficiency of Polish Environmental Inspection, based on Norwegian experiences” • Beneficiary: The Chief Inspectorate for Environmental Protection • Partner: The Norwegian Pollution Control Authority (SFT) • Time: 2007 – 2010 • Financed with Norwegian Financial Mechanism

  3. Result 1: Implementation of effective system for handling data on inspections • Result 2: Methodological inspection strengthening • Result 3: Providing equipment for inspectors • Result 4: Development of a system for dissemination of information to the general public

  4. Aim of the presentation: To present similarities and differences ofNorwegian and Polish system for handling complaints.

  5. Regions in Poland – 16 VIEP • Population: 38 135 000 • Area – 312 679 km2 • Density ~ 122 inhabitants/km2

  6. Regions in Norway – 20 Counties • Population: 4 769 000 • Area: 324 220 km2 • Density: 15 inhabitants/km2

  7. Sources of complaints: • lack of information to the society – fear of the unknown • lack of society knowledge about the regulation and its background • lack of facilities’ compliance with the regulations

  8. Complaints – from WHOM? • Directly from citizen • Directly from entities • Through higher/other authorities • Controls in answer to the motion from voluntary organizations (NGOs) *Problem of joint inspections

  9. Authorities to which environmental complaints are addressed: POLAND: • Voivodship Inspectorate for Env. Protection • Chief Inspectorate for Env. Protection • Ministry of Environment • village/town/city mayor • Sanitary Inspection NORWAY: • installation • county governors environmental office • Norwegian Pollution Control Authority • municipality’s health service office

  10. Types of complaints: • complaints before the installation starts operating (location, getting a permit) • complaints after the installation started operating

  11. Subject of complaints:

  12. Type of inspections in 2008 (11 126)

  13. Complaint proceedings: POLAND: • Checking correctness • Time for answer • Inspections in reaction to most complaints • Exceptions NORWAY: • Complaints addressed to installations • Activities of inspection authorities (role of case handler)

  14. Post-control activity: POLAND: • issuance of enforcement notices • orders to pay a fine • motion to court • application to prosecuting authority • penal-administrative procedure • decision imposing non-cash obligations • application to administration authorities NORWAY: • post-control report • written requirement to comply and report • issuing coercive fines • police notice (criminal investigation)

  15. Attitude to complaints: POLAND – decrease the number of complaints by for e.g.: • Informing the public at every stage of locating, building and operating of the installation • Facilitating contact of citizen with inspectors responsible for given installation • Quick reaction/response to the complaint NORWAY: welcome Valuable source of information on non-compliance – as most complaints justified

  16. Factors that have impact on the number of complaints: • Location of installations • Compliance level of installation • Financial sanctions for non-comformity • Inspector’s role • Public trust in industry and authorities • Access to information by general public

  17. Different background gives different types and levels of complaints, which has to be treated differently.

  18. Thank you for your attention! E-mail address: project.nmf@gios.gov.pl

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