This UBA WisdomWorkplace webinar program is brought to you by United Benefit Advisors in conjunction with Agility Recov

1. This UBA WisdomWorkplace webinar program is brought to you by United Benefit Advisorsin conjunction with Agility Recovery www.UBAbenefits.com www.agilityrecovery.com

2. Protecting Your Organizationby Preparing Your Employees Bob Boyd President & CEO, Agility Recovery 5/9/13

3. The importance of employee preparedness Ways to directly assist employees Tools to help any organization prepare The Agility Story Today’s Key Take-Aways

4. The Importance ofEmployee Preparedness

5. Sometimes Emergencies Happen

6. Sometimes they are serious New York City following Hurricane Sandy on Oct 29, 2012

7. Presidential Disasters – 2000-2010

8. The Importance of Preparedness • 15-40%– The number of businesses that fail following a natural or manmade disaster.* • 35% – The number of small to medium-sized businesses that have a comprehensive disaster recovery plan.** • 94%– Number of small business owners who believe a disaster could seriously disrupt their business within the next two years.*** • 51% – Number of Americans who have experienced at least one emergency situation involving lost utilities for at least 3 days, evacuation from their home or office, loss of communications with family members or had to provide first aid to others.**** *Insurance Information Institute, **Gartner, ***American Red Cross and FedEx Small Business Survey, 2007, ****American Red Cross/Harris Poll Survey, 2009. The Impact of Everyday Threats

9. The 10 Elements of Business Preparedness Emergency Kit Assess Your Risk Insurance Coverage Analyze Your Critical Functions Supply Chain Preparedness Employees Data Back-Up Test the Plan Emergency Response Plan Alternate Worksite Crisis Communications

10. Ways to Directly Assist Employees

11. Prepare Employees with the Plan Ensure EmployeesKnow the Plan Do they Know the plan exists? Do they know where to find the plan? Do they know their primary role? Have you shared the plan with new hires?

12. Prepare for Work from Home Challenges Productivity suffers Inability to login to networks- Phone/Internet Outages- Power Outages Unwillingness to report to duty - Family or Property in peril Distractions Child Care Issues ●●●●●●●●●● ●●●●●●●●

13. Cross Train Employees Critical Functions must continue Certain areas/departments may experience greater demand Longer/Odd Hours mayrequire additional staffing Employee Absenteeism will spike For this checklist and others,please visit:http://www.PrepareMyBusiness.org

14. Family Preparedness • Do they have a plan? • Evacuation/Shelter plan • Critical Document Storage • Emergency Alert System • Emergency/Go Kit • How can your organization help? • Workshops • Checklists • Emergency Kits • Flu Shot Clinics • Family InvolvementDays

15. Transportation Issues Mass Public Transportation Shut Down Car Pooling Overnight accommodations nearby Fuel Shortages Storage of Fuel for Critical vehicles/staff Fuel vendor for deliveries Restricted Access to non-Residents Damaged/Destroyed Vehicles

16. Tools to Help ANYOrganization or Family Prepare

17. Simple Message: • Take Four Simple Steps: • Be Informed • Make a plan • Build a Kit • Get Involved

18. #1 – Be Informed • Have an Emergency Radio • Know the Evacuation Routes • Advise Employees ahead of forecast weather events • Know the most likely threats and plans to mitigate the risks • Including both Natural & Man-Made Threats • Home Fires are #1 Family Disaster • Be familiar with local warning systems and emergency plans • Information sources, shelter locations & emergency contacts

19. #1 – Be Informed • Before/During/After an Event: • Stay informed & up-to-date on the situation • Verify information being shared to others • Properly vet information being provided to you • Use all information sources available (Social Media included) • Ensure Employees know what actions are being taken • Help employees make decisions by setting an example

20. #2 – Make a Plan • Resources: • www.RedCross.org • www.Ready.gov • www.Do1Thing.com • Considerations: • Commute Routes • Nearby Threats • Children & Elderly • Special Needs • Medical Needs • Pets • Plan Elements: • Home/School/Workplace Plans • Communication Plans • Neighbors & Out-of-Area Contacts • 3+ Days of Supplies

21. #2 – Make a Plan • Quick Links: • Family Emergency Plan: http://www.ready.gov/sites/default/files/FamEmePlan_2012.pdf

22. #2 – Make a Plan • Quick Links: • Specific Threats (Available in many languages):http://www.redcross.org/prepare/disaster-safety-library

23. #2 – Make a Plan • Quick Links: • Sesame Street Family Emergency Plan: http://www.sesamestreet.org/cms_services/services?action=download&uid=069038ec-b604-4929-b343-d25737006be4

24. #2 – Make a Plan • Quick Links: • Children’s Emergency Contact Card: http://www.ready.gov/sites/default/files/documents/files/FamEmePlan_Child_Fields.pdf • Backpacks • School Field Trips • Play-dates • Birthday/Slumber Parties • Church Trips/Functions

25. #3 – Build a Kit Employee Emergency Kits • An emergency or disaster recovery kit should contain: • Fresh water, Non-perishable food, Flashlights • Extra batteries, Battery-powered AM/FM or NOAA radio • First aid kit, Copies of important documents and records • Extra Clothing during colder months • For a complete list of items, visit www.Ready.gov. At Home AND At Work www.redcross.org

26. #3 – Build a Kit • Quick Links: • Basic Supplies List:http://www.ready.gov/sites/default/files/documents/files/checklist_1.pdf

27. #3 – Build a Kit • Quick Links: • CDC Checklist:http://www.cdc.gov/ncbddd/hemophilia/documents/FamilyEmergencyKitChecklist.pdf

28. #4 – Get Involved • Participate in Local Drills • Talk to your Neighbors (both at home and at work) • Become a Citizen Corps Member (http://www.ready.gov/citizen-corps) • Involve other Social Groups • Neighborhood Watch, Faith-based Organizations, Social Clubs, Friend Networks, Professional Associations • Volunteer Locally (Red Cross, CERT Training, Crime Prevention) • Join the National Preparedness Coalition and “Pledge 2 Prepare” (http://community.fema.gov/connect.ti/READYNPM?)

29. The Agility Story

30. Agility Recovery - History Started by General Electric 24 years ago. Saw a need to recover at or near the businesses’ normal location. Photo taken by Agility Recovery team

31. What We Do We provide 4 key Elements of Disaster Recovery • Office Space: Everything needed for your employees to work • Power for the office • Communications: Telephone and Internet access • Computer System: Computers, servers, printers, fax

32. Culture of Success General Electric built an infrastructure to ensure success • 24 years • Rescued 1000’s of businesses • Never failed Atlanta Distribution Center

33. New Vision The industry focused on the needs of the Fortune 500. This model is too expensive for most businesses. In 2004, Agility defined a new vision. Agility will bring disaster recovery solutions to ALL businesses.

34. New Business Model - ReadySuite Agility created a solution that all business could afford. For a small monthly fee, normally $495/month, you can protect your business.

35. When You Become a Member Erin Mitchell Agility Rep • A continuity planner will contact you and gather the info we need to recover your business if you have a disaster. e.g. • How many employees need to be up and running? • What are the power requirements of the office? • Where do you store your data? • How do you want your phone calls handled during a disaster? Ben Pritchard Member Services

36. When You Become a Member All information is placed in a password protected site called myAgility. myAgility is the foundation of your recovery plan.

37. When You Have A Disaster • Agility’s operations team works with you to determine your needs. • You only pay for Agility’s out-of-pocket expenses: • If we fly a technician to your office to set-up computers, we charge you for the airfare, but not the time. • If you need a generator, we'll deliver it and bill you our exact costs. • If you need a server, we take one from our stock and ship it to you. You pay for the shipping. Agility Quickship Case

38. When You Have A Disaster • Regardless if you have Agility or not, you would still have the same recovery needs. • But Agility will get it done faster, cheaper and more effectively. • Most importantly, we get it done every time. ReadySuite Mobile Office

39. Disasters Happen Sometimes they’re small like a phone outage.

40. Disasters Happen Sometimes they’re big like a tornado. Photo taken by Agility Recovery team

41. Disasters Happen If you don’t have a plan your business will be forever altered. Photo taken by Agility Recovery team

42. Disasters Happen • During a disaster there are more important things to focus on instead of trying to rebuild your infrastructure. • When you’re most vulnerable to being overcharged and underserved, you will have a partner you can trust: • 24 years • 1000’s of recoveries • Never failed • Agility doesn’t profit from your disaster. Bobbi Carruth Agility MemberWorthington Federal Bank

43. Ask Yourself… • Do you believe a disaster could happen? • Do you believe that without a plan, your business will suffer? • Do you believe Agility, after 24 years and 1000’s of recoveries will be there? DCH Credit Union Agility Members Tornado Recovery

44. Ask Yourself – Do You Believe? If you answered, “Yes,” then Agility is a fairly easy decision. We welcome you as a member.

45. Questions Bob Boyd President & CEO, Agility Recovery bob.boyd@agilityrecovery.com 704-927-7922 www.agilityrecovery.com

46. This program, has been submitted for 1.25(General) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute. Attendees will receive an email when UBA receives the certification code that you can use to submit your name for HRCI credit. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

47. Thank you for your participation in the UBA WisdomWorkplace Webinar Series. To obtain a recording of this presentation, or to register for future presentations, contact your local UBA Partner Firm. www.UBAbenefits.com www.agilityrecovery.com