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Future Proofing Clinical Services Jackie Edmond Chief Executive

Future Proofing Clinical Services Jackie Edmond Chief Executive. Strategic Priorities 2011-15. Innovative responses to workforce issues. Future-proof clinic services. Agile and responsive to changing environment. Maximise uptake of SRH technologies. Invest in innovative IT.

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Future Proofing Clinical Services Jackie Edmond Chief Executive

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  1. Future Proofing Clinical ServicesJackie EdmondChief Executive

  2. Strategic Priorities 2011-15 Innovative responses to workforce issues Future-proof clinic services Agile and responsive to changing environment Maximise uptake of SRH technologies Invest in innovative IT Collaboration across services Improve services for Rangatahi Māori

  3. Where our clinics are:

  4. What are we doing? • National Contact Centre • Phone and Skype consults • Phone advice for health professionals

  5. Why are we doing it? • Improve access • New contraceptive technologies and legislative change • Increased expectations • Long waiting times for appointments

  6. How did we go about it? • Strategic framework • Agreed objectives • Business case • IT strategy to support

  7. What success looks like: • More Māori clients • Client feedback positive! • Cost-neutral • Shorter waiting times for appointments • MoH contract renegotiated

  8. Where are we at now? • Contact centre up and running • Telephone consults being trialled

  9. Leadership Business case Scene-setting Project manager Relationship with MoH

  10. Challenges with staff communication Overly ambitious timeframes

  11. AND…

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