Meet-On-10, Level 10, Room 2 Sunway Hotel 8 & 9 March 2007

1. Meet-On-10, Level 10, Room 2Sunway Hotel8 & 9 March 2007 Universal Service ProvisionCSKC

2. CSKC • Objectives: • To train and educate 250,000 participants on ICT programs from the local communities within less than 18 months upon project initiation. • To help bridge the digital divide and mind gap that currently exists at the rural communities. • CSKC help to ensure that the underserved and especially the outlying and rural areas,of the Malaysian population are provided with access to information, communications and multimedia services, which is common amongst the urban population. • A one-stop centre to disseminate and collect valuable information for the community

3. CSKC • Create community awareness on ICT and its benefits • Upgrade and enhance the ICT skills for rural communities • Create ICT savvy SME’s from the local community • Assist in the National IT Agenda in transition into a knowledge based society • Provide a conducive environment to facilitate the development of rural ICT adoption.

4. CSKC • Increased broadband Internet individual access among the underserved community • Create rural ICT savvy families • Accelerate e-commerce, e-learning, e-Government adoption in rural communities.

5. CSKC CSKC - Community Awareness • Marketing the Centre • Inbound marketing • Outbound marketing • Print Media • Membership Program • Contest • Meet the Community

6. CSKC • Inbound marketing • What specific groups of potential community members might have with specific needs. • How those needs might be met for each community group, which suggests how a program might be designed to meet their specific needs. • How each of the target groups might choose to access the training programs. • How much time is community members might be willing to spend at the centres in a day/week. • How the programs should be named and identified -- its personality -- to be most identifiable to the local community.

7. CSKC • Outbound marketing • Marketing and promotions (focused on the different community groups) • Public and media relations (focused on the entire community

8. CSKC CSKC – Community Participation • Community Workshop • Life after retirement • Farming • Managing a small business • Financial planning and management • Child upbringing • Home maintenance • The future of youths • Motivational programs and many others

9. CSKC • Focus Group Discussions • Disable community • Senior Citizen • Introduction to Computers and Internet • Using Microsoft Office applications • Using the Internet to gather, access information on • Planning for life after retirement • User groups and forums • Emailing • Instant Messaging/Chat rooms to enable them to communicate with their children or family from any part of the world. • Sourcing for information on the internet on various topics i.e. • Vacation including hotel and flight bookings • e-Perolehan • e-Zakat • investment • children education • religious portals/websites • healthcare information and other resourceful links and websites that are deemed necessary and useful

10. CSKC • Women • Childcare • Healthcare • Self-grooming • Cooking • Family planning • Financial planning • Fashion creation and sharing • Beauty tips

11. CSKC • Youths • Sports activities and research • Education • Healthcare • Investment • Entrepreneurship • Cultural programs

12. CSKC • Farmers/Agriculture • Basic knowledge on farming and fishing • Insecticide and pesticides • Marketing of products • Using the Agribazaar portal • Basic accounting using spreadsheets

13. CSKC • Entrepreneur • Basic knowledge on entrepreneurship • Registering company via e-Filing • Preparing business plans • Marketing of products and services online • Conducting e-commerce transactions • Creating websites • Basic accounting principles using online templates • Spreadsheet skills

14. CSKC • Students • Students will be greatly encouraged to utilize the facilities at the CSKC to research for information, analysis, review of past examination questions, access to digital libraries locally and abroad and also examination preparations. These student groups include those from the primary, secondary and up to tertiary level. • The centre will also gather success stories from schools and universities locally and from around the world. These students, with the assistance of the project champions will organize user and discussion groups using the CSKC as a platform to access information from the biggest library in the world – The Internet. • This will be and ongoing activity that will greatly benefit the students from the local community.

15. CSKC CSKC – Community Training • Be able to navigate MS Windows; • Be able to surf the net and use the various search engines; • Be able to understand and surf websites and subsequently upload and download contents; • Be able to understand and learn basic management skills.

16. CSKC CSKC Development • The creation of the knowledge module – content creation, services, communication • The development of the delivery system – e-learning, training (physical) • The infrastructure – connectivity, computer hardware and its peripheral.

17. CSKC Services for Sustainability • ICT Certification • Internet access • Fax • Scanning • Photo printing • Photostating • Binding • VoIP • Mobile phone top-up • e-Government services • e-Application • e-Banking • e-Learning • e-Payment • Courier pick-up centre

18. CSKC SustainabilityCommunity Learning & Certification • Community level certification program; • First level endorsed by Malaysian National Computer Confederation (MNCC) • Second level endorsed by Microsoft under Unlimited Potential program. • Third level endorsed by Certiport under Internet and Computer Core IC3 certification • These certification programs will provide a lifelong learning experience and ensure the telecentres sustainability

19. CSKC • Implementation Process • Site Survey of 250 Sites • Has been done • Based on population above 1000 and 24 hours electricity • Selection of Sites • Has been done • Relocation • In progress and have to be approved by JKR and KTAK • Selection of Champions • Hire new center supervisor (CS) • In progress – interviewing the CS

20. CSKC • Meeting with JKKK • Appoint a local champion for managing and supporting the CSKC program • Setting up of AJK • Selecting several local communities like Imam, teachers, entrepreneurs even from JKKK itself • Training of champions • As mentioned in State Level Seminar • Procurement • Frontpage • Digital Camera • Training Module

21. CSKC Promotion Material Sample

22. CSKC • E-Application • E-Government • E-Certification • E-Commerce • E-Learning

23. CSKC • Portal Engine • Development • Using joomla! engine • Design • In house designer • Interactive CD • Windows XP • Internet • MS Office 2003 • Word Excel Powerpoint • Deployment / Training of Champions • 1st batch will be started on 1st April 07

24. CSKC • Community Training • E-mail • Free web based email @idesa.net.my • Blogs • Free individual and community blogs @ict4malaysians.com.my • Community Portal • Forums and News @idesa.net.my • Links to all website of Bridging Digital Divide Program under KTAK • Community Workshop • Target Group • Youth • Women • Senior Citizen • Target Sector • Entrepreneurs • Teachers • Farmer/Fisherman

25. CSKC • Local Content Development • Portal/dynamic website for each sites • Features: • Pendidikan • Keselamatan • PPIK • Ruangan untuk info terkini • Pautan web (link) • Ruangan Iklaneka • Berita setempat • Kalendar • Kalendar Islam • Undian • Waktu Solat • Status Penggunaan • Carian • Jam analog / digital • Ruangan cerita yang kerap dibaca • Jumlah pelawat ( hit counter ) • Guest book • Lokasi • Populasi • Kampung sekitar • Info Setempat • JKKK • Sejarah • Belia • Wanita • Pertanian • Pelancongan • Keusahawanan • Perikanan • Kemudahan Asas • Kawasan Riadah • Kesihatan