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Team Lead Service Desk Job Description The Team Lead Service Desk has the following mission:

Team Lead Service Desk Job Description The Team Lead Service Desk has the following mission: Responsible to monitor incidents, identify the major or structural ones and escalate when needed. Responsible for the calls and tickets management and to organise the team accordingly.

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Team Lead Service Desk Job Description The Team Lead Service Desk has the following mission:

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  1. Team Lead Service Desk • Job Description • The Team Lead Service Desk has the following mission: • Responsible to monitor incidents, identify the major or structural ones and escalate when needed. • Responsible for the calls and tickets management and to organise the team accordingly. • Manage & motivate the staff, and ensure that the KPI's are monitored and reached on a monthly basis. • In charge of or analysing problems & incidents, proposing options & coordinating implementation of solutions agreed with Head of Operations • Responsible for the technology watch for the tools used by the department • Profile needed • Bachelor or Master in Computer Science, or IT Engineering, or equivalent level acquired through experience • At least 5 years of professional experience of which at least 3 years experience in a similar role (proven track record) • Very good competences in people management / Good aptitude to interact, cooperate and influence others to adopt new approaches, ways of working. • Ability to work in an informal structure • High level of integrity • Able to generates innovative solutions within learned fields of activities, capacity to be constantly looking for improvement opportunities. • Main processes, systems, tools used : ITIL / Service Desk Management System (Omnitracker) / TeamViewer / Deep knowledge (to acquire) of the Credoc products • FR - NL - IT English • Interested? • Send now your application to jobs@credoc.be Credocis the ICT arm of the Belgian Notaries. As a division of the Royal Belgian Federation of Notaries, Credocdevelops state of the art ICT solutions to help the notaries serve the citizen. The automation of the notaries’ workflow is key to succeeding in this endeavour. What makes Credoc unique is the constant and complex challenges thatstaffmembers face everyday and that can only be solved with innovating ICT solutions. Credoc must transpose essential aspects of the notaries’ work, such as legal compliance, information integrity and professionalism, to the online world. Trust Excellence Customer orientation

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