Reporting Hierarchy and Trigger Events

1. MEDICAL / EMERGENCY BREAKDOWNS Reporting Hierarchy and Trigger Events EMERGENCY SERVICES ATTEND INCIDENT Ambulance/Fire/Police MAJOR FAILURE Isolate – turn OFF Establish VERBAL CONTACT with a Manager – CEO or Ops Mgr or Bus Mgr COMPLETE INCIDENT REPORT MEDICAL ASSISTANCE SOUGHT Patient taken to hospital or doctor by private vehicle Call back-up Duty Manager and appropriate Trade Skill MINOR FAILURE Isolate – turn OFF COMPLETE INCIDENT REPORT BASIC FIRST AID ADMINISTERED Fix if possible with aid of appropriate Trade Skill ROUTINE PROBLEM COMPLETE INCIDENT REPORT