BISHOPSGATE SERVICES PVT. LTD - Competency Profile

1. BISHOPSGATE SERVICES PVT. LTD - Competency Profile Bishopsgate Services Pvt. Ltd.

2. Contents • The Company • Our Approach to IFM • Bishopsgate Service Bouquet • Quality Plan • Critical Differentiator- Costing • Bishopsgate Advantage • Why Choose us? • Client List • Contact us Bishopsgate Services Pvt. Ltd.

3. The Company • A JV between leaders in their individual fields • With a Mission to become the leading Property Management organisation in India by 2015 • Built on: • Ethical practices • Corporate discipline • Strong knowledge-base Bishopsgate Services Pvt. Ltd.

4. The Company • Launched in July 2007 • Already has over 3 million square feet under management • Managing premium properties in Kolkata’s upcoming IT hub • In the process of attaining ISO 9001:2000 accreditation (by June 2010) • Affiliated to: • Member of International Facility Management Association (IFMA) • Member of British Institute of Facility Management (BIFM) • Chamber of Real Estate Developers Association of India (CREDAI) • Member of India Green Building Council (IGBC) Bishopsgate Services Pvt. Ltd.

5. Organization Needs ‘FM Is About Managing People and Places to Achieve Best Value for Money by Balancing Between User Needs and Business Needs to Achieve Optimum Organizational Effectiveness’ Infrastructure Occupant Perceptions WORKING Micro-environment ENVIRONMENT Productivity Facility Services Cost Our Approach to IFM? Facilities Management’s effectiveness is measured through….. helping clients attract and retain good employees by providing an excellent working environment Bishopsgate Services Pvt. Ltd.

6. The Bishopsgate Service Bouquet We help you mind your ‘Core’ business, we will do the rest….. That’s our business! Bishopsgate Services Pvt. Ltd.

7. The Bishopsgate Service Bouquet Tailor made service blueprint on each component of Facility Management • Security Services • Guarding & Armed escort • Main gate surveillance • Cash Transport • Intelligence service • Environmental and Housekeeping Services • Housekeeping and Floor care • Mechanised special cleaning • Façade cleaning • Gardening & Pest Control Bishopsgate Services Pvt. Ltd.

8. The Bishopsgate Service Bouquet • Office Support Services • Pantry management, Helpdesk, Front Office , Mailroom, Travel Desk, Reprographics and Stationery • Fire & Health & Safety Management • Advice on legal and fire safety obligations • Fire Detection and drills • Energy Management • Monitoring current trends and consumption levels • Project reductions through integrated approach Bishopsgate Services Pvt. Ltd.

9. The Bishopsgate Service Bouquet • Property & Asset Management • Electrical, Plumbing, and Civil maintenance • DG,HVAC, Elevators, CCTV & Electronic Access control • Energy Audit, Electromechanical AMC administration • Management Services - Safety Audit, Statutory Compliance, Local Authority Liaisonning Renewals & Returns • Facility Management Consultancy • Resource Planning , Vendor Selection, CAM estimation, AMC evaluation. Certification Support Bishopsgate Services Pvt. Ltd.

10. Perceived Quality By the Users Quality Norms By Client Wanted Quality Quality Norms Defined in Our Procedures Quality Delivered Suggested - Quality Plan We base our quality control on a TOTAL QUALITY PLAN, which takes into account not only the measured quality, but also the PERCEIVED QUALITY Our site staff work with key performance indicators, defined with the Client for each service, while regularly measuring perceived quality by the way of satisfaction surveys Bishopsgate Services Pvt. Ltd.

11. Strategic Alliance • mutual dependency • best in class services & product • high level of commitment • strategic framework in place • extended capabilities and capacity • significantly enhanced shareholder value • Alliance • long term open relationship • high degree of trust • mutual advantage • focus on significant added value • senior management interaction • Preferred Supplier • longer term relationship • mutual trust • differentiation of product & service • focus on added value • price to quality comparison • Service Vendor • generic product & services • minimum contract life • contract driven • lowest price focus Relationship Evolution and Market Evolution From a Supplier to Business Partner… Bishopsgate Services Pvt. Ltd.

12. Cost Quality The Bishopsgate Advantage • Global value at local price • Increase productivity • Effectively manage cost • Wider range of skills can be accessed • Access to industry best practice • Single point of responsibility • Continuous improvement through measurement focus • Flexibility • Reduced administration • Workplace and facilities services fit for business needs ... Bishopsgate Services Pvt. Ltd.

13. Why Choose Us? ‘I want a property management company that helps me increase the value of my property’ • We bring our experience to work collaboratively with customers to deliver the support they need for the future • Furthermore, we are fully legally compliant pertaining to all statutory norms • We are excited about the future and passionate about helping you achieve your strategic goals and importantly reduce costs • Lastly, we focus on building relationships with you to ensure you've got the right support to be ready for the future Bishopsgate Services Pvt. Ltd.

14. We won’t just manage your property; we’ll add value to it. Bishopsgate Services Pvt. Ltd.

15. Partial Client List • Bhagirathi Neotia Woman & Child Care Centre • Calcutta International School • Convergence Contact Centre • Emaar MGF • Greenwood Sonata • Rosedale Projects • South City Projects • Sunrise Towers • Shrachi Tower • Sunrise Point • Stesalit Towers • Sureka Corporate office Bishopsgate Services Pvt. Ltd.

16. Branch Office Site Office New Delhi Guwahati Ahmedabad Kolkata Nasik Mumbai Pune Vizag Hyderabad Bangalore Chennai Coimbatore National Network Chandigarh Jaipur Siliguri Bhubaneswar Bishopsgate Services Pvt. Ltd.

17. Contact Us • Corporate Office: • 19 Ballygunge Circular Road, Kolkata 70019 • Phone: +91 33 24190642/98312 33815 • Email: p.mukherjee@bgspl.com • Website: www.bgspl.com Bishopsgate Services Pvt. Ltd.

18. We look forward to doing business with you! Thank You Bishopsgate Services Pvt. Ltd.