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VIA

VIA service provides Internet access to library visitors, enhancing community service and fostering positive relations. Learn about VIA availability, procedures, user agreements, and staff checks. Find answers to common questions.

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VIA

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  1. VIA Visitor Internet Accessat theBaylor University Libraries

  2. Why Visitor Access? • Service to the community • Positive public relations for the university • Requests from visitors

  3. Where is VIA Available? • Jones Library, 1st floor • 3 designated workstations • Clients will be directed to inquire at the Reference Desk • Coming soon… • ABL • BCPM • Texas Collection

  4. VIA Agreement Form(Jones Library)

  5. VIA Agreement Form(ABL, BCPM & Texas)

  6. Procedures

  7. Visitor Completes VIA Agreement • VIA Agreement • A supply of printed VIA Agreement forms should be maintained at the associated service point (additional copies can be printed from: • About Us | Info for Staff | Reference & Library Instruction | VIA • (http://www.baylor.edu/lib/librarystaff/index.php?id=33828) • Visitor agrees to Baylor University Technology Systems Usage Policy (BU-PP025) • A laminated copy of the current policies will be available at the associated service point for the visitor to read • Visitor records: • Signature and date • Name (as it appears on driver’s license or other government issued photo ID) • Address (as it appears, and current address if different)

  8. Staff Checks ID andCompletes VIA Agreement • Verify that the photo on the ID matches the visitor • Verity that the name and address on the form matches the ID • Verify that the agreement has been signed • Fill out the “For Staff Use” section of the agreement • Record your name after “ID verified by:” • Check the type of ID used • Record date and time • Check the VIA computer to be used (Jones Lib. only) • Check the VIA account to be used

  9. About User Namesand Passwords • VIA user names and passwords will only work on VIA computers. • While the jlib_guest accounts will work on all three VIA computers please use the account that matches the computer number (e.g. – jlib_guest1 with VIA computer #1). • Do not give the the password to the visitor. It is the staff member’s responsibility to log the visitor onto the system. • Passwords are kept on cards in the key box • Passwords will change every 30 days

  10. Log Visitor onto VIA Computer • Pull the appropriate password card from the key box (or, preferably, memorize the month’s password for each machine) • Walk the visitor to the VIA computer • Point to the “Visitor Printing Guide” on the wall • Enter the user name and password • Inform the visitor of the 5 minute lock • If the computer is inactive for 5 minutes, it will lock and require staff assistance to unlock it. When reading a long document, the visitor can prevent locking by nudging the mouse occasionally.

  11. File the Agreement • After logging the visitor onto the VIA workstation and returning to the service desk, place the completed VIA Agreement in the VIA lockbox.

  12. Questions • Will guests have full Internet access? • Yes. They will be able to go to any websites that Baylor clients can access. • Who gets priority – Baylor clients or visitors? • Visitors will have priority on the handful of VIA machines. If all VIA workstations are in use by Baylor clients when a visitor arrives, staff members will ask one of the Baylor clients to relocate. In the unlikely event that all workstations in the area are in use, the staff member should make an effort to assist the Baylor client with locating a free computer, either by opening Jones 105, if available, or checking with other locations in the library. • Is wireless access available? • No. GIA is only provided on specific, library-owned desktop computers. We do have a link to a map of locations in Waco that offer wireless access. From the library homepage go to About Us | Visitor Info and scroll down to the “Internet access” section. Click on the “local businesses…” link (http://maps.google.com/maps?q=wifi+waco). • Print off a copy of the Visitor Info page if that is helpful to the client

  13. Questions • Will we continue to have “libraryguest” access accounts on all workstations in the Central Libraries? • Yes. This service provides access to most resources that visiting researchers need and reduces the need for VIA accounts. The new pay-as-you-go visitor printing will extend the capabilities of the “libraryguest” accounts to include printing. • Is there an age limit? • Yes and no. Minors may use the VIA computers, but only if accompanied by someone 18 or older who completes the VIA User Agreement. • What happens with the VIA Agreements? • The Assistant Director for Client Services will collect the documents from the lockbox on a periodic basis and deliver them to the Coordinator of ITS Security. The agreements will be retained for one year and then shredded. • Who maintains the password cards? • The Assistant Director for Client Services will maintain the password cards in the key box. Please notify the AD if a card is lost/missing.

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